HOW WE RUN THIS SHIP

PTGIM!

From @bobgoff via twitter.

 

Team, I can’t think of a better way of how we try to run our company, Drexel.

“Eyes on the horizon,

feet where you are,

navigating what’s in between

with courage, hope, authenticity,

and Jesus.”

 

What does that mean to us?

Eyes on the Horizon.

We have a vision, we are going places.  We are changing everything we do … always!  In the knowledge that we must always get better.

Feet where you are.

Be present.  Make someone’s day TODAY.  Be in the moment.  Do the incredibly routine incredibly well!

Navigating what’s in between with courage, hope, authenticity, and Jesus.

We do that with courage (faith in each other and the plan), hope (optimism!) authenticity (be yourself!) and Jesus… yes God has a plan and loves you, even at work!

 

FACIL,

JOEL

RANDOM THOUGHTS #17

CUSTOMER SERVICE ISN’T ONE DEPARTMENT IT’S THE ENTIRE COMPANY’S RESPONSIBILITY!

wow… how easy we can forget that as we grow… but it’s SO ABSOLUTELY TRUE.

How can you delight and wow a customer today?  What can you put a little extra “you” glitter on?

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Never strive for good.  Just strive for better.

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Ask good questions to get good answers.  Before you ask the question, pause, think and ask the right question.  Ask a follow up one if necessary.  It’s ok… take your time.

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Think bigger.  Dream.  DREAM.  What do  you want here?  Less stress?  More money?  More responsibility?  A different role?  THEN DREAM IT!

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“THE RUNG OF A LADDER WAS NEVER MET TO REST UPON, BUT ONLY TO HOLD A MAN’S FOOT LONG ENOUGH TO ENABLE HIM TO PUT THE OTHER SOMEWHAT HIGHER.” — THOMAS HENRY HUXLEY

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If you think the world is a disaster.  I believe you.  If you think it is a paradise.  I believe you.  Your brain tells the story…

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The more time you can spend with nature, the more your faith will grow.  For me, it’s really that simple.

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Even if you live to 150 year olds, that isn’t very long.  I’d get to living RIGHT NOW.

***

BALANCE TO ME IS JUST PLAIN INTENSITY, AUTHENTIC, AND FOCUSED.  Don’t think about work at home and vice versa.  But when you are at either THAN GET TO IT.  You will never wish you were on social media more…

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4 F’S.  FRIENDS.  FAITH.  FAMILY. FITNESS.

Explore each a bit.

Friends.  You need them.  They make you laugh, inspire you, and hold you accountable.  I suck at this right now… my friends know it and I know it… but to me, it is the least of the 4.  I hope they know it too, and then builds our friendship not diminishes it.

Faith.  Center it.  Own it.

Family.  They are yours… spend time with them.

Fitness.  Both physical and mental.  If you are not fit… you will eventually not be good at any of the other 3!

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Winter succumbs to Spring, Spring shows us hope is eternal and gives signs of better days!

Spring is not as good as fall.

Fall is fantastically too short.  Summer.. oh precious summer… you have my admiration!

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Personally, I have to keep reinventing myself as we grow.  I can’t do what I even did 12 months ago.  Do you realize I haven’t been in Brookfield location THIS YEAR?  They are rocking it, wings are spread and they are GOING PLACES (literally to New Berlin.)  I miss them greatly.  I truly do.. each of them and smile just thinking of all the days I spent there and all the good lunches.  Lots of tears there too!

I have to re-double my effort on offsite construction.  We are not there yet, not close.  Our PAULS project is still too far on the horizon.

This week though we are bringing in Ben Hershey with what he knows on robotics and future planning of our growth.  Looking for traction.

Once you find traction… it’s GO TIME.

Still way too clunky for my liking!

I don’t mind helping out in other areas and I do that a lot don’t worry!  But I have to focus on what is the #1 thing…and right now..that’s it.

 

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I think sports is essential.  Without it… life is just not as good. Same for music concerts.  Without it… the world is a little worse.  I truly believe that.

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Masks or no masks?  Sometimes I feel they are essential because people tell me they are.  Sometimes I think what a joke, people are trying to control me and our society.  I have no idea which one is right.  Maybe both.  Both is probably the right answer.

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This is pretty darn good.

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If you believe in the afterlife… it’s ok… your story isn’t written yet here on earth.  Think about that.. .it is just the start really … so don’t worry about failing!  Don’t worry about failing!  fail away!  make a difference!

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My marble jar is getting smaller.  What do I mean?

READ HERE:

https://joelfleischman.com/2015/12/

RANDOM THOUGHTS #16

TGIM!

