RANDOM THOUGHTS 7.18

TGIM!

ONE DAY LATE.  BUT BETTER THEN NEVER.

LET’S GO.

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I was reading a fiction book recently (rare for me to read fiction, but I enjoyed the book (I would give it 4.5 blue stars of excellence (out of a possible 5))

Anyways, in the book, I read part of the text and it made me stop reading…  I almost gasped.

CONTROL IS AN ILLUSION.

CONTROL IS AN ILLUSION.

We can not control anything in this life.  Not our family.  Not our health.  Not our work.  We can’t make people buy from us.   We can’t control ANYTHING. All of this is a mere illusion isn’t it?  What can we control?  Nothing that I can think of.  We can only influence…

So… why is that so earth shaking…

  1.  Quit worrying.  You can’t control it anyways.  Remember worrying is not a badge of honor that you love someone more.  It’s not.  “I worried so much about you dear, couldn’t sleep all night…”  That is not showing your love, that is a problem…
  2. Change.  Since control is an illusion you must ride the change that is coming, prepare and be ready for it.
  3.  Get after it!  Continue to try.  Fail?  Good!  Continue to improve.  Expect results that you don’t expect and adjust!  Control is an illusion.
  4. You can influence.  You can’t control.

 

****

A few things from Joshua Medcalf today…

So true how the above applies to our core values:

Change.  Be the creator of change, be a servant to others, let THEIR IDEAS CHANGE YOU.  Instead of feeding the beast.  Serve.  Love.  Care.

Expect people to be more organized?  Be more organized yourself.

Expect people to complain less? You yourself rise above first.

Want every load to go out great? help that person double check their load.

Need someone to help you out? Help them out first.

******

Lastly, I heard somewhere and tend to believe it.. we need to treat people more like your garden …

If your garden if failing, you weed it, fertilize it, water it.  You don’t BLAME THE SEED.  Yes there are some bad seeds… but we have GOOD SEEDS HERE… so let’s weed fertilize, and water them!

More Medcalf…

*****

We need sales…. like the air we breathe… I think we ALL FORGET THAT SOMETIMES.  SALES IS THE TOOL NEEDED TO SURVIVE.  AND AS WE GROW WE NEED ALL WE HAVE MORE AND MORE…ALL OF US NEVER FORGET THAT!  STAY HUNGRY!

Anyways, yesterday I called Mike Kaerek, Kaerek Homes who will builds a few hundred homes this year…but more importantly a great guy with a great company… I was a bit anxious… but I called anyway…ready to go get his millwork business, at least get an appointment for a needs analysis, with our team, we would KILL THIS… I called, I was put on hold… I was sure of a voicemail…Hello, this is Mike… holy smokes, he picked up… Mr. Kaerek sir…how are you… etc…  Anyways, you good on your millwork supplier, could we meet to see if we can help?… His words?  “Your chances are slim and none, and slim just left.”

At that second, you know what I thought?

GOOD!

Now we are closer to a yes!  Each NO scientifically proven to be closer to a YES, you can’t go ZERO for life!

GOOD!
Opportunity to help someone else.

GOOD!

He now knows we DO MILLWORK.

GOOD!

OPPORTUNITY TO TRY AGAIN TOMORROW!

*****

Lastly I will leave you with this…

When faced with a problem or dilemma how would you tell your best friend to fix it?  What are the words you would use, most likely encouraging right?…

Talk this way TO YOURSELF.  Treat yourself as you would your best friend.  I bet that will really help!

Be your own best friend.  Boy that seems so obvious… YET… HERE WE ARE…

TIME TO IMPROVE!

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

 

 

 

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EXCUSE-ITIS

TGIM!

EXCUSE-ITIST: (noun)

A disease where you have an excuse for your problem.  Common uses in speech:  Not my fault.  Not my issue.  Didn’t have time.  Company said.  I can’t change it.  It’s too big for me to handle.  I hear rumors.  People have told me.  Not my job.  I don’t have time to fix it.  That’s just the way it is.

It is contagious.  It can grow in an individual and also spread.  Thankfully there is a cure.  And is preventable.

For a cure, lead with ultimate optimism.  Focus on people, purpose and process and the outcome will come.  Never settle.  To help a person with the problem, YELL BULLSHIT TO THEM, AND HOLD THEM ACCOUNTABLE TO FIX IT THEMSELVES.

