THE GOOD OLE’ DAYS…

“I wish there was a way to know you’re in the good old days before you’ve actually left them.”

– Andy Bernard (The Office)  

 

Team…. there is a good chance, right now as you sit in your office… that

Now is a time we will always remember.  For the rest of your lives we will remember these days…

our health

our friends

our business

our lives…

and we are living it right now.

 

Stop.  Take a deep breath.  Squeeze your love ones.  And say.. Thank you Lord.  Thank you for RIGHT.  NOW.  

ENJOY THE RIDE MY FRIENDS.

— Peace and Grace,

J

I HOPE SOMEONE DOES SOMETHING ABOUT SOMETHING

TGI-TUESDAY!

TEAM,

Think Small!  The “bigger” we get the smaller we MUST THINK!

Any Incredible culture must grow and lead FROM WITHIN!

How “WE ARE CRIPPLED & DAMAGED”  when…

  1.  We say or think “someone should do something about this.”  YOU own this company.  YOU make culture.  YOU own OTIF.
  2. We say or think “I am so thankful THEY finally FIXED it.”  Shame on you.  The They’s can’t do it all.  YOU have to do it.
  3. Example:  Culture club mentioned someone said we should get popsicles for the operations.  Shame on that person.  DO IT YOURSELF.  It’s 15 bucks to load the freezer.  Why wait for your store leader or culture club.  JUST DO IT.
  4. Example:  Joel we really need a leader to step up and fix this.  Seriously YOU are the leader.  YOU know the problem, YOU FIX IT.  Develop a small team that knows the problem and OWN IT.

YOU own your day.  YOU own OTIF.  You know the problem.  YOU fix it…. We empower YOU to take DREXEL TO THE NEXT LEVEL.

 

I KNOW YOU WILL.

 

LET’S DO THIS.  TOGETHER.  AND TOGETHER MEANS EACH OF US DOING OUR JOB AWESOMELY AND ADJUSTING AND FIXING WITHOUT WAITING FOR “SOMEONE TO DO SOMETHING.”

TGI-TUESDAY LIVE FOR TODAY!

Team,

A few things:

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THANK YOU TO THE CAMPBELLSPORT FINANCE TEAM.  VOLUNTEERED TO GRIND ON SATURDAY TO MAKE SURE OUR BILLS WENT OUT SATURDAY MORNING.  AND SMILES ON THEIR FACES.  THAT IS TEAM BLUE ALL THE WAY!

SETTING A GREAT EXAMPLE FOR ALL OF US!

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We talk about standards.  And I’ve been talking about O.T.I.F and it’s gonna be a great year IF we do OUR JOBS.

Here’s one thing in a MICROSCOPE to work on this week.

Report Orders verbally back to the person to guarantee success.

Did you ever order something at a restaurant and not get it.  Confusion, frustration and even if you get it for FREE you are disappointed right?  Well, I heard you wrong… is usually the excuse.

So REPEAT the order BACK.

So let me get this right:  2 of these, 1 of these, and call you back on “x”….right?

ALWAYS REPEAT THE REQUEST!

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Also this post from a few years ago is awesome if you have a few minutes:

https://joelfleischman.com/2013/12/17/how-to-help-a-very-tough-customer/

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Lastly…all of our competition designs things, all of them do estimates, most of them do free delivery, all of them have showrooms, all of them have “great customer service”, all of them stand behind their product, all of them do free estimates… etc etc

BUT WHAT STANDARDS DO THEY LIVE BY!

STRIVE FOR PERFECTION!

KNOW YOUR WHY!

SUPPLY HAPPINESS IS OUR WHY.

Remember supplying happiness is: 1.  smiling and having fun and all that shit. that amazing stuff we do!

2.  we get to do that when we kind of kick ass on all that little stuff, like cleaning a bathroom, typing an order perfectly, getting our butts to jobsites, pulling perfect loads, wearing our seatbelts, catching a wrong item when receiving.

When you do your whats improving by 1% and chasing perfection (although you know you won’t reach it) and know your why… well… I think you have life figured out!

add 1 plus 2.  = BOOM. MISSION.

this video you probably saw.  i just watched…for the 500th time.  Got goosebumps.

Love.

RANDOM THOUGHTS AGAIN

TGI- HUMPDAY!

OK, random things I learned last week.

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Aaron Rodgers called out his young wide receivers, calling them “piss poor.”  I don’t know what “piss poor” actually means but I love the term.  Then this week he was asked if he was worried about if the guys were having a hard time with his criticism.  He said, “I hope our team isn’t that soft.”

I LOVED THAT.  I hope Drexel isn’t that SOFT EITHER.  If we got problems, let’s not be defensive, talk it out, and “put our big girl/boy pants on.”

Having hard conversations are easy when they come from the heart.

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Salespeople!  Are you stressed? This is GOLD.  HUMOR ALWAYS HELPS!

Did you know… and wow I love this! Recently I was asked…. I assume Drexel was named Drexel because of St. Katherine Drexel.  I laughed.  I knew why they assumed that… but I realized maybe you don’t.

You see St. Katherine Drexel who lived in the late 1800s here in the United States (so you know she’s like a normal person, not a heavenly saint as you would assume)  was wealthy.  Her family traveled all over the country.  She saw the poor black people of the south and the poor native Americans in the West.  She felt very sorry for them.   So sorry she used her family’s wealth for a visit with the pope, as she was a woman of faith.  This is where things happened, that she certainly didn’t expect.

She went to the pope and stated her case.  “Sir, you should see what I’ve seen, it’s horrible.  I just wanted to have this meeting to let you know the Catholic Church should be helping these people.”  I assume she even often a bit of financial assistance to help any cause the Church would take up.

The pope though had other ideas… and often God works this way within us…

He simply turned to her and said.  “This is a GREAT IDEA,  Katherine Drexel, YOU should do this.”

The story goes… that was the end of the meeting.

…And so I assume she went away humbled.  It did “change her world” though.

She became a nun, started missionaries, Xavier University, and spent all of her wealth, all $20 million, to help these people.

Wow.  Drexel Building Supply Stuff indeed!

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Best month EVER in July.   Matt, Gronk, asked me…how do we do it again…and keep doing it.

KEEP DOING ALL THE LITTLE THINGS RIGHT.

If we EACH do our JOB.  Trust each other.  It’s brilliant and simple.

Double check your acknowledgements, review your bids, be on site on first loads, double check your load before you leave.

THE LITTLE STUFF CONSTANTLY.

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So… THANK YOUR CUSTOMERS!  THANK THEM.  HUG THEM.  LOVE THEM.

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Our contractors want us to BE ORGANIZED ON THEIR BEHALF.

And to CARE ABOUT THEM.

AND #1… HAVE THEIR MATERIALS ON TIME AND IN FULL, INSTALLED IF REQUIRED.

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JUST FOR TODAY… MAKE SURE EVERYTHING WE DO IS ON TIME AND IN FULL.  THEN STACK THOSE WINS.

— PEACE AND GRACE, JOEL