TUNE OUT DISTRACTIONS

FACEBOOK

WORK GOSSIP

EMAILS

TEXTS

MORE

MORE

MORE

If you are “busy” tune out distractions.

If you believe you have already done that take 10 minutes, 10, and write down shit you absolutely no longer have to do.  What can you simply eliminate.  You can’t just add, add, add… you must eliminate.  10 MINUTES, AND PUSH YOURSELF.  IF YOU ARE OVERWHELMED…. Human nature wants to help and do MORE, instead be more IMPACTFUL and DO LESS.

 

SIMPLE MESSAGE.  TOUGH TO DO.

 

FACIL,

JOEL

MY TRIP TO JAMAICA

 

From: Steve Larson
Wtown Team,

Below is EXTREMELY long winded.  This will probably be the longest email I will ever send.  For that, my apologies.  If busy, snooze it for a later date or delete.  If you don’t know what the snooze tool is, stop, lets get that email feature in your arsenal right now.  You may learn one thing, you may laugh once or you may think I’m nuts.  Worst case scenario, I wasted 5 minutes of your time and I’m being selfish by reliving a heck of a trip as I type this.
Notes/observations/thoughts:
– FLYING:
     Hurry up and then wait.  Flying internationally we were told to be to the airport 2.5 hours early.  When we arrived no one was there to collect luggage nor was security open yet.  We could have slept another hour and been a little less like zombies.
     *Drexel analogy =  When do they need it?  NOPE.  When do they REALLY, TRULY need it??
– FIRST IMPRESSIONS/WELCOME:
     This is where the resort got the hooks in deep…immediately.  It set the tone for our trip and we knew we made a good decision on where to honeymoon.  We landed in Montego Bay, blasted through customs uneventfully, and were greeted by a gentlemen who insisted we drop our luggage.  He showed us to the resorts “club” in the airport.  It had 2 CLEAN bathrooms and a tap full of free, cold Red Stripe.  We were told it would be 30 minutes for our driver and shuttle to arrive to take us to the resort.  15 minutes later we were filling up our mugs and climbing into the shuttle. <—-  Under promise, over deliver!!!
     After an informative commute with a friendly driver we wheeled into the resort.  Somewhere between the airport and the resort, they COMMUNICATED to their team our names and that we were newlyweds (without us knowing).  They had our luggage unloaded and 2 cold glasses of champagne waiting for us before we could climb out of the van.
      **Drexel analogy = Client’s names on chalk board door, having floor plans and files ready BEFORE they get here, offering coffee and/or water, spelling and pronouncing names correctly etc. All of these minor details are huge on first impressions.
– PREPARATION:
     We went snorkeling twice.  We were 10 minutes early both times, yet we were second in line.  A gentleman beat us into the line, onto the boat and into the water both trips.  He had only 1 leg!
     **Drexel analogy = no excuses. plan. prepare. DO IT. The weather on February 3rd is going to be shitty.  Everyone at work, on the news, and on your phone is talking about the 6″ of snow  in the forecast.  Guaranteed that gentleman would start his drive early and be here on time.  Weight limits & price increases…they happen every year.  Be ready. Be prepared.
– READY. FIRE. AIM:
     Rick’s Cafe.  For those not aware, its a bar & restaurant on a cliff.  There are a few spots where guests can jump or dive off of the cliff….2 of which are uncomfortably high.  Those who slowly approached, toed the line, read the caution/warning sign, looked for the deepest water, checked the wind etc. NEVER jumped.  Those who just kicked off their sandals and handed their sunglasses to a friend and sent it, JUMPED.  Of all of us who jumped, no one wished they hadn’t.
     **Drexel analogy = ready, fire, aim.  #5secondrule.  Anybody who gave themselves time to think about what could go wrong came up with an excuse. 5,4,3,2,1 GO.
– OUT OF COMFORT ZONE?
     Snorkeling.  Samantha, my wife, drank a snorkel full of salt water 1 minute into our first trip.  Struggling, slightly panicked, uncomfortable and nervous, she was staring back at the boat immediately.  Shortest snorkeling trip ever?  Nah, she knew how much I was looking forward to it and how rewarding it could be so she adjusted her goggles and attitude. 45 minutes later we had seen lobster, puffer fish, eagle rays, an anchor, a canon, ballyhoo, yellowtail snapper, brain coral, barracuda and a shit ton of other stuff not native to Lake Winnebago. Kudos to her for grinding it out.  Yep, we went again 2 days later and it was one of her highlights from the trip.
     **Drexel analogy = growth, change, development.  Getting into uncomfortable spots will make you stronger/better/smarter.  Stick with it.  Grind it out.  Be patient.
– PERCEPTION:
