With focus groups and general listening, the team is asking for explanations of why the downtown team of approx 20 people do exactly?
And when they visit our stores what is the reason and what are they doing?
And why don’t they come more?
I’ll try to explain.
Why the downtown team?
While each of you have a role and your head coach (store leader) has a big role, with 8 locations and 430 full time people there are duties, jobs and functions that simply need to be done.
As my dad says, an elephant drinks a lot of water.
4 people Andy H, Eric C, Albert, and Paul R-> ORDER ALL STOCK ITEMS, OVER 2,913!
Amber does payroll. 450 unique pay plans every 2 weeks.
Erin “SkrupDogg” and Kari W and Brett process all of our bills. Thousands a month. Thousands.
Justin and Caitlin answer, train, develop, organize, solve 450 solutions and problems. They intimately know each role and advise. With 450 someone always has questions. Lots of them usually.
EB, buys and sells dozens of vehicles yearly. Research analyzes and secures them.
Julie and Emily answer to our bank, accountants, attorneys and manage $200,000,000 million dollars in money. Hard to do your own finances at home? See how it would be at a company with 6 businesses in 1!
Pepper, Logan, and Griswald handle over 200 phone plans, 300 computers.
And on, and on.
BIG THING IS, I HAVE TONS OF IDEAS. SO DOES THE TEAM.
1 IN 100 ACTUALLY ARE GOOD IDEAS, BUT WE EXPLORE AND RESEARCH THEM ALL.
It took Nate Sippel, Albert and Joel at LEAST 75 LOOKS AT PROPERTY for the new yard in (hopefully) New Berlin, but even we won’t know that until April!
#PAULS off site construction. Where is that at? Lots of misses. Lots of opportunities. Lots of maybes. Lots of work with little traction. That’s how this works.
It’s like the lightbulb. 1,000 failures!
As an inventor, Edison made 1,000 unsuccessful attempts at inventing the light bulb. When a reporter asked, “How did it feel to fail 1,000 times?” Edison replied, “I didn’t fail 1,000 times. The light bulb was an invention with 1,000 steps.”
Trust me, I’m not sending a company e-mail with every step. You gotta trust us… it’s a work in progress! Boring and slow, but we show up and do the work.
Why can’t they be at my location more, I love their energy:
8 locations. 5 days in a week. Mondays are the focus meetings where we all formally meet in each dept once a week. So down to 4. Let’s say one more office day. 1 customer facing day.
That’s down to 2 days a week to travel. If equally shared that’s each location once a month. Now say it’s a new location, so we go there more. So your location is doing great, like a kid that is grown up and we have a kid in diapers. So you guessed it, maybe 3 or even 4 months before we make it to you.
That’s just math.
So new diaper dandies expect us once a month. or more.
Grown ups, quarterly.
Like any dad, that doesn’t seem NEAR ENOUGH. I love being at the stores, but math is math. That’s the pulse and reality of this.
No worries, you guys got this!
So when we arrive, what are they doing?
I feel like I am being monitored sometimes, it’s uncomfortable!?
Yep, that is part of our job to observe, identify coaching moments and go from there. If you are UNCOMFORTABLE, GET A MIRROR, THAT’S ON YOU! (SORRY, HARSH.) We are not a threat, we are your help if needed.
Our team might bring there work, they do have work to do!
They can help if you ask and will gladly do, but there role is not to relieve pressure when they work by you (although if asked it certainly is part of it.)
But… I want someone next to me MORE, HELPING ME!…
THINK SMALL. THINK THE PERSON NEXT TO YOU.
THINK A VETERAN ACCOUNT MANAGER OR ESTIMATOR THINK AN EX-CARPENTER.
NO TEAM IS VERY LARGE IF YOU DRILL IT DOWN, maybe 5-20 people. THAT’S SMALL!
OK, I hope that helps.
It does come down to each of us TRUSTING each other. Every one has a role, everyone has duties. Together we conquer the WORLD!
WE, US, NOT THEM. THERE IS NO THEM. IT’S JUST US.
450 PEOPLE SUPPLYING HAPPINESS.
ELIMINATE THE THEMS IN YOUR VOCABULARY!
If in doubt, ASK!