RANDOM THOUGHTS

TGIM!

RANDOM THOUGHTS:

HERE WE GO!

LOOK AT THE QUOTE BELOW:

  1. HUMBLE HEART
  2. WARRIOR SPIRIT
  3. BIGGER PURPOSE

Let’s check off all 3!

Bigger purpose = SUPPLY HAPPINESS.

Humble Heart:  How can I help you?  How can I NOT help you so I am not ENABLING YOU?

WARRIOR SPIRIT!

Todd Flitter won’t say our competitors name with out saying F**kem before it.  I LOVE THAT.

We are TOO NICE.  WE have become leaders helping the industry or some crap.

WE are trying to FEED OUR FAMILY.  The COMPETITION is trying TO TAKE OUR CUSTOMERS.

FIGHT AS A WARRIOR.

HATE YOUR COMPETITION.

LOATHE THEM.

 

EAT EM FOR DINNER.

Does this make you uncomfortable?

THEN YOU ARE DOING THIS SHIT WRONG.  WARRIORS ARE NOT TIMID.

Some of you are going, “My God Joel, this is posted on the internet our competition will read this.”

GOOD!  BRING IT ON.

Here’s a letter TO THEM.

**************

Dear company X,

I am trying to take all of your customers away.

ESPECIALLY THE GOOD ONES.

When you come and try to take one of ours away, I feel like you came

INTO MY HOUSE AND ARE TRYING TO STEAL MY CHILDREN.

MAY GOD HAVE MERCY.

 

Love and Hugs,

Joel M. Fleischman

*****

 

 

 

PRIORITIES.

LESS IS MORE.

Team,

Our HEAD COACHES AND LEADERS met Thursday all day, AND WELL LATE INTO THE NEXT MORNING…

We had #FUN

But we also left better connected and even more importantly FOCUSED.

So, what’s our top 4 priorities we decided as a group.

100% we said these are our top 4.

  1. FLOORING (more on that one)
  2. PAULS, and the continuation of the Truss World.   Quick on that one.   We have invested nearly a million dollars in new equipment and manufacturing improvement.  We have went from 2 shifts with temp. help hires to WORLD CLASS one of a kind 5 shifts.  We now have more than doubled our designers. And they are phenoms.   This bus is ROCKING.  And we haven’t really even started yet!  THIS IS GONNA GET AWESOME FAST.  HANG ON.
  3. SALES.  You noticed our sales suck this year?  We are FLAT as a company.  BORING.  We are going to focus on THE CUSTOMER EXPERIENCE and (4.) TRAINING for our team to get there!
  4. TRAINING.  Soft skills and product knowledge.  The best people, trained professionally will be OUR DIFFERENCE MAKER GOING FORWARD.  We have THE BEST PEOPLE, now we make em the smartest!  DOUBLE BOOM.

Ok, flooring, top priority?  They are only 7% of our business?  whaaaat?

YES.  INDEED.

Andy Rettler estimates he spent 30% of his career so far at Drexel on flooring.  I’ve been “diving back in” for a decade.

This year alone FLOORING IS ESTIMATED TO LOSE, LOSE, $500,000.

Thing is: it’s easy fixes.

It’s a bolt mentality.  We tighten the screw, it loosens.  We repeat.  Yet we never get ahead.  NO MORE.

TOMORROW WE LAUNCH THE

LOCKTITE INITIATIVE

THERE WITH ENERGY, ENTHUSIASM AND A CONTAGIOUS POSITIVE SPIRIT.

NO GOING BACK.

It’s not new systems, it’s just locktiting the systems we have.  EASY.

Starting October 1, April will get out of the engine room & lead the team going after new sales.  A big sales number fixes a lot of this!

LOCKTITE!

CAN NOT WAIT TO DO THIS.

******

LASTLY:

BERLIN GETS BLACKTOP THIS WEEK!  I WAS TOLD IT WOULDN’T BE DONE!

WARRIORS LOVE A GOOD CHALLENGE!!!!!!!!!

FACIL,

JOEL

OUR MISSION REMINDER

TGIM!

Team, our mission is TO SUPPLY HAPPINESS.

AN INSPIRATIONAL thing for sure.  Making others happy.  Our team, our clients our community.

Let’s drill that down a bit.

Our Mission is to be the #1 workplace in the state.

***
Doing that will also make our clients happy (happy people buy from happy people).

***

To do that we must do a few things:

Live by the core values.

Hold each other accountable in a real way.

Work incredibly hard.

Hold and protect our margins.

Increase Sales.

Follow processes intently and completely, to alleviate the stress from others as they clean up your mess.

Be smart.

Say NO a lot.  Knowing WHO we are, what we do and simply CAN NOT DO.  A focus on that makes us happy as well.  Saying YES when it is not our comfort zone makes us stressed, not happy.  We can do this in a trusted adviser tone!

Know your role, do it well.  Not knowing your role makes your life full of anxiety.

Training.  Thank you for Justin Spuda, director of player personnel, as we become the nation’s leader on training in the building supply industry!  Period.  You will all get to know him if you don’t already.

That feeds our mission!   

Again, you can see when you focus on what is important, the rest becomes not-urgent or even less important.

****

As we work on goals, vision, future together, we must always remember our purpose.  And our mission.  Does it feed that?  Or does it just complicate things and cause more stress?

Your head coach and the leaders are meeting for a one day retreat and meetings this week.  We will stay focused on our mission as we lead us on!

— Facil,

Joel