     Our room at the resort was pretty underwhelming.  It was old, dated, needed a facelift/remodel etc. BUT, it was perfect. Huh? Yeah, everything else made it great.  The welcome, the staff, the weather, the beach, the water, the drinks all made a mediocre room look like the Ritz Carlton.  Total OPPOSITE of Nick & Emily Whitty’s Buffalo Wild Wing experience 3.5 years ago.  Their wings tasted the way they always do, but because service was shit, communication was shit, delay was long and they weren’t warned, drink glasses were empty = it seemed like the wings tasted like shit!
     **Drexel analogy = If we dot our I’s, cross our T’s, handle everything the way we should, we may be able to get away with 1 crooked stud in a bunk of lumber.  Strong relationships and WOW’d clients can make up for a bogey.  Our room was the crooked stud or delaminating door and it was beyond okay!  Put it this way, the rooms were not great, yet the resort has a 90% returning client rate.  Hmmf
–  BALANCE
     It rained every day in the afternoon.  Bummer right? Nope.  A blessing.  Less sunburn, a reason to sit on a balcony and have a beer and listen to the rain.  A change in scenery.  A reason to talk, to grab lunch with resort staff. A cool time to sit and laugh with strangers in a hot tub in an absolute down pour.
     I locked my phone in the safe in the hotel.  Refresh, recharge, disconnect, play, party, celebrate, and as the Jamaican’s said “no worries”.
     Did I think about work, yes.  Was it refreshing knowing that the lights would be on and that this big blue ship was pointed in the right direction while I was gone? Hell yes. That is cool!   A compliment to the team that runs it.  Kudos to you.  May of 2019.  3rd biggest sales month to date…not 3rd biggest May.  3rd biggest month…EVER.  Keep doing the small things well.  Block and tackle.  Snag the high hanging fruit first.  Hold your teammates accountable.  Be the best, and do it with a smile.  Lets roll!  This battleship is solid.  Its gas tank is full, it is well oiled, its getting stronger.  Did Nick and the team change a few tires over the years? Yes.  Where there slight jogs in the navigation to get around pot holes, yep.  That’s why it is as solid as it is.  No one wanted Nick to leave, but he deserves a BIG thank you and a congrats to him and his family.  Change.  Change won’t stop. Neither will growth or development.  The mission remains the same = Supply. Happiness.
Random stuff:
– Tips/Gratuities:
     The resort was all-inclusive with a no tipping policy.  I attempted to tip most of their team.  All accepted, but 2.  Those 2 had emails sent to the manager. No I didn’t tell him that all the others accepted tips, just that these 2 would not. Kudos to them.  ETHICS.
– Jamaican Millwork:
     The door on the bathroom was a louvered barn door.  It must have come from one of those trees that was 90% air.  Not a lot of privacy.  Glad this was a honeymoon, not a first date! HAHA!
– Middle of the food chain:
     I snorkeled with 2 types of fish = fish that you can eat, and fish that can eat you.  Head on a swivel!!
– 5 second rule
     I read half of the book on the plane en route to Jamaica.  Funny line that I thought of while snorkeling.  “Does a fish even know what water is?” ?????
– KFC
    Yes, Kentucky Fried Chicken. Very expensive and popular in Jamaica. Odd
– Uniformity
     From airport to resort we passed many groups of students walking from school.  They were all in uniforms.  Color coded per school & level in the education system.  Dress for success.  Rock the Drexel blue. Keep your trucks clean and make a great first impression when strolling into a jobsite or when a client pulls into the yard.
     Sidenote: These kids were walking.  Some of them miles one way.  They have access to buses.  They choose to walk, talk and hangout with their friends rather than hop on a bus.  Pretty cool
– Borders
     From the airport to resort we passed through several Parishes, I believe these are the Jamaican version of our counties or states.  Ryan Powers can correct me if I butchered this part.  Anyway, at each border we were stopped….by baby faced youngsters in full camouflage yielding AR-15’s.  What a welcome!  Usually when I drive from WI to the U.P. I just see a Pure Michigan sign!
– Winning Attitude
     The locals had nothing material.  They barely had roofs that didn’t leak yet they were extremely happy.  This may have been their faith, the weather or the ganja but I know it wasn’t money.  This was probably the biggest eye opener for most visitors.  If you take anything from this email, let it be their attitude.  Their service…with a smile, was impressive.
– “Island Time”
     They moved slowly.  Like they truly had no worries.  It could not have been more different than when we touched back down at the Charlotte airport where it was a stressful race for everyone.  I have no clue how they were able to find anyone fast enough for a bobsled team.
That is all that I have for now.  Sorry again for the novel.  Thanks for the support while I was gone and thanks for your patience as we fill the Millwork Specialist role.
Be you and be great today!

