I HOPE SOMEONE DOES SOMETHING ABOUT SOMETHING

TGI-TUESDAY!

TEAM,

Think Small!  The “bigger” we get the smaller we MUST THINK!

Any Incredible culture must grow and lead FROM WITHIN!

How “WE ARE CRIPPLED & DAMAGED”  when…

  1.  We say or think “someone should do something about this.”  YOU own this company.  YOU make culture.  YOU own OTIF.
  2. We say or think “I am so thankful THEY finally FIXED it.”  Shame on you.  The They’s can’t do it all.  YOU have to do it.
  3. Example:  Culture club mentioned someone said we should get popsicles for the operations.  Shame on that person.  DO IT YOURSELF.  It’s 15 bucks to load the freezer.  Why wait for your store leader or culture club.  JUST DO IT.
  4. Example:  Joel we really need a leader to step up and fix this.  Seriously YOU are the leader.  YOU know the problem, YOU FIX IT.  Develop a small team that knows the problem and OWN IT.

YOU own your day.  YOU own OTIF.  You know the problem.  YOU fix it…. We empower YOU to take DREXEL TO THE NEXT LEVEL.

 

I KNOW YOU WILL.

 

LET’S DO THIS.  TOGETHER.  AND TOGETHER MEANS EACH OF US DOING OUR JOB AWESOMELY AND ADJUSTING AND FIXING WITHOUT WAITING FOR “SOMEONE TO DO SOMETHING.”

TGI-TUESDAY LIVE FOR TODAY!

Team,

A few things:

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THANK YOU TO THE CAMPBELLSPORT FINANCE TEAM.  VOLUNTEERED TO GRIND ON SATURDAY TO MAKE SURE OUR BILLS WENT OUT SATURDAY MORNING.  AND SMILES ON THEIR FACES.  THAT IS TEAM BLUE ALL THE WAY!

SETTING A GREAT EXAMPLE FOR ALL OF US!

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We talk about standards.  And I’ve been talking about O.T.I.F and it’s gonna be a great year IF we do OUR JOBS.

Here’s one thing in a MICROSCOPE to work on this week.

Report Orders verbally back to the person to guarantee success.

Did you ever order something at a restaurant and not get it.  Confusion, frustration and even if you get it for FREE you are disappointed right?  Well, I heard you wrong… is usually the excuse.

So REPEAT the order BACK.

So let me get this right:  2 of these, 1 of these, and call you back on “x”….right?

ALWAYS REPEAT THE REQUEST!

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Also this post from a few years ago is awesome if you have a few minutes:

https://joelfleischman.com/2013/12/17/how-to-help-a-very-tough-customer/

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Lastly…all of our competition designs things, all of them do estimates, most of them do free delivery, all of them have showrooms, all of them have “great customer service”, all of them stand behind their product, all of them do free estimates… etc etc

BUT WHAT STANDARDS DO THEY LIVE BY!

STRIVE FOR PERFECTION!

I HAVE THE GIFT TO GAB. SHUT UP ALREADY…

TGIM!

Team, God gave me a great gift.  At times I can be witty, funny, and I can speak well in front of large crowds!  Motivating even, so I am told.  I love to hear myself talk.  All that random knowledge I read about I get to share with people.  It’s awesome!

STUPID ME.

IN THE SILENCE IS ALL THE VALUE IN THE WORLD!  SHUT UP!

PLEASE READ THE BELOW…

http://blog.franciscanmedia.org/mother-teresa-on-the-power-of-silence

My favorite quote from this…:

“….When you look at people, they must be able to see God in your eyes. The fullness of the heart is expressed in our eyes, in our touch, in what we write, in what we say, the way we walk, the way we receive, the way we need ..”

I am quieter now than in my 20s (don’t laugh it’s true) and quieter now than in my 30s… and hopefully as my wisdom grows, my silence will too.  It will have to be intentional, and I may never be as good at silence as many of you already are… but I will try!

Peace and Grace,

Joel