RANDOM THOUGHTS.

I read a bit over the weekend… here is what I think I learned…

Happiness is like wine in a glass.  You must first be self happy.  You yourself can’t continually beat yourself up, you must be of sound mind and good spirits.  Then your happiness chalice will overflow and you will radiate happiness.  It’s a Jesus thing too… “Love one another.”

***

Divide and conquer.  We are growing friends!  Over 20% this year in almost all departments!  That means we must divide to CONQUER!  Our leadership team is taking on several new roles both in systems and supplies.  Of course as we finalize details, YOU will be the first to KNOW!

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People.  It’s all about PEOPLE.  Period.  It’s not a front door issue, it’s a people issue.  It’s not about board feet it’s a people issue.  It’s not about a transition strip that is back-ordered, it’s about people.  PEOPLE WIN THE WAR on HAPPINESS.  Over our last several SHUS we have hired EXCELLENT CULTURAL PEOPLE.  Now it is on US to train and develop them to make them ROCKSTARS!

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I’ve said it before and I’ll say it again, we are trying to take our competition OUT OF BUSINESS.  Wow, Joel that is brutal.  No…not really.  I just feel if we can UNIQUELY help people better, that is just a simple cause and effect.

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We are close to working out our systems GROWTH model… What does that mean?  Robotics.  More facilities.  More upgrades.  Stay tuned. 90 DAYS WE WILL HAVE IT IN WRITING.  FYI, consultants tell us we have 15% market share of all trusses built in Wisconsin.  Our new facilities will bump that to 35%!!!!!!!!!!!!!!!!!!!!!

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New Berlin.  We keep putting the pieces of the puzzle together.  Hope to put a shovel in the ground this fall.  Transfer Brookfield team Spring 2021… if things go as planned.  This week?  We are working on SOLAR.  Price, etc.  Reminder, solar is at our Amherst facility.

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4th of July.  It’s been nice having off Saturday mornings.  I hope you are changing the world with family time, etc on your Saturday morning off!

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100 deliveries a day in Campbellsport.  Each person from the person answering the phone… to the person unloading the cabinets must work in perfect harmony.  When it works and it does over 93% of the time!!!  It is really a work of art.   The standards that team sets is amazing.

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Thank you all for your hard work.  This is GENERALLY the CRAZIEST WEEK OF THE YEAR in many departments.. ENJOY THE SHIT OUT OF IT.  AND MAKE IT FUN!

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too blessed too be stressed!

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AMOR FATI

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GO

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JOEL

LEVELS OF COMMUNICATION AND CONNECTION

THE PYRAMID AND TIMING OF COMMUNICATION

LOWEST LEVEL.  Talking about someone but not TO someone.  Gossip, rumors, assumptions.  Response Time:  Can’t respond, it didn’t happen.

LEVEL 2.  Text.  Short.  Abbreviated.  Emotionless.  Full of holes.  Response Time: 2 hours or less.

LEVEL 3.  E-mail longer.  Nicer.  A bit more formal… Short.  Abbreviated.  Emotionless. Response Time: end of the business day.

LEVEL 4.  Phone call.  You can hear and feel the emotions.  You can chat, connect small talk.  But you can’t see a person’s reactions.  Response Time: voicemail.. end of the business day.

LEVEL 5.  Hangout/Zoom  97% there!  You can see reaction, you can guage it all.  This is how humans were MADE to interact.  It’s how we do things!   Response Time:  Be early, stay late.  Be present!

LEVEL 6.  Nothing replaces a hug or handshake and face to face time.  Response Time: Put your damn phone away.

LEVEL 7.  Break bread.  Nothing like taking the time to eat with a person.

LEVEL 8.  Do what they love to do.  See someone doing what they love to do is … priceless…

 

IF YOU ARE STRESSED I BET YOU ARE LIVING IN A LEVEL 1, 2, OR 3 WORLD!

TGIM- LIFE LESSON

TGIM:

PLEASE TAKE ONE MINUTE

FOR CATFISH COOLEY TO CHANGE YOUR PERSPECTIVE.

THIS WEEK BE KIND.  MEND FENCES, LOOK AT THINGS FROM OTHER PEOPLE’S PERSPECTIVE.

AND IF YOU GET OVERWHELMED AT WORK, REMEMBER THAT’S A GOOD PROBLEM TO HAVE A LOT OF PEOPLE WISHED THEY HAD!

 

AND I DREAM OF BEING ABLE TO GROWL/SNORT LIKE CATFISH!

WHY DO WE “ONLY” WORK 40 HOURS A WEEK

TGIM!