Let’s explore shall we?

  1.  Maybe Joel… that is just they way people are made in that department/position.  They just aren’t happy people.  I mean it’s a tough job.  BULLSHIT I SAY!  NEVER SETTLE, NEVER GIVE UP.  NEVER FORSAKE OUR MISSION.
  2. They are young.  I don’t care WHAT AGE youth, I don’t care the the training.  Either you want it or you don’t.
  3. I don’t have time.   Really?  BULLSHIT.  How many of you started your day at 5am?  Probably a few.  4am?  The line is pretty short?  330am?  You can make time.  Doing this FOR ONE DAY, makes time!
  4. Doing the same thing, and expecting the same result is NOT FOCUSING ON THE PROBLEM.  People work together on the problem for the solution, not each other.  What’s the problem? Fix it.  I’ve heard this one.
  5. WORK.  HARD.  AND STAY HAPPY.  That really fixes most any issue.   BELIEVE THAT THERE CAN BE A POSITIVE OUTCOME.
  6. IT’S NOT MY ROLE.  Ha.  That one drives me nuts.  If you have a problem AT YOUR JOB… who would be better to fix it then you?  Me?  That’s hilarious.  I wouldn’t have you come into my house and clean it would I?  How can I come into your 40 hour plus work week and fix your problem?  I can come help…just ask me… but I don’t even know your house is dirty!   I call excuse-itis bro!
Let’s all work hard this week on EXCUSE-ITIS.  If you see it or hear it.  Squash it like a bug.  We can’t go where we want to go…
SUPPLYING HAPPINESS
WITH AN EXCUSE-ITIS PROBLEM.  HOLD EACH OTHER ACCOUNTABLE.

GOOD!

LET’S DO THIS.

Focus on your people, purpose and process that create the outcome.  – Jon Gordon

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

RANDOM THOUGHTS

TGIM!

JULY 3RD

AS USUAL A RANDOM THOUGHT POST WILL BE WRITTEN AS I TALK.  GRAMMAR/SPELLING BE DAMNED!

****

As I begin this post, this song comes on Pandora:

Well I see trees of green and red roses too,
I’ll watch them bloom for me and you
And I think to myself
What a wonderful world
Well I see skies of blue
And I see clouds of white
And the brightness of day
I like the dark
And I think to myself
What a wonderful world…

