TOP WORKPLACE- SERVE, LOVE, CARE

TGIM! 

And what a Thank God It’s Monday it is!

This is what I GET TO DO, not HAVE TO DO!  Thank you.

Friday, former Culture Club leader Jon Lehman and Happy People Department leader Caitlin Stoll and I went to the Top Workplace Award Breakfast for the fifth  year in a row!

This year was special, we were awarded the “Direction Award” that was given to us based on our standout score in this specific part of the survey.   We took #1 from 2,198 companies that were invited to take the survey in Wisconsin.

We ranked #1 when asked:

“I believe the company is going in the right direction.”

topworkplace

Overall we ranked #6 for mid-size companies.  While being in the top 10 the last three years is very impressive- we simply are not satisfied until we are #1 year after year after year.  We aren’t there yet!  One thing we are going to do is have focus groups at each location to review the survey and make action plans to GET BETTER; TO BECOME A BETTER PLACE TO WORK.  Store leaders will attend… but have no ability to talk!  It’s about YOU!  Please consider being on these groups; Caitlin and Chelsea will be focusing on this in the coming months.

Interesting tidbits from our breakfast:

Senator Ron Johnson spoke and was incredible motivating.  He talked about the “let’s roll” team from United 93 and how they are American heroes.  He also mentioned how we will make America great again.  I wonder where he got that line from… hello Mr. Trump!

Also Kwik Trip, a gas station, definitely not known for it’s glorious career choices won AGAIN as the large company topworkplace.  They gave the keynote presentation and definitely we can use some things they are doing to MAKE A DIFFERENCE!  Personally, I don’t shop at Kwik Trip for their bananas or coffee, I shop there because their people are happy.  Sound familiar? 

*******

From over 69,000 surveys completed…they were able to to accumulate some great information:

They asked and over 69,000 people responded.

WHAT DO WORKERS CARE ABOUT THE MOST:

#1.   I believe this company is going in the right direction. (OH MY GOODNESS, WE WON THIS AWARD PEOPLE!)

#2.  I have confidence in the leader of this company.  (I am trying to get better to lead you every day!)

#3.   This company operates on strong values and ethics.  (I’d like to think we are very strong at this, however, there is always room for improvement.)

WHAT DO WORKERS CARE ABOUT THE LEAST:

#1.  My benefits package is good compared with others in the industry.

#2.  My pay is fair for the work I do.

My friends, this is amazing isn’t iT?.  This isn’t a book, this isn’t what Joel believes, this is the FACTS.  Perks are LOW on people’s list (yes still important but it ranks the lowest) and serving (1), loving (2), and caring (3) are the MOST IMPORTANT.   Culture club and team, we know what’s important now!

LOVE IT!

 

CONGRATULATIONS TO ALL OF YOU.

TWP

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

WHEN THE LIGHTS ARE OFF

TGIM!

The quality of a team member’s character is what they do when no one is watching.

Over the weekend this person took the time to go to our website and write the following…

At first I wanted to reward this person and really hunt them out.  Instead I’d like to think of it sort of like the unknown soldier.  I’d like to think this could of been ANY OF US… just the Drexel way.

Each time we supply happiness we make a difference in the world.  When we do it with our “blues on” we do it together.

***************************

From: Carleen Widder <wXXXX@gmail.com>
Date: April 15, 2016 at 3:36:05 PM CDT
To: Service@DrexelTeam.com
Subject: Quality staff

Hello,

Yesterday I stopped to my cottage at Crystal Lake to pick something up that was needed for the weekend.
The entrance to the private road was blocked by one of your trucks due to low clearance and a narrow pathway.  You have a young man working for you that immediately asked if me if he should move the truck off to the side to allow me to access the road.  I was only there for a short time, so it was no problem for me to walk the short distance to the cottage but I might ask his help if my item was too heavy for me to carry. He stated that that wouldn’t be a problem.
In fact, as he saw me carrying the item later he asked if he could help carry or even open my trunk for me.

I write this quick note to tell you how impressed I was with the quality manners of that young man.  “Yes ma’am” and “thank you ma’am”.  Wow!

Just wanted to let you know what a wonderful representative he is of your company! What a great impression he has made.

