TGIM- ONE DAY LATE!

TEAM:

Here is an excerpt from “Play the Man” by Mark Batterson.

I find it incredibly inspiring…

“When was the last time you were criticized? If it’s been awhile, it should make you nervous. Why? Because it probably means you’re maintaining the status quo rather than challenging it. You can’t make a difference without making waves, and some people in the boat won’t like it. So be it. Rock the boat anyway.

Also, how easily offended are you? If the answer is easily, then you need to man up. When you take offense, you become defensive. And the second you become defensive, the kingdom of God stops advancing through you. Playing the man means playing offense with your life. In marriage, playing offense is called romance. With your kids, it’s the difference between reactive and proactive parenting. In the workplace, it’s bringing your A-game attitude Monday through Friday, nine to five. ”

To Recap:

1. BEG FOR REAL CRITICISM FROM YOUR PEERS.
2. BE BOLD WITH YOUR OPINIONS.
3. WE CAN’T GET BETTER BY REMAINING SILENT!
4. DO NOT BE OFFENDED BY CRITICISM.  BE COURAGEOUS INSTEAD.
5. YOUR INTENSITY AROUND CRITICISM IS TOXIC. IT’S A WEAKNESS.
6. RISE UP!

— – Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

TGIM!

TEAM.  We truly mean it.  Truly.  If you believe in the team, your life will become easier.  The TGIM this week is from three rock stars Haley Gregorio, Craig Johnson, and Steve Herriges.

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Haley shared (sharing knowledge is so amazing… keep giving!)  with us a kind of sad moment in her career.  She decided to open a meeting with a “what’s good” sharing opening.  Each person was asked to say what’s good.  She had one person say “nothing.”   How sad.  Maybe this person was having a bad day, or a bad moment, or trying to be sarcastic and funny…either way what a sad thing to do.  Next time I see that person I am going to give that person a hug.  You are alive.  You have a job.  You are loved by many.  To say nothing… well I’m ashamed our Drexel influence hasn’t went that far.    This just motivates us more to be then ever a cheerleader for life!  Trust me, things could be worse!  Visit Children’s Hospital or a brain recovery unit, and tell me after that… that you have “nothing” to be blessed about!!!!

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Steve Herriges shared the below:

Another company standing out above the rest by taking customer service to a new level.

chewy.com for pet food. When you order your pet food it is typically on your porch the next day.  They also will auto-ship at whatever interval you choose.  First order is half-off to make it easy to try it out.  But the real cool parts….

1) screenshot attached is what they sent my sister when she asked if she could return food after their dog passed away.

2) photo of a postcard I got in the mail from them yesterday adding a personal connection to an online company.

It’s fun to see that stuff.  And it certainly works for them because now I am telling people about them…

Steve Herriges

WE MUST REMEMBER TO SURPRISE AND DELIGHT OUR CLIENTS AS OFTEN AS POSSIBLE, DON’T MISS THAT OPPORTUNITY!!! GO FOR IT!

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Craig Johnson isn’t a huge reader.  He knows the power of it, but like a lot of us, is one busy dude!  Yet, he knew as a leader he couldn’t sit on the sidelines any longer and listen in on the book club about books he’s never read.  He’s 3 books in.  I am super proud of him!

Here’s the best part of his recap that I wanted to share (The Carpenter, Jon Gordon):

Love.Serve.Care.  Simple yet hard to master.  This is the key to life.  If we Love.Serve.Care for our Family, Co-Workers, and Our Clients.  We would have more meaningful relationships and our customers would never be focused on price. 

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Thanks Team.

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One last thing.  LOVE DOES.  Love doesn’t talk about it, think about it, facebook about it… LOVE DOES.  Be whimsical, be spontaneous, say YES to the RIGHT things more often and GO FOR IT.  LOVE DOES.

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— – Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

TGIM!

The first paragraph in the book “How to win friends and influence people” by Dale Carnegie is never CONDEMN, CRITICIZE OR COMPLAIN.   In case you think this buck sucks or something it was written in 1937…and is CURRENTLY #19 on top selling books in 2017!  WOW! SO MAYBE WE SHOULD EXPLORE AND OWN THAT FIRST CHAPTER…

Complaining is like puking.  You feel better but everyone around you feel worse…

Also by condemning, criticizing and complaining you are PUSHING PEOPLE AWAY FROM YOU.  FRIENDS, FAMILY, CUSTOMERS, TEAM MEMBERS.   YOU ARE NOT “RELATING” TO THEM, YOU ARE PUSHING THEM AWAY!  YOU ARE EVEN MORE ISOLATED!

Here’s the problem I believe 99% of the people that do condemn, criticize and complain don’t even know they do it… so…how do you address it?  YOU BAN IT ALTOGETHER!   Here’s THIS WEEK’S CHALLENGE…SINCE YOU DON’T DO THE 3C’S BUT ..know “other” that people do the 3c’s..but not you…cough, cough, wink, wink…

COMPLAINING IS NOT CONVERSATION.

It’s even in the Bible- “Do everything without complaining or arguing”  Phil 2:14

ZERO TOLERANCE FOR THIS.  YOU OR ANYONE AROUND YOU.  Get a fine jar, wear a rubber band on your wrist you snap whenever you do one… whatever it takes to change.

There is so much in this life to be thankful for…. we can’t do the 3cs.  We just cant!

Just like when you smile the world smiles back, when you complain, the world turns into a landfill of garbage around you.

3cs cause Energy Vampires, which sucks the positive energy out of anybody.

No problems, only solutions.  Also similar to GOOD!  Only GOOD THINGS, opportunities to improve….

I’ve only had a few bad days on this planet, a death, personal loss or physical pain, seriously only a handful… that’s a lot of good ones!  FOCUS ON THE GOOD!  If you are reading this, 1) you have time to read this, 2) you are healthy enough to read this, 3) you are sober enough to read this 4) you have enough money to have a phone or computer to read this.  That’s 4 things…. and that’s pretty good!

Here’s a short video below… that goes a bit deeper.

I’m going to get my fine jar up and running right now.  I look forward to each department and store taking their own initiatives.  CULTURE CLUB PLEASE HELP TO TAKE A LEADERSHIP ROLE ON THIS AS WELL.  CORE VALUE 10: BE ACCOUNTABLE AND HOLD OTHERS ACCOUNTABLE TOO!

THE BANNING OF THE 3CS WEEK STARTS RIGHT NOW!

— – Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.