Israel Kamakawiwoʻole

***

“As they approached George’s office, Joy gave him one last piece of important advice. “There’s one last thing I got to tell you about all this, George, you really need to know. It’s so important it’s not even part of the 10 rules. It’s in a class all by itself. It’s like the ultimate rule of positive energy. And it’s so important I want you to write it down.”
George pulled out a piece of paper and a pen and waited for Joy to continue. “Here it is, George. Your positive energy and vision must be greater than anyone’s and everyone’s negativity. Your certainty must be greater than everyone’s doubt. After all, George, there will always be people who don’t share your vision. There will always be the doubters who doubt, doubt, and doubt and tell you you can’t do this and you won’t be able to accomplish that. They think that dreams were meant for others but not for people like you and them. And there will even be people who don’t want you to succeed because it makes them see their own weaknesses and failures. Rather than driving their own bus they are trying to ruin everyone else’s ride.
“So that’s how important your positive energy is, George…”
– Jon Gordon, Energy Bus
****
I tell ya what.  We are on a 10% growth rate.  Not bad at our volume.  Keeping up with the market.  We hired to grow 20%.  So as we say, we now need to grow into our shirt.  And we are more productive.  So there’s the gap.  I blame myself.  I started this morning at 4:30am.  FINALLY.  Time to kick my own ass.  It’s been awhile honestly.  I was living the good life.  Thinking we were doing great.  F*** THAT.  TIME TO GET HUNGRY.  TIME TO MAKE IT HAPPEN.  TIME TO GROW.   I KNOW IT.  I FEEL IT.  WE HAVE TO GET HUNGRIER.  RIGHT.  NOW.  NOW. NOW. NOW.  NO TIME TO WAIT.  NEW ACCOUNT LIST.  BETTER OTIFS.  BETTER CATEGORY PENETRATION.   A focused effort.   I have to get more involved, yet more away.  Tricky ain’t it?
I figure TODAY July 3rd is a great day to work 12 plus hours.  Why?  Today most of our competition is either off or resting.  Shame on them.  Today we will lap them.    Kick their ass.  As they milk it out… watch the clock, talk about fireworks.
TODAY, IF YOU ARE WORKING.  CALL A CLIENT.  CALL A NEW CLIENT.  THEY WILL BE SURPRISED YOU ARE HUNGRY ON THE 3RD.  CALL YOUR OPEN QUOTES BACK.  WHAT A GLORIOUS DAY TO BE ALIVE.
****
Hey Joel… our millwork suppliers at time suck.  WHAT ARE YOU DOING ABOUT IT?  Our growth is only 10%?   What are you doing about it?
****
You know who motivates the hell out of me?   The crazy ass girls at the Blue Door of all people.  I mean, they are just a very little part of what we do.  But man inspiring?  Holy shit.  They start at 430am.   Work 14 hour days.  But still balanced with time off to renew the soul.  Smiles.  Cheers.  Energy.  Organized.  Not afraid to fail.  Inspired.  It’s contagious everyone.  Totally.  I’m hooked.  It was like… JOEL FOLLOW THEIR LEAD!
Here I am supposed to be their leader and these young ladies all under 25 are inspiring the whole team blue.  Incredible really.
***
A tree that isn’t growing is about ready to die.  Drexel is NOT ready to die.  It’s ready to shoot off a new branch.  Grow deeper roots.  Have better and more fruit.  Help more people.  Supply more happiness.
***
I thank all of you.  Don’t be afraid to be awesome.  To get hungrier.  To be amazing.  I thank you.  It gives me goose bumps writing this.
***
I heard Jo and Shawn Miller had terrible, awful news this weekend.  Pray for them.  Life can really suck.  We have to stick together.  I grieve for them deeply.   We are one blue family here.  We are all interconnected.
***
And we celebrate at the same time.  My friend Jason Vanderkin, had his bachelor party over the weekend.  Of course all pictures were destroyed as they should be.   Congrats Butch.
***
At the same time tragedy happens, there is so much joy in this world as well.  I will never understand that until my time here has passed.
***
GOOD!
****
538AM.   SHIT’S ABOUT TO GET REAL.
****
FOCUS.  FOCUS.  FOCUS.  GET SHIT DONE.
MOTIVATE AND LEAN ON EACH OTHER.
***
GET HUNGRY!
WHATEVER YOU ARE DOING:
DO IT FASTER
DO IT BETTER
DO IT WITH MORE ENERGY
DO IT BECAUSE YOU LOVE IT
AND
SELL BABY SELL
WE HAVE PLACES TO GO!
****
And when things start to happen,
don’t worry. Don’t stew.
Just go right along.
You’ll Start happening too.
OH!
THE PLACES YOU’LL GO!   – Dr. Seuss
***
Lastly, honestly, the USA sucks.  Huge debt.  Politicians that can’t get along.  Over 1400 shootings in Chicago alone this year.  Oh man I could go on forever.
HOWEVER, THIS IS THE BEST COUNTRY EVER, IN THE HISTORY OF THE WORLD.
I MEAN NAME ONE COUNTRY THAT HAS EVER DONE IT BETTER?
WE HAVE FREEDOM.  WE HAVE LIBERTYS.  WE HAVE WORK ETHIC.  WE HAVE IT ALL…
KIEL
SHEBOYGAN FALLS
WRIGHTSTOWN
BERLIN
BROOKFIELD
CAMPBELLSPORT
HELLO COLUMBUS…
WISCONSIN
SOME OF THE BEST PEOPLE ON EARTH.
AND WE ARE IN THE CENTER OF IT.
GOD BLESS AMERICA!  WE ARE LUCKY AND OFTEN UNGRATEFUL BASTARDS INDEED.
****
GOOD!
****
If you need help with ANYTHING, YOU HOLLER AT ME.  AND HOLLER LOUD.  I’M HERE TO HELP.  AND I’M HUNGRY!  I AM CERTAIN WE ARE JUST GETTING STARTED. — Joel
– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

THE LEGACY – part 2

TGIM!

