Our old flagship, truck 84, just turned over to 500,000 miles. Yep. A half a million miles and still making deliveries every day. That’s more than enough to go to the moon, around to the far side, and back again. Wow.
HERE WE GO!
Saturday I stopped at a brat fry. It was for Heberer Brothers Construction in Kewaskum. Heberer Brothers were celebrating their 50th anniversary. 3rd generation builders were there. My dad was very proud in the early 1990s that Heberer Brothers, a remodeling company in Kewaskum, choose to do some business with us. My dad was their direct contace. They have always had bright orange vans, still do. I was a teenager and helped Roger, Norman, and Bill load those vans almost every morning. They were the first customer to “fax in” their loads. The way of the future we were told! They were never our #1 customer, probably never top ten, but honestly one of the best customers we have ever had. I love our large builders, but please always remember the little guys, they are the base and foundation of the communities we work in and really have made Drexel what we are. As I enjoyed my hamburger I thought of all the “Heberer Brothers” that choose to buy from us and realize how blessed we are. Thank you Heberers!
NEVER QUIT IMPROVING.
Sometimes we plateau. Settle. Get comfortable. GET BACK ON TRACK. PUSH TO DO IT BETTER. And also PUSH TO MAKE THOSE AROUND YOU BETTER. Recently, I heard we were having an issue with new jobs being set up prior to first order…. that’s a load of crap. It leads to enabling, double work, and running around stressfully because we didn’t take the time to do it right the first time. FIND THE SMALLEST WAY TO IMPROVE TODAY, THEN STICK WITH IT!
#PAULS will revolutionize the industry. I am reading a book “Loonshot.” Very inspiring when it comes to PAULS. We will not go into this fearful. Or blindly, but we will go BOLDLY AND QUICKLY AS POSSIBLE. A few weeks we will be focused back on it. It’s a big deal. We haven’t forgot about it. You do you. We do that.
SMILE. HAVE FUN. R E L A X.
Are you gonna have fun today? GOSH I HOPE SO. HAPPY, SUPPLY HAPPINESS DAY!
SMILE! SMILE! SMILE!
NO ONE IS DYING…THAT I KNOW OF. MAKE IT FUN TODAY… even as you hold people accountable around you… make it fun.
LET’S REMEMBER HOW COOL THIS IS. Supplying happiness… our mission, surrounded by a great team, really cool clients with awesome projects in 2019.. as we head to Spring and Summer. It’s a cool ride people. ENJOY IT.
Go back and look at pictures from 10 years ago. Normally we go… I was so young… so happy….and then SADLY … I didn’t even realize it.
Friends in 10 more years… we will look back at TODAY and think the same thing!
PROFITABILITY / EFFORT / ENERGY
As a company, as diverse as we are (we sell multiple categories), we have to be aware of, WHAT’S NOT PROFITABLE, WHAT SUCKS OUR TIME, and then look to fix, drop, or dramatically improve it. Most companies our size will IGNORE those anchors that drag us down. We won’t ignore these, ever. It’s something we need to keep our eye on. And then DO SOMETHING ABOUT IT.
How do we do that? Sales, profit dollars, people on that team…and then sometimes it’s spidey sense, that gut feeling something doesn’t click. Then we can slow it down and go invoice by invoice if needed. We ALL need to do that. Hey, does that work the best way possible? Are we REALLY Listening to those problems… or sayin, nah, it’s how we have always done it, we are big enough, that probably doesn’t matter…
It doesn’t matter… until the whole company operates like it…and we become another SHOPKO, TOYS R US, SEARS, GYMBOREE, MATTRESS FIRM, CLAIRES…
At one point, they were better, cooler, bigger, and more profitable then Drexel.
Our competition… was all bigger and better than us… then we GOT EM.
WILL WE GO FURTHER AND GET BETTER, OR ARE WE AT OUR PEAK?
YOU ALL MAKE THAT CHOICE DAILY. DON’T EVER FORGET THAT FACT.
Companies that don’t improve. DIE. period.
Our Friend Sam… great story here.
Erin Skorupa recently changed seats on the bus from the Campbellsport Location to Downtown.
You might wonder, what the hell do they do at downtown? Make my life harder? Come up with silly titles? Drink Coffee and count money?