I do not know this young man’s name, but it is a great lesson for all employees.
If you know who I am talking about, please let him know what a great job he is doing!

Have a great weekend!

Sincerely,
Carleen Widder

 

*********************

At first I wanted to reward this team member and really hunt them out; what a fantastic gesture!  Instead I’d like to think of it sort of like the unknown soldier.  I’d like to think this could of been ANY OF US… just the Drexel way.   It’s just who we are!

Each time we supply happiness we make a difference in the world.  When we do it with our “blues on” we do it together.  It’s our mission and our purpose.

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

RANDOM TGIM

TGIM!

Some random things to share this week.

****************

Thought for the Week: Success favors the bold. Similarity, commonality, generality, replicas, regularity and normalcy don’t.  –
Alan Stein

****************

If you are working today.  If you are reading this….most likely you are extremely lucky and blessed.  You are not bedridden.  You are at work.  You can swallow on your own.  You can walk.  You can breathe on your own.  You are not grieving at someone’s bedside.  You have enough money to eat tonight.  You are not planning a funeral.

Millions of people on the planet RIGHT NOW…  CAN NOT DO WHAT YOU CAN TODAY.  YOU ARE BLESSED.

Mondays are a reminder of things YOU GET TO DO, not HAVE TO DO.

Thank your customers EVERY TIME.  Every minute, every chance you get…without them… you don’t work here.

If you count your blessings, your stress will go down.  YOU CAN’T BE BLESSED AND STRESSED.

*****************

Are you an expert in filling out forms, wearing your sealtbelt on the forklift, doubling checking your work and acknowledgements, are you the best at doing it right the first time… every time?  If you ARE NOT, you can probably get away with it now…but in 30 days we will be about 42% busier (see my last post)…and then you won’t have time to fix all your mistakes…

And then a shit storm will brew as you can’t control the chaos… because you are not organized.  You don’t have time to change your disorganized ways…?  Fine…but be warned… a shit storm is coming to you…and you will have created it.


p.s.  I can’t work out right now, I still have an injured back, it sometimes hurt, sometimes it’s just annoying.  But I CAN walk my dog.  I CAN enjoy the morning before the sun comes out.   I CAN READ more than usual.   I CAN.  I CAN. I CAN.

p.s.s.  A few of our team members are dealing with personal and family issues RIGHT NOW.  PRAY FOR THEM.  THEY NEED YOUR SUPPORT!

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

 

 

 

FRUIT STAND OPEN

TGI- APRIL 1!

Team,

Our FRUIT STAND OPENS TODAY!

 

What does that mean?

We often forget we are a seasonal company, much like a fruit stand.

When a fruit stand opens, that farmer has one concern, selling the product they have for that season!  All of their hard work in the off season, the weeding, fertilizing, planting and picking is now over.  It’s time to sell what you got!  If you don’t focus on that your farm will close.

It’s NOT the time to say, boy we should be out fertilizing, cutting hedges, looking at new kinds of crops or fixing the tractor.  The farmer realizes what is the most important is selling the crops.

Joel… but there is never a good time to “plant and fix the tractor… we should just keeping working on projects year round, I mean we are busy selling in winter too.”

Actually the numbers back me up here.

If we look at our “off season months, Nov, Dec, Jan, Feb, March, April vs. our OPEN STAND season May, June, July, August, September, October… the difference on average for these months since 2012

is

42%

Team, we must start wrapping up projects or putting them on hold until November 2016.  The produce stand opens today!  I will be working with many coaches and helping them wrap up or put a pause on their projects.  I call it “killing dreams” as many projects are going to be great once executed, but often it takes timing, reflection and manpower to make it happen.  And that can’t happen when we are out selling our produce!

No worries, we got SO MUCH accomplished planting and grooming our fields this off season, we have the best produce we have ever had to sell!  Fresh, Ripe, and Tasty!

*** Sidenote: Speaking of numbers, In the last 4 years Drexel has grown 83%.  Talk about change, growth, and development.  What a testimony to you and your team!  We expect a 15-20% growth this year and that is exactly where we are in first quarter 2016!  As Craig Johnson told me this week, “I can’t wait to see where this company is at in 10 years.”  I can’t either, I just know YOU will be a big part of it.

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.