 THE LEGACY BUILDS  PART II

PART I HERE

The shadows of the past often loom large.  You don’t just represent the present…  you are a culmination of the past, and hope for the future.  Your time is now, only because of the toils of past generations.

Life changes.

How often we don’t realize where we are is because of who brought us here.

But sometimes we can, and that perspective can be magical.

Ryan Walsh you see is the 9th generation of dispatchers at our mother ship in Campbellsport.

Wife Katie, Ryan, Dogs names are Riley and Luna. Has a Cat named Otis (not pictured). More about Ryan Below*

It is solely the most important position within our organization. He is in control of the one thing we can control. The one thing that adds true value to what we do. Deliveries made in full and on time at our largest and founding location.

This is not to minimize any other position. Billing, estimating, ordering, receiving, purchasing, design, service, installing, selling, and so much more is very critical as well. And of course no location is more important than the other.

But the core of Drexel is our delivering and scheduling services…and it all started on Main Street in Campbellsport.

Everything we do that is right can be made horribly wrong by a delivery or install team arriving at the wrong time with the wrong product. It takes a team of experts to make a load perfect, estimating, the right mix of product quality and price, certainly good service and good billing practices… but one person can make a huge mess out of all it.

Ultimately, it is in the scheduler’s/dispatcher’s hands to make us look good.

That is why the 9th generation of dispatchers is so closely fostered, trained and coached. That person has to be just the right mix of saint and sinner, therapist and enforcer, mathematician and mechanic. With a little magician throw in.

Here are the 9 that have had the reins of Team Blue in the last 30 years, all continue to work here except Dick who left this world much too young, and Nick Leist who left Drexel for personal reasons:

Albert Fleischman

Dick Dornacker

Scott Rosenthal

Joel Fleischman

Jay Enright

Eric Beck

Jake Junk

Nick Leist

Ryan Walsh

Albert believed that we will NEVER say no to a delivery until every person in the company was on one or every truck was gone.  In 30 years we HAVE NEVER had a load that didn’t make it out because we ran out of time.  However, we do say NO occasionally, if it smells weird… it probably is!

NO LOADS HAVE EVER BEEN LEFT BEHIND UNTIL THE NEXT DAY.

Which of course has led to many stories, including…

Kris Ballard (at that time Kris was the secretary AND cabinet designer) taking out a load of 4’x’8′ styrofoam that peeled off the back of the truck like a deck of cards as she drove….

Starting to pull a delivery at 4:30pm on Friday July 3rd…and arriving home just in time for the fireworks in town…  been there…done that…

Receiving material purchased from a freight train that ran off the railroad tracks…

Making deliveries by boat, helicopter, and by hand… to prisons, schools, churches and countless more…

16 hour work days…

I’m sure most of us has a story like this, something we just HAD to do to please the customer.

We’ve delivered to Florida, Nebraska, and dozens of other states…we have done online sales to Alaska.  Our first delivery to Canada is starting next month.

And we will continue to do the un-doable….safely…on time…and complete…

When do you need it by, where do you need it?….and we will get it done by then.  The only thing stopping us is mother nature, and even then we win most of those battles.   We can and we will continue to BE the difference.

It’s simple really.  We are a logistics company.  Taking product from one truck on to the next.  Barb and the flooring team install it too.  At the core, that’s really all we do… we do make this small task, moving materials from one place to its last, fantastically hard!

History has taken us from no communication in any trucks, to a system where you called “base camp”, to beepers and pagers, to cell phones, and now to Drexel logistics.

Our current dispatchers and schedulers are:

Berlin

Corey Disterhaft

(yes that is girlfriend Emma Hargrave)

 

Kiel

Andy Feld

Brookfield

Barb Woolf

Ryan Michalak

Wrightstown

Steve Hermsen

Campbellsport

Danielle Thimming

Thank you dispatchers and schedulers, both current and past, for being the glue that holds the puzzle together. And to all those that surround them… you are all part of what we do. It is the daily “doing” that makes what we do so incredibly awesome.

Being on time and in full takes an army of blue. Each of you make that delivery go perfectly, and currently we are doing it 92.8% of the time. We will continue to improve.

WE ARE ON A MISSION FROM GOD.

