Last night I sat down with my two boys and watched a hunting show on youtube. Nothing too groundbreaking there, we have done that before. This time I cued up my friend and co-worker Trey Arentz. Trey started here in operations and has transitioned into an inside specialist at Kiel. He’s an authentic guy and lives with passion, I knew that the second I met him. Trey casually mentioned this video to me, and I thought I should watch it.
Trey loves hunting and the outdoors; it truly is magical to see him talking about the outdoors. When you watch the video you will see that. It’s one of the reasons God made Trey.
Trey had been working 45-48 hours a week until the new start of our 40 hour work weeks.
That is between 250 and 400 hours a year difference.
Potentially 4000 hours in the next decade. I am guessing for Trey a lot of that will be outdoors.
That is why we are doing this, so Trey can do that more!
It’s not about making more money (or less which is a possibility but I don’t believe it), it’s about the Trey’s of the world. It’s about you. Thank you Trey.
Thank you for being one of the amazing 550 people that work here!
Here is his short film. Probably consumed best not at work. (Obviously.) I highly recommend it for anyone that loves life, family, or the outdoors in general.
How do we get there? DISCIPLINE = FREEDOM. The more disciplined in our tasks and our jobs at work, THE MORE EFFECTIVE, the quicker WE will get there. It’s why Justin Spuda, our player personnel director, loves Jokko Willink, who wrote a whole book about it. Project G, forces us to be disciplined but will create FREEDOM! And on, and on.
Do not use “I can’t get anything done because we are forced to work 40.”
It’s a bullshit excuse and I personally won’t tolerate such nonsense.
That doesn’t mean there won’t be challenges, but there were plenty of challenges working 60 hours a week too…
For systems, this is a work in progress at Little Chute and of course all new to Amherst. We will get there as we “level the load.” In manufacturing a bit of overtime every once in a while may be needed to put 5lbs of stuff in a 1lb container, but we will work on it!
I’m not sure there is anyone at Drexel that enjoys working more than myself. It’s all I have ever done. And truth be told, it’s darn near the only thing I am particularly good at. I have never broken 45 in golf. I have never shot a trophy buck, never caught my limit of fish, my garden is a work in progress, I am not a craftsman, like many of you. I only like vehicles because it takes me from a to z. I could go on. I guess we all have our weaknesses and strengths. Mine just happens to be work. It brings me great joy to see an idea come to life and employ people and ultimately beat the competition as it generates income too. It’s fantastic helping a customer uniquely and know that my touch, even in a small way, made that project or their building business better because we were a part of it. So working less for me is almost ironic, the thing I do the most I am trying to do less. BUT I WILL TRY TO LEAD BY EXAMPLE.
This does not mean there won’t be long days, and work to do. Last week I worked back to back 14 hour days if you count drive time. I loved it. But at one point later in the week, I took an extended lunch to drop off some stuff to the restore shop to put some items to good use that were in my garage. BABY STEPS!
Win Today! