Words are powerful.
Coronavirus caused people to avoid Corona beer. Sales were up 5% anyway (The media is not our friend; they don’t report the good news often.)
Drexel has made a shift away from “Account Manager,” a term we used for what we used to call our “Outside Salesman.” THEY ARE NOW QUARTERBACKS.
We shifted away from Outside Salesman, or my least favorite term OSR (outside sales rep), for what we perceive as a negative connotation in our industry. An OSR… THE STEREO TYPE ANYWAYS… is a white middle age male with 20 years of experience that makes milk runs to jobsites, dumps work on his team, is disorganized and spends his expense account on beers at the bar, golf rounds, and burgers for lunch. Although I do like beer, golf, and burgers…
We are better than that. Much. Since our people’s goal is to be “organized on our client’s behalf” we felt… account manager was way better. Our organization has talented people with a supply happiness mission, each specialist that work with an account manager to manage a contractor’s account…. to simple MANAGE THE ACCOUNT. EH…. that was ok.
But we are sports related company, we are Drexel Building Supply. WE ARE DIFFERENT. Account manager is pretty… normal.
The “former” account managers have green lighted the term: quarterback. Not in the pompous arrogant, jock sort of way.
But in the good way.
Quaterback: Teammate who directs and lead an offense.
A LEGENDARY, HALL OF FAME QUARTERBACK, DOES ALL OF OUR CORE VALUES….
SO GOING FORWARD… WE DON’T HAVE ACCOUNT MANAGERS…WE HAVE QUARTERBACKS!
THOSE CORE VALUES IN QB TERMS!
HAVE FUN. WITH THEIR TEAM. CELEBRATE THE WINS.
Hold others ACCOUNTABLE. DEVELOP TEAM MEMBERS (especially the inexperienced.)
ETHICS * RESPECT * TEAM WORK * CHANGE
WATCH UNTIL THE END! ALL 3 MINUTES! GO!