Last night I sat down with my two boys and watched a hunting show on youtube.  Nothing too groundbreaking there, we have done that before.  This time I cued up my friend and co-worker Trey Arentz.   Trey started here in operations and has transitioned into an inside specialist at Kiel.   He’s an authentic guy and lives with passion, I knew that the second I met him.  Trey casually mentioned this video to me, and I thought I should watch it.

Trey loves hunting and the outdoors; it truly is magical to see him talking about the outdoors.  When you watch the video you will see that.  It’s one of the reasons God made Trey.

Trey had been working 45-48 hours a week until the new start of our 40 hour work weeks.

That is between 250 and 400 hours a year difference.

Potentially 4000 hours in the next decade. I am guessing for Trey a lot of that will be outdoors.

That is why we are doing this, so Trey can do that more!

It’s not about making more money (or less which is a possibility but I don’t believe it), it’s about the Trey’s of the world. It’s about you.  Thank you Trey.

Thank you for being one of the amazing 550 people that work here!

Here is his short film.  Probably consumed best not at work.  (Obviously.)  I highly recommend it for anyone that loves life, family, or the outdoors in general.

 

 

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How do we get there?  DISCIPLINE = FREEDOM.  The more disciplined in our tasks and our jobs at work, THE MORE EFFECTIVE, the quicker WE will get there.  It’s why Justin Spuda, our player personnel director, loves Jokko Willink, who wrote a whole book about it.   Project G, forces us to be disciplined but will create FREEDOM!   And on, and on.

Do not use “I can’t get anything done because we are forced to work 40.”

It’s a bullshit excuse and I personally won’t tolerate such nonsense. 

That doesn’t mean there won’t be challenges, but there were plenty of challenges working 60 hours a week too…

For systems, this is a work in progress at Little Chute and of course all new to Amherst.  We will get there as we “level the load.”  In manufacturing a bit of overtime every once in a while may be needed to put 5lbs of stuff in a 1lb container, but we will work on it!

 

For me?

I’m not sure there is anyone at Drexel that enjoys working more than myself.   It’s all I have ever done.  And truth be told, it’s darn near the only thing I am particularly good at.   I have never broken 45 in golf.    I have never shot a trophy buck, never caught my limit of fish, my garden is a work in progress, I am not a craftsman, like many of you.  I only like vehicles because it takes me from a to z.  I could go on.  I guess we all have our weaknesses and strengths.  Mine just happens to be work.  It brings me great joy to see an idea come to life and employ people and ultimately beat the competition as it generates income too.  It’s fantastic helping a customer uniquely and know that my touch, even in a small way, made that project or their building business better because we were a part of it.  So working less for me is almost ironic, the thing I do the most I am trying to do less.  BUT I WILL TRY TO LEAD BY EXAMPLE.

This does not mean there won’t be long days, and work to do.  Last week I worked back to back 14 hour days if you count drive time.  I loved it.  But at one point later in the week, I took an extended lunch to drop off some stuff to the restore shop to put some items to good use that were in my garage.  BABY STEPS!

 

GO!

Joel

35 YEARS

TGIM!

35 years ago on April 1, 1985, my father and mother started Campbellsport Building Supply Center Inc.

I remember my dad including us kids in the conversation when he was working on the original logo.

Happy Anniversary Drexel.

I’ve made a lot of memories at work.  A lot of good ones.

You know the problems we had at work, kept us up many nights.   Oh, and we had problems.

My mom and dad, too I am sure.  35 years later, those problems sure seem minor.   The good memories are much stronger.

This too shall pass.  No worries.

 

 

LIVE FOR LEGACY – BY RICK DAVIS

This came in a e-mail newsletter.

I share with permission.  Thank you Mr. Davis.