* Jake Junk on Ryan:  Where would I start with Mr. Welshy! Ryan is a wonderful person to have on team blue and represents our Core values above and beyond. No matter the task, he always comes to work with a smile on his face and a “Can do Attitude!” It has been a pleasure to work and train with Ryan for the past couple years. He truly bleeds blue!   He’s like  “The Cat In The Hat!” No task to small and always having fun with a smile on his face. And at at the end of the day, the job is done, and the place gets cleaned, no matter what happened from point a to point b.

*Todd Flitter on Ryan:  Pretty simple when it comes to Ryan —Cool, Calm and Collected!!! No matter what the pulse is, how many deliveries there are to do…Ryan always has time for everyone and seems always put a little joke and fun into the mix. Ryan is extremely good(top notch) at what he does. Getting the job done and keeping the flame low is exactly what he provides to his Team day in and day out. Everything you could ask for in a Teammate. I guess there’s a reason he wears the #12 jersey!

 

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

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RANDOM THOUGHTS VERSION 5.30

TGIM- TUESDAY AFTER MEMORIAL DAY!  THANK YOU SOLDIERS I HAVE NEVER MET… THAT LOST THEIR LIFE TO PROTECT OUR FREE NATION.  THANK YOU SEEMS SO UNDERWHELMING WHEN YOU CONSIDER WHAT THEY HAVE DONE FOR US…BUT THAT IS ALL I HAVE.  THANK YOU, TO THOSE THAT WILL NEVER READ THIS.

RANDOM THOUGHTS.

Team, this is a monster load, you might want to digest this over several readings or one blast of info.  Up to you.  I apologize in advance for grammar, etc.

***

It’s light out at about 4:20am.  And by that I mean it’s not complete darkness.  Absolutely love seeing this.  We will have about 60 days of this.  I’m a morning person.  I see many more sunrises than sunsets.

***

– THE POWER OF POSITIVE LEADERSHIP, JON GORDON

This one REALLY hit home for me.  In fact BOTH have happened to me recently.  I do get frustrated sometimes, I play “HELL I AM THE OWNER CARD, HERE I GO!!!” when I can’t wait for the team, or just don’t feel like communicating it to 330 of you… and I do run ahead of the team, with the excuse that…they will follow if I run fast enough.  How wrong I am!!!

Also, IF YOU DON’T INVOLVE ME and you run ahead, I become very frustrated as well.  Sometimes the team will say, Joel we have been working on this, in reality…running ahead of the pack without anyone around.  I think that feels liberating to them.  Think of a child at the zoo, running ahead.  They are so free… until a parent calls them back, then the parent is so frustrated and the child is so sad and disappointed that their plans didn’t work out.  I’m gonna pick a bit on Dan Thiem here, because I know he can handle it and real examples are better than generalities.  Dan has sometimes worked hard on a new project, he’s so darn excited he could scream, yet I knew nothing about it.   When he tells me I have real concerns…and then I am that parent at the zoo…and Dan is that child getting called back.  Not fun for either one.  Dan I promise I will try to run with you sometimes, but please invite me along!  We all fall in this trap don’t we?

*****

1000 afternoons.  That is how many Fridays afternoons people have had off approximately since January 1st, since we have implemented this in 2017. (20 Fridays, 50 people a Friday.)   Has it been easy?  Hell no!  As EB stated you have to start working MONDAY to make sure we are COVERED Friday afternoons or you are screwed.  Our loads, deliveries communications and quotes have to be BETTER THAN EVER.  Hey, that’s better for our clients too! 

Has it been without frustration?  Is the race over?  Did we “win”?  HELL NO!  The finish line is not even close, WE HAVE TO PUSH HARDER!   What do I mean?    Less work hours are confusing; there is always work to do, why are we being “punished”?   I’ve always been able to work unlimited hours, why the change?  Can’t I just work when I want to?… Team, this takes a great deal of talking it through.  All vehicles, animals, and people too are just BETTER with more gas left in the tank.  We are BETTER for working a few less hours.  Thanks to Andy, Amber, Emily, and Julie we are able to state matter of factly, we on average are working about 2 hours less a week than in 2016.  That’s a fact.  It may seem less, but in reality it is simply not true.  Do the math, the .50 raise offsets that very well!  This might not be true FOR YOU, and if this is a pain point, TALK TO SOMEONE PLEASE ASAP.  Let’s accomodate your NEEDS!   Great leaders, great companies have guidelines but also listen and adjust based on individuals.    LET’S TALK!  I HOPE I AM NOT SO INTIMIDATING THAT YOU CAN’T TALK TO ME.  FEEL FREE, ANYTIME, I MEAN IT!  STORE LEADERS ARE READY AS WELL, AS WELL AS ALL LEADERS ON THIS TEAM.  ONE TEAM, ONE VISION.

