ROLL WITH THE CHANGES

TGIM!

The changing of our world.  And our work world too.

AND THERE IS NO GOING BACK.

This is the time to get better.  We are not alone in these thoughts.

From a Bloomberg.com article Friday:

“And just as in the aftermath of the last crash, the seeds of that next boom may already be being planted. Zoom Video Communications Inc., the video conferencing service, revealed this week that it had gone from 10 million daily active users to 200 million thanks to the crisis. Grocery delivery has become an essential service. Amazon.com Inc. is facing plenty of criticism for its treatment of workers, but the company is the backbone of the American way of life.”

And a tweet from Mark Cuban owner of the Dallas Mavericks, and the guy on SharkTank that he posted on Twitter Friday:

If you want to dive further into the rabbit hole:  Here is the best article I’ve read on the subject: https://www.forbes.com/sites/jeannemeister/2020/03/31/the-impact-of-the-coronavirus-on-hr-and-the-new-normal-of-work/#fffe0f92b602

 

WHAT HAVE YOU, WE, DREXEL, DONE ALREADY OR IS WORKING ON (And maybe you didn’t even notice).

  1. You are no longer requiring signatures at job sites.  This is a piece of great news for us and our contractors.  The time saved to track someone down for no reason is a boost to our efficiencies!  We take pictures that are stored and easy to view to verify.
  2. You have started DREXEL2GO.  (Call in loads.)   WE WILL TAKE THIS FURTHER (still being developed).  1. Call or text in your order, within a 2-hour window, and we will stage and load.  2. We will stage the load outside the gate, marked with signage, and you can pick up at your convenience, even on weekends or after work hours (it will be monitored by a security camera.  3. We will bill your credit card or charge to your account.
  3. You are doing virtual tours, virtual selections, pre-selections.  We are using video technology combined with design software to accomplish this.  This saves our selection of clients up to half a day in travel time and the selections.  Each team member is going thru that clunky start.  But this is the future.   Nothing will 100% replace face to face, but we can minimize that time by at least 50%.
  4. You are working remotely (or many of your team members.)  You are finding better flow (and allowing others as well.)  Working more effectively.   Driving less (substantially.)  Up to 50% more effective.  WE WILL TAKE THIS FURTHER.   With video conference rooms and better remote working environments (or you will).
  5. You are working 40 hour work weeks.  And this one is confusing for those with less MONEY for many accustomed to 5-10 overtime hours weekly.  For those working 40 or less, not any change.  For those confused, why this is a GOOD THING here’s the news: We are ACTIVELY putting those pay plans together to offset your losses.  It is a huge amount of data, scenarios & equations. Each person is being analyzed.  We are making sure it is right for them and their department!  I personally promise you, we will get there with new pay plans if you were hired to work overtime as your “standard pay.”  Your voice is heard among all of us.  When we climb out of this, we will launch.  We have very few salary people and over 95% receive a monthly commission.  As our sales go down due to the gap created with the COVID there pay will naturally be contracted.    Good news:  You will have a balance in your life.   We are working on a 37.5 workweek.  40 hours at work with a 30-minute break (staggered for location and department coverage).
  6. You are going to a task management system.  Monday.com will solve many of our issues we never knew how to fix.  One online form, not individualized for each QB that led to massive miscommunication, high anxiety, and longer lead times.  By tracking tasks, we will have freedom from the workload as we can work share faster, get more done, lower stress, and see and produce results.  Also, qbs won’t have to stand in the head coaches’ office asking where the hell the bid is at.  Causing a complete shit storm of communication and time to figure that out.  We have smart people working on this 90% of their time right now!
  7. PAULS.  We are working with Shane Soule and his firm to bring this to life.  Blenker is joining us officially on May 1.  We are going to double our offsite construction capacity in 18 months.  And do it in a more effective, automated way.  This is being worked on NOW.  This is needed in the State of Wisconsin.  We are pursuing this, full speed ahead.
  8. Quicker, better, estimates.  Switching to Mitek will enhance what we already do.  A few team members are already using it!
  9. 3-D Walk thrus and virtual designs.  A team is working on this currently.  We will be leading Wisconsin in this shortly.  It will be a charged service.
  10. Design Membership vs.  Off the Menu Design.  We will be going to a home design yearly membership which will include many of the conveniences our contractors and their clients have grown to love.  But it will be streamlined (still 100% customized) to make it faster, and simpler, much faster, much simpler.  Many clients are craving that.  Our “Off the Menu Design” will include job site visits, one of a kind remodels, a much longer slower process, that will be charged hourly, jobs bid on an hourly rate.  That is at the infancy stage but will be happening.
  11. Added a core value:  CONNECTION.  We do need each other.  As humans, we need that connection!
  12. Cutting Down Drive Times:  No more onsite case studies, eliminate traveling great distances for a one-hour meeting.
  13. No more on-site representation for vendors.  No reason.  Google Hangout with us.  Use your time better.  Be better.  We don’t have time to chew the fat.  Neither should they.
  14. Vendor direct.  We are working with some of our largest vendors to automatically input our order into THEIR system.  Eliminates another person entering it (and making mistakes) and waiting and adjusting those dreaded incorrect acknowledgments!  July 2020 at the earliest for this one.
  15. Auto invoicing.  Just like we have established a nearly auto payables system thanks to our finance team, we will be going to auto invoicing, saving time and stress.
  16. WorkSharing Deliveries.  To take the burden of peak delivery hours, willing and able team members are joining in our TOP PRIORITY OTIF.  THIS is what we did for our first 20 years, and will be what we do for our NEXT 20 YEARS.  It’s GOOD for all of us to make deliveries once in a while!

WE ARE LEADING THE INDUSTRY IN THESE CHANGES.  YOU ARE AWESOME.

A good time to reflect that YOU are an OWNER.   So the more we GROW, THE BETTER WE ARE, THE MORE WE HELP CONTRACTORS &YOU, THE MORE YOUR SHARES VALUE WILL GROW!

 

STAY HAPPY.  STAY SAFE.

Joel

 

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