I’M NOT CRYING- YOU ARE CRYING!

SO GOOD I HAD TO SHARE!  MADE ME HAVE THIS LIQUID DISCHARGE FROM MY EYES!  SO WEIRD!  I WAS HAPPY, YET SAD.  CRAZY!

************

EMAIL I GOT THIS MORNIG!

Good morning Matt, Beth, and Joel.
I’m writing to call attention to customer service that my husband and I know is far above and beyond the “normal” way of doing things.
We are remodeling our 1960’s-era kitchen, and doing much of the work ourselves to keep costs as low as possible.  We hope to keep our budget right around $15,000.   From designers to contractors, we have had difficult getting anyone to work with us due to that low budget.   One contractor who visited our home left me in tears, not because he was unkind, but because he flatly stated that he wouldn’t be able to do anything for us.  His suggestion of a price to replace our floor was two-thirds of our entire budget for everything.  I finally decided to take on the whole kitchen design myself, and I have spent months in exhaustive research on every aspect of it.  Due to the very high rating they receive from contractors and DIYers, we are purchasing IKEA cabinets, and that also has been a “turn-off” for contractors/companies we’ve talked to.
My husband Wayne and I met Amber just by chance when we were at Drexel to return some Corian samples, and we are really glad she approached us that day.  She has been helpful and enthusiastic about our project right from the start.
I visited two other kitchen/bath showrooms (which will remain nameless) in the area, and through them I finally found just the right countertop material.  I asked Amber and the other two companies to give me a quote on the Hanstone, based on the drawings and measurements I provided to each of the three companies.
Company 1 was very dismissive of my various ideas and shut me down on each question I asked, when he spoke with me on the phone.  His bid came in at over $5,000, which didn’t surprise me.  He didn’t want to do our small job, which he made very obvious to me on the phone.  Therefore, he made his bid outrageously high.
Company 2 completely dropped the ball.  Over a week later, I had heard nothing from them.  When I called to see how things were going, they had not even started to look at the bid yet, and the assigned person was out of town for the next several days.  They were quite apologetic about what they called their mistake, but by this time, even without another bid, we were ready to go with Drexel, all because of Amber.
Here is what Amber did:
  1. Every question I had, she got an answer for me, whether she had to call Midwest Tops, or someone else.
  2. She sent us a bid for $2300-$2800 the same day we visited the Drexel showroom.
  3. When I suggested an idea for a second type of countertop surface in a certain area of the kitchen, she didn’t dismiss my idea with “no can do.”  She made two drawings of my idea and sent them to me, and also got information on the cost of an unfinished wood top.
  4. She has been timely and responsive at every turn.  And all of this BEFORE we even decided to go with Drexel.  She made us feel like we are worthy of her time and attention even though we’re not able to spend $60,000 on a new kitchen.  She has supported the creativity and attention I’ve been putting into my own kitchen design for many months.
We can’t say enough about how relieved and thankful we are to find a person/company willing to work with us side by side, since we can’t afford to hire all the work out.  Amber has made me cry in a good way.  I now believe we will be able to get our low-budget-but-dream-come-true-for-us kitchen!!  We can’t say enough about Amber’s friendly professionalism, her timely attention to our questions, and her efficient approach to everything she does.  What a stellar employee!!
With gratitude,
Lisa and Wayne

LEFT BRAIN MEET RIGHT BRAIN

TGI-TUESDAY!

It’s what we get to do, not have to do.

 

****

Working at Truss Systems I’ve worked with many “left side brained people” over the last 6 months:

GOOGLE TELLS ME:

“A person who is “left-brained” is often said to be more logical, analytical, and objective. A person who is “right-brained” is said to be more intuitive, thoughtful, and subjective. In psychology, the theory is based on the lateralization of brain function.”

So for a guy like me that is a:

HUGE GUT FEEL… “DRIVER”… A BIG RIGHT BRAIN GUY… A …READY….FIRE…AIM guy …working with left sided brain people can be frustrating….and I am sure it is for them to work with me as well- I am thankful they put up with me!  THANK YOU!

SO WHAT I LEARNED TO DO IS….