This pain point is worth it.  I truly believe it.  We must keep fighting for it.  Why do I believe it?  The 1,000 afternoons.  So far.  The time spent with loved ones.  The time away.  The time to rejuvenate.  I have even received a letter from an owner of an unnamed bar in Plymouth that appreciates the uptick in business! (I made that one up, just to make sure you were still reading this.)

1,000 afternoons.   That makes me smile.  I hope it does for you too.

*****

Construction hard hats.  I was at a tailgate tour Friday.  PEOPLE THESE ARE GAME CHANGING AWESOME.  EVERY SINGLE TIME I GO TO ONE, I LEAVE WITH A HUGE SMILE AND SAY, “GOSH DARN THAT WAS FUN, WORTH IT, AND SPOT ON PERFECT!”  Anyways, last Friday we are at a commercial jobsite in New London (hey, I met a guy, great guy, hunts next to my dad’s place in Almond, we are now like fast friends, told me to stop and have a beer sometime….oh and he is building a 70×150 pole shed that we now have the inside track on…yeah these are SOO WORTH IT…and Cheyenne and the Blue Door Coffee Co. are doing a great job!) and we DIDN’T HAVE HARD HATS ON.  The newer account manager said kind of proudly, “Oh if he asks me to wear one, I always go put it on.”  I saw this as a teaching opportunity…

What he said is fine.  It’s average, it’s a B-, I guy wants something we go do it, probably better than mos suppliers he chooses.  But we CAN DO AN A+.   IT’S ABOUT UNDERSTANDING OUR CLIENTS, AND RESPECT, and FORMING GOOD HABITS.   If we ALWAYS wear a hard hat on a commercial site it shows a bunch of things:

  1.  RESPECT:  I understand your needs.  I know you don’t have time to race around and hold everyone accountable to wear a hard hat.  You are saying, “you can count on me, even if it’s apparent no one else is wearing one, I will, we will at Drexel always have your back.
  2. HABIT:  I always wear one.  That way it’s easy.  I don’t have to make a choice.  Commercial site = hard hat.  EASY.
  3.  I GOT YOUR BACK:  Even if today is a shit storm.  Today friend, you can count on me.  Always.  And it starts with my hard hat on ready to work for you.

****

Lastly, below is a picture of Admir and Aleik.  Tile guys from Albania.  Admir has been here 5 months.  They do amazing work.   They absolutely LOVE AMERICA AND I THINK THEY LOVE DREXEL EVEN MORE.  Most days we hire them on a subcontractor level to work for us to do tile work in the Brookfield area.  Classy guys I have gotten to know.  Don’t underestimate the power of supplying happiness and Drexel.  Admir and Aleik do not take Drexel or America for granted.  You don’t think Drexel is important.  Admir and Aleik need us, we need them.  Drexel makes that happen.

 

****

I am friggin jacked for this week, this summer, but especially this moment!  The sun is rising, I got to get in the shower, and get soon to a career I simply love.  A few days (and hours off) did this soul well, but now I am restless and hungry to change the world and supply happiness!   Let’s roll!  TIME IS A TICKING!  WE ARE ALL GOING TO DIE AT AN HOUR WE DO NOT KNOW.  THAT SOMETIMES FOR ME IS ALL THE MOTIVATION I NEED!

****

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

 

 

A JOB DONE, OR A JOB WELL DONE

I am nearing the final stages of building my house.  Overall the experiences has been really good and very educating. Building it “on the side”, through the winter, obviously has its share of challenges. As the saying goes, what doesn’t kill you makes you stronger.  A few times I wasn’t sure which of those it would be, but at the moment it is looking like “stronger” will win out.

