Comfort is a scary trap!  That favorite chair or couch of yours is a trap; it’s a death sentence.  God did not create you to be a sloth.  Your current customer base and current role here is a trap!  \

While balance is important and at times you need to put the race car in the shop, doing it too often can cause you to stall and never get back in the race!

You must keep grinding and change and grow OR ELSE!

It is easy to assume our customers will be around forever and we can always ride our “horses.” We might even complain about them, or get sick of them, you know those darn top customers are so “needy.” (Oh my gosh do I cringe at that last sentence.)

The top 20 accounts in each location make up 80% of our business.

We should never take them for granted.  We need to be grateful for them and thank them as often as we can.  Our job is to watch out for them, protect them, and take care of them.

In fact, we might even be friends with these top customers; we might get super comfortable… THAT’S THE TRAP!


However..  no matter how busy we are, you can never stop looking for new customers! Customers die, go out of business, shrink, change their business model, or sometimes we lose all or portions of their business to our competition if we get lazy.  (Thankfully that happens about as much as a Democrat agreeing with a Republican).

Stay with me here…


This is the TURNOVER OF CUSTOMERS on our TOP 20 ACCOUNTS from 2008 until now. That’s only 6 years:

Campbellsport has 12 new accounts out of 20 since 2008

Berlin has 12 new.

Kiel has 15.

Brookfield has 17 NEW and that is from 2010!


If we would of got comfortable in 2008 until now, we would all be working for someone else… Drexel wouldn’t exist.  Even if it’s not comfortable … it is necessary to always be on the lookout for new customers.

How will we survive and thrive in 6 years?  Good chance it will be from finding new customers and staying uncomfortable.


– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.  He has provided solutions for builders and their clients since 1996 and a whole bunch of other stuff that you probably don’t care about.

5 Ways to Be Happier at Work

Happy Monday. TGIM!


Another excellent take from Jon Gordon.  I swear this is not simply a re-paste of Jon Gordon’s work.  It just that him and I align quite often.


5 Ways to Be Happier at Work

Here are some strategies to be happier at work. We can choose to fill our days and the rest of our year with positive energy!


Focus on “Get to” instead of “Have to” – While driving to work focus on what you “get to” do instead of what you “have to” do. With gratitude realize that you don’t have to do anything. You get to go to a job while so many are unemployed. Gratitude floods your body and brain with emotions that uplift you and energize you rather than stress hormones that drain you.


Don’t Expect your Boss, Co-workers and Customers to Make you Happy – Realize that happiness is an inside job. Our happiness has less to do with forces outside of us and more to do with what’s inside of us. The way we think about work, feel about work and approach our work influences our happiness at work. For instance, just by making yourself smile you produce more serotonin in the brain-which makes you feel happier. You’ll also be happier when you focus on what you are giving instead of what you are getting.


Don’t Seek Happiness – Ironically if you want to be happier don’t seek happiness. Instead share your strengths and decide to work with passion and purpose and happiness will find you. The research shows that people are most energized when they are using their strengths for a bigger purpose beyond themselves. Whatever your job, decide to bring passion to it and find purpose in it. I’ve met bus drivers, mortgage brokers, janitors and fast-food employees who are more passionate about their jobs and happier than some professional athletes making millions of dollars. Every job will get mundane and “old” if you let it but purpose and passion keep it fresh and make you happier.


Focus on Excellence instead of Success – When you focus on success you can easily fall into the trap of comparing yourself to others, looking over your shoulder, feeling envious, playing office politics, and competing against coworkers instead of collaborating. However, when you focus on excellence you measure yourself against your own growth and potential. You strive to be the best you can be. You simply focus on getting better every day and this makes work more meaningful and rewarding.


Celebrate Together – While we shouldn’t depend on others to make us happy, by building a positive team or support group at work we will be happier. So instead of expecting others to make you happy, you proactively create the positive relationships that enhance your engagement, productivity and happiness. One great way to do this to huddle with your team/group at the end of the week and have each person share their accomplishments, victories, and great moments of the week. This will produce great feelings on Friday that inspire you and your team to come back to work and make a difference on Monday.


How To Get More Done Each Day

Original post  HERE.

ID-100138959-2Productivity is everything in business. Being more productive leads to more promotions, more pay, and more personal satisfaction. Here are seven simple and direct methods from your friends at Dale Carnegie Training of South Carolina that you can use today to get more accomplished:


Work Harder — Work harder and concentrate with greater intensity on your work. You can focus single-mindedly and discipline yourself to work without interruption, diversion, or distraction. You can work harder than anyone else, which is a secret to great success.

Work Faster — Work faster and pick up the pace. You can develop a faster tempo. You can move more quickly from place to place and from job to job. When you combine working harder and working faster, you can get more done in a single day than most people get done in a week.

Batch your Tasks — You can batch your tasks. You can do a series of similar jobs together, taking advantage of the learning curve.

Do More Important Things — Make a list and rank which duties are important.  Also, look for ways TO ELIMINATE tasks.  Many tasks we do might not actually be important any more.

Do Things You’re Better At — Do things at which you excel. The better you are in a key skill area, the more you can get done, and at a higher level of quality. Because you are better at these tasks, they will be easier for you, so you will get them done with less effort, and you will have more energy as a result.

Make Fewer Mistakes — To get more done, you can make fewer mistakes. You can take the time to do it right the first time. You’ve heard it said, “there is never enough time to do it right, but there is always enough time to do it over.” One of the best time management techniques is to do it right the first time, even if it takes a little more effort and concentration.

Simplify the World — You can simplify the work by reducing the number of steps necessary to complete the task. This makes the job simpler and easier to get done.