TELL THE WHYS.  PROVIDE DATA.  MATH.  REASONS.  STORIES OF HOW WE GOT HERE AND WHERE WE ARE GOING.  THE DO’S …AS WELL AS THE DON’TS…

THEY NEED TO SEE THE STEPS AND THE PATH.  (OMG, BLOW MY BRAIN UP… WHO CARES, WE WILL FIGURE IT OUT— MY RIGHT BRAIN TALKING!)  

LEFT BRAIN people want to know WHY we are doing this.  Often that is math driven, or logically driven, it has to make sense on all levels.  Which means there is an often a digestion period.  So as they digest the salad I tend to already be done with dessert and already have the dishes cleaned!

I learned from my failings that IF things are not black in white, to say things like USUALLY this or that, but not ALWAYS.  Or, we are doing this project DOWN THE ROAD, not now…and that vision isn’t clear yet.  And just say that story hasn’t been written.  Right brainers can dream with no sequence of WHY or How, they just see the future, they don’t see the path, left brainers (thank God) want to see the path FIRST before we get to our destination.

That I think has really helped our relationships, just explaining the whys in a logical sequence.

You see, Drexel needs BOTH OF US.

I’m an emotional, passionate, probably intimidating dude.  I don’t like the intimidating part, BUT I GET IT.  Please have the courage to talk to me…and harshly if you need to!  I am human too with a big soft underbelly!

I will try to tell you the WHYS.  If not ask my the WHYS, that will trigger me to explain further (after a deep breath and a swig of coffee)… It’s not a strength of mine, I prefer to lead with fire, emotion, and a gut feel based on my logic and will sell you on my thinking …and then I hope we IMMEDIATELY charge to battle and figure it out together filled with adrenaline based on the unknowns.  EXCITING!

I do realize left sided people are waiting for me when I charge to BLOW UP since it doesn’t make logical sense to them.  They don’t see the hours and hours I worked on a decision I gave them in 20 seconds.  They think I am winging it, because I haven’t told them WHY…. So I have to explain the WHY.

HOPE YOU CAN USE THIS TO BUILD RELATIONSHIPS WITH PEOPLE DIFFERENT THAN YOU!

I hope that made sense, and “clicked” with 1, 2, or even 3 people!

#TEAM

#TOGETHER

#FACIL

–> JOEL

 

NOW

2019

TGI— the new year!

Fun fact:  2040 is closer than 1990.  Woah… that brings things in perspective.  If you are still living in 1990 or 1995 or 2000 I think it is time to grow and change!

Team last year I had a one word goal of LISTEN.  The year before was PATIENCE.

This year I chose FACIL.  It means easy in Spanish.  As in, get going, get it done, don’t think hard, think EASY.  Easy sounds too cheesy, too cliche, almost mocking any insurmountable task or mountain.  FACIL, SOUNDS doable!  Which all things are thru communication, hard work, team, and the power of the Spirit in you!

TEAM DO NOT DELAY.  DO NOT LIVE IN FEAR.  EMBRACE AND LOOK FOR CHANGE.  AND GET TO IT.

YOU WON’T KNOW UNLESS YOU FRIGGIN GO FOR IT!

AND WHEN IS THE BEST TIME? NOW!

Below is Martin Luther King Jr. quote on the power of NOW.

FACIL.

 

peace and grace,

Joel

I HOPE SOMEONE DOES SOMETHING ABOUT SOMETHING

TGI-TUESDAY!

TEAM,

Think Small!  The “bigger” we get the smaller we MUST THINK!

Any Incredible culture must grow and lead FROM WITHIN!

How “WE ARE CRIPPLED & DAMAGED”  when…

  1.  We say or think “someone should do something about this.”  YOU own this company.  YOU make culture.  YOU own OTIF.
  2. We say or think “I am so thankful THEY finally FIXED it.”  Shame on you.  The They’s can’t do it all.  YOU have to do it.
  3. Example:  Culture club mentioned someone said we should get popsicles for the operations.  Shame on that person.  DO IT YOURSELF.  It’s 15 bucks to load the freezer.  Why wait for your store leader or culture club.  JUST DO IT.
  4. Example:  Joel we really need a leader to step up and fix this.  Seriously YOU are the leader.  YOU know the problem, YOU FIX IT.  Develop a small team that knows the problem and OWN IT.

YOU own your day.  YOU own OTIF.  You know the problem.  YOU fix it…. We empower YOU to take DREXEL TO THE NEXT LEVEL.

 

I KNOW YOU WILL.

 

LET’S DO THIS.  TOGETHER.  AND TOGETHER MEANS EACH OF US DOING OUR JOB AWESOMELY AND ADJUSTING AND FIXING WITHOUT WAITING FOR “SOMEONE TO DO SOMETHING.”