 

 

Through the process I of course had the opportunity to work with a number of different subs, each with their own style.  If I can share one piece of advice for anyone who decides to do this process and handle the GC end of things….it is to pick subs that A), you are the most comfortable with, and B), pick sub-contractors that work with each other and/or speak highly of each other.  It pays off in the long run.  These guys made it easy.

 

 

The purpose of this email however is not to guide you through the home-building process. It is to share a story about one sub in particular who goes the extra mile and truly cares about the work he is doing.  He has similar DNA as to what we strive to have at Drexel. It all comes down to CARING.

 

The sub-contractor in this case is Don Schmidt Plumbing.  Don is doing the Septic and the plumbing.  I had gotten two plumbing bids, and Don was not the cheapest one.  However I felt good about what he had to say, and he is a customer of ours. It turned out to be a great decision because he has added a ton of value from the first day.  Not even on things completely related to plumbing. From the ideas that came up, to the quality of his work, and the condition he left things in when he left, I couldn’t be more pleased.  You can tell when someone cares vs. when they are just there to do their job.  I had another sub, who will remain un-named, who you could tell was there to just get the job done and not much more.  That sub over-promised about when they would show up and then when they showed up they were sloppy, knocked things over (without picking them up), left their marks. They left the jobsite having accomplished what they needed to, and a different vision of excellence.   I will pay that invoice with a little bit of a discomfort.  I will write the check to Donny with a smile on my face.

So it’s obvious here who we want to be as Drexel. We want to be more like Don.  Bringing value to the table.  Showing the customer we care for more than just the minimum.  I have some more specific examples for you about the differences, as the above is fairly generic. I will try not to get too long winded:

 

Value Added Suggestions. Donny seems to go through every project as if it were his own. Giving ideas and tips for products or practices that will bring value down the road. And these things are not more money in his pocket. He does it simply for your best interest.  IE: We had planned on putting an iron filter in, and he explained why we wouldn’t need to do that after reviewing the water tests. Less $$ for him…but the right thing to do.  Treat each customer with this level of care. Early on he suggested that I bury all the downspouts before they backfill. I wasn’t going to bother with that until the end, but this saved me a ton of time and sweat. Him and the excavator did it significantly better than I ever would have.

 

-Clean.  Leave everything you touch in better condition than it was before it was in your possession. I often could not even tell if Don was there because he didn’t leave a trace of a mess. And anyone who knows me, knows how much I appreciate this. Apply this principle to every aspect of life please.

 

-Lunch.  On Friday I had the day off and was working out there with Don and Mark Schairer’s crew installing the septic tank.  Donny had his wife bring lunch for all 8 of us.  And he picked up the tab. And you could tell he was genuinely proud to do so.  It brought smiles and good conversation over the lunch break.  This stuff goes a long way.  Don’t pass up the opportunity do this type of thing for your customers.

 

His Wife. Donny regularly works with his wife Gwen. She runs back and forth to the truck loading & unloading material and is there to help him out.  When I stopped by one day during lunch, they were both sitting on the front porch eating lunch together.  You never hear them argue, they have truly developed a relationship of compromise and support for each other that I have a lot of respect for.  Love, Serve, Care–> It all starts at the home front. Take the time to respect and practice compromise with your other half, because without those two things you just a fool.

 

The Rug. This actually speaks for itself, and believe it or not was the trigger for this email.  See below picture. One seemingly insignificant example that sum’s up Don’s level of care for his work.  As they were installing the septic, I noticed Don had pulled a rug out of his truck and covered the patio door to protect it. Average people don’t do that stuff. I know I never would have thought of it.  That right there is preparation and foresight.  He always has the right tools to get the job done, and is highly organized.

 

 

 

I will leave it at that.  Every now and then I feel the need make the attempt to try to be a little bit insightful, and I think I was waiting for the moment during this project….what have I learned that I can share?   If nothing, then was it really worth it?  This was the strongest message I felt I wanted share with my friends.  We talk about supplying happiness, well this is proof that others are out there doing the same, and what it looks like.

 

 

On a lighter note, since I listen to the radio on the jobsite constantly, I hear this commercial frequently and I guess a similar message applies.  Are you just doing it…or doing it well?

 

John Deere,  Not how fast you mow my friend it’s how fast you mow well.

 

Thanks for your time,

 

Steve Herriges

Drexel Building Supply | Campbellsport

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