Joel:
Please forgive my indulgence to share a very deep lesson I learned this past year. It’s not a new lesson for me, but a powerful reminder of one I try to keep in focus throughout my life. I will die. You will too. The question is how we will die and how we will be remembered.
This year, I had the privilege of attending two memorial services. Yes, the “privilege.” Two amazing people in my life passed away after prolonged bouts with cancer.
I won’t share the details of their lives because I lack the ability to succinctly convey the impact Deb Cole and Cal Brown had on hundreds of people directly and thousands indirectly. At both services, however, lives were revealed that showed two people who courageously walked into the darkness with dignity. That darkness is of course death.
The last time I saw Deb, an artist, teacher, traveler, and consummate optimist,  she was smiling and laughing as though she had not a care in the world despite knowing her days were numbered. Cal, a world renowned expert on rheumatoid arthritis, avid cyclist, boater and incurable optimist, displayed equal dignity in the face of death.
I remember asking Cal, during the last cycling excursion I would ever enjoy with him, what the prognosis was for his cancer. He flatly replied, “Oh there is no prognosis.  I’m just trying to manage it the best I can.” It was then that I realized for the first time he was dying. It wasn’t news broken to me by others in a moment of hushed, fear-based gossip. It wasn’t a sobbing admission expressed in fear.  It was a matter-of-fact comment from a man staring down death and calmly stating the inevitable.
At his funeral, Cal’s brother remembered the moment they received the pivotal diagnosis of likely death. He told Cal, “We’re going to battle this thing.”
Cal replied, “I’m not going to battle cancer. I’m going to interpret it.” He planned to “interpret” cancer. And he did. He understood it’s toll. He watched how people responded to him. As a doctor, he retained his clinical curiosity about the heinous infiltration to his body. He interpreted cancer just as we should interpret life.
Again…it would be impossible for me to express the dramatic impact these two people had on the lives of so many. The real lesson at both services, the two most magnificent memorials I have ever witnessed, is that our power is not in what we do or get for ourselves. It is the contributions we make to others.
So 2019 has been a tough year for many. Violence is high and we have become inured to mass shootings such that they barely make front page news. Suicide rates are up 33% in the last ten years according to the American Psychological Association. There is a lot more bad news to share…but what’s the point.
If you’re tense and nervous and you can’t relax, (yes! quoting from David Byrne of the Talking Heads!) you’re not alone. There is fortunately something you can do about it. Build your legacy.
I admit I couldn’t help at moments during the memorial services wonder what people would say about me when I die. (And please do NOT respond to tell me…please. It is NOT the purpose of this e-mail. The e-mail is my gift to YOU.) I wondered if I was alone so I asked others at these services and every one admitted that they had felt the same thought creeping in. In fact, nearly every one said they felt humbled.
Let’s be clear. Nobody felt humbled because these people had amassed wealth. Wealth addiction and the admiration of wealthy people has become a fascination worldwide bordering on pathological. Let it go.
They all felt humbled because you could literally feel the presence of Deb and Cal at their own services. Their spirits live on. The attendees felt humbled because they wondered if such magnificent memorials could or would be held in their honor. They felt humbled because they faced the truth of the inevitable. Eventually a life we lead gives way to a legacy left behind.
Legacy is a funny thing. We will all be remembered for something, but too often fail to consider our legacy until it is too late. For the wealthy, they create legacies by buying hospital wings, university buildings, and endowments. The rest of us have to go a different, humbler route and one I would argue is equally honorable…if not more.
My friends were remembered partially for the dignity of their deaths, but more by the humble contributions of their existence. I think that they died with calm dignity because they knew what they had accomplished.  I wish the same for you. You will die too. It’s a truth worth considering so you can strive to be remembered as you wish. It is your legacy.
Christmas, even though I was raised as a Jewish boy, has always held a special place in my heart. I remember watching alone an old version of Dickens’ A Christmas Carol (the 1938 version with Reginald Owen and the only one I think worth watching) and crying so happily when he resolved his past to embark on a new and better future. To me, it is what this time of year is all about.
It’s cliche’ to say it is not about trees and lights and gifts, but yet we spend billions every year to ensure the symbolic trappings of the holiday are emblazoned throughout the landscape. But is this really the spirit of Christmas? Toys? Shopping? Food comas?  Of course not.
We know Christmas is about something deeper, but struggle to tap into the love and unselfish giving that is truly Christmas. Not just once per year. But all year. All life. But how do we remind ourselves of that?
Remember life is not permanent. Live knowing death awaits. As we prepare for another year and a new beginning, my wish is for you to live to build a legacy that endures long after your body does.
It is a beautiful world.  Live to give. Live to build a legacy that people will envy and, more importantly, seek to emulate.
Merry Christmas. God bless us all. Everyone…especially tiny Tim.
All content in this email is the copyright of Building Leaders unless otherwise noted.
Rick Davis, CDT CSP
Office: 773-769-4409
Cell: 773-255-5539

 

TUNE OUT DISTRACTIONS

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If you are “busy” tune out distractions.

If you believe you have already done that take 10 minutes, 10, and write down shit you absolutely no longer have to do.  What can you simply eliminate.  You can’t just add, add, add… you must eliminate.  10 MINUTES, AND PUSH YOURSELF.  IF YOU ARE OVERWHELMED…. Human nature wants to help and do MORE, instead be more IMPACTFUL and DO LESS.

 

SIMPLE MESSAGE.  TOUGH TO DO.

 

FACIL,

JOEL