They play not only a vital role, a critical role. They are the OIL that runs the engine.
Here’s Erin perspective from making the move:
Last week I was on my annual fishing trip in Lake Erie. (I love fishing!) Being on the lake is my reset button, especially when its great weather, catching tons of monster walleyes, sippin’ some beer, and just relaxing in the boat on beautiful blue water.But this year… things were different; Super rough waters, small fish, and cold/rainy weather. So, what does one think about as they’re battling 4′ waves and tangled lines? Work. It dawned on me how similar fishing is to being a sales director…You have to trust that the captain will guide you safely through rough waters.have faith in your account manager and teamYou should know when to grab the net before they tell you to.be prepared on their behalfYou sometimes have to tell *not suggest* your captain they need to put a life vest on.don’t be afraid to put them in their place/push back – *within reasonIf you need to get out of the cabin, make the guys take you to the bar.get out of the office for a bit and bondIf your co-angler takes your board off with slack in your line and your fish gets off, show them the correct way.If you or someone messes up, take the time to learn/explain the hows and whys… just because it’s second nature for you does not mean everyone knows how to do it**this one I need to work on. Totally yelled at the guy.Not catching any fish? Try something else (different lure brands/colors/depths)just because you have been doing something one way for a long time, does not mean it’s the best way. change can be a good thing!‘There’s a fine line between fishing, and standing on the shore like an idiot.’ – Steven Wright
It’s what we get to do, not have to do.
Working at Truss Systems I’ve worked with many “left side brained people” over the last 6 months:
GOOGLE TELLS ME:
“A person who is “left-brained” is often said to be more logical, analytical, and objective. A person who is “right-brained” is said to be more intuitive, thoughtful, and subjective. In psychology, the theory is based on the lateralization of brain function.”
So for a guy like me that is a:
HUGE GUT FEEL… “DRIVER”… A BIG RIGHT BRAIN GUY… A …READY….FIRE…AIM guy …working with left sided brain people can be frustrating….and I am sure it is for them to work with me as well- I am thankful they put up with me! THANK YOU!
SO WHAT I LEARNED TO DO IS….
TELL THE WHYS. PROVIDE DATA. MATH. REASONS. STORIES OF HOW WE GOT HERE AND WHERE WE ARE GOING. THE DO’S …AS WELL AS THE DON’TS…
THEY NEED TO SEE THE STEPS AND THE PATH. (OMG, BLOW MY BRAIN UP… WHO CARES, WE WILL FIGURE IT OUT— MY RIGHT BRAIN TALKING!)
LEFT BRAIN people want to know WHY we are doing this. Often that is math driven, or logically driven, it has to make sense on all levels. Which means there is an often a digestion period. So as they digest the salad I tend to already be done with dessert and already have the dishes cleaned!
I learned from my failings that IF things are not black in white, to say things like USUALLY this or that, but not ALWAYS. Or, we are doing this project DOWN THE ROAD, not now…and that vision isn’t clear yet. And just say that story hasn’t been written. Right brainers can dream with no sequence of WHY or How, they just see the future, they don’t see the path, left brainers (thank God) want to see the path FIRST before we get to our destination.
That I think has really helped our relationships, just explaining the whys in a logical sequence.
You see, Drexel needs BOTH OF US.
I’m an emotional, passionate, probably intimidating dude. I don’t like the intimidating part, BUT I GET IT. Please have the courage to talk to me…and harshly if you need to! I am human too with a big soft underbelly!
I will try to tell you the WHYS. If not ask my the WHYS, that will trigger me to explain further (after a deep breath and a swig of coffee)… It’s not a strength of mine, I prefer to lead with fire, emotion, and a gut feel based on my logic and will sell you on my thinking …and then I hope we IMMEDIATELY charge to battle and figure it out together filled with adrenaline based on the unknowns. EXCITING!
I do realize left sided people are waiting for me when I charge to BLOW UP since it doesn’t make logical sense to them. They don’t see the hours and hours I worked on a decision I gave them in 20 seconds. They think I am winging it, because I haven’t told them WHY…. So I have to explain the WHY.
HOPE YOU CAN USE THIS TO BUILD RELATIONSHIPS WITH PEOPLE DIFFERENT THAN YOU!
I hope that made sense, and “clicked” with 1, 2, or even 3 people!