TGI— the new year!
Fun fact: 2040 is closer than 1990. Woah… that brings things in perspective. If you are still living in 1990 or 1995 or 2000 I think it is time to grow and change!
Team last year I had a one word goal of LISTEN. The year before was PATIENCE.
This year I chose FACIL. It means easy in Spanish. As in, get going, get it done, don’t think hard, think EASY. Easy sounds too cheesy, too cliche, almost mocking any insurmountable task or mountain. FACIL, SOUNDS doable! Which all things are thru communication, hard work, team, and the power of the Spirit in you!
TEAM DO NOT DELAY. DO NOT LIVE IN FEAR. EMBRACE AND LOOK FOR CHANGE. AND GET TO IT.
YOU WON’T KNOW UNLESS YOU FRIGGIN GO FOR IT!
AND WHEN IS THE BEST TIME? NOW!
Below is Martin Luther King Jr. quote on the power of NOW.
peace and grace,
MY FAVORITE POEM. AWESOME.
Think Small! The “bigger” we get the smaller we MUST THINK!
Any Incredible culture must grow and lead FROM WITHIN!
How “WE ARE CRIPPLED & DAMAGED” when…
- We say or think “someone should do something about this.” YOU own this company. YOU make culture. YOU own OTIF.
- We say or think “I am so thankful THEY finally FIXED it.” Shame on you. The They’s can’t do it all. YOU have to do it.
- Example: Culture club mentioned someone said we should get popsicles for the operations. Shame on that person. DO IT YOURSELF. It’s 15 bucks to load the freezer. Why wait for your store leader or culture club. JUST DO IT.
- Example: Joel we really need a leader to step up and fix this. Seriously YOU are the leader. YOU know the problem, YOU FIX IT. Develop a small team that knows the problem and OWN IT.
YOU own your day. YOU own OTIF. You know the problem. YOU fix it…. We empower YOU to take DREXEL TO THE NEXT LEVEL.
I KNOW YOU WILL.
LET’S DO THIS. TOGETHER. AND TOGETHER MEANS EACH OF US DOING OUR JOB AWESOMELY AND ADJUSTING AND FIXING WITHOUT WAITING FOR “SOMEONE TO DO SOMETHING.”
PROJECT X LAUNCH
AND START OF PAULS.
CLICK HERE FOR COUNTDOWN.
A few things:
THANK YOU TO THE CAMPBELLSPORT FINANCE TEAM. VOLUNTEERED TO GRIND ON SATURDAY TO MAKE SURE OUR BILLS WENT OUT SATURDAY MORNING. AND SMILES ON THEIR FACES. THAT IS TEAM BLUE ALL THE WAY!
SETTING A GREAT EXAMPLE FOR ALL OF US!
We talk about standards. And I’ve been talking about O.T.I.F and it’s gonna be a great year IF we do OUR JOBS.
Here’s one thing in a MICROSCOPE to work on this week.
Report Orders verbally back to the person to guarantee success.
Did you ever order something at a restaurant and not get it. Confusion, frustration and even if you get it for FREE you are disappointed right? Well, I heard you wrong… is usually the excuse.
So REPEAT the order BACK.
So let me get this right: 2 of these, 1 of these, and call you back on “x”….right?
ALWAYS REPEAT THE REQUEST!
Also this post from a few years ago is awesome if you have a few minutes:
Lastly…all of our competition designs things, all of them do estimates, most of them do free delivery, all of them have showrooms, all of them have “great customer service”, all of them stand behind their product, all of them do free estimates… etc etc
BUT WHAT STANDARDS DO THEY LIVE BY!
STRIVE FOR PERFECTION!
Two remarkable men, Ken Wilbanks & Keith Batenhorst told me to watch and listen to these:
So I will. And I think you should too. They think it will change your world. i believe them.
Found on facebook this weekend, by a loving team member of ours.
Wow. I wanted to share. Thanks Drexel. You are changing the world!
What you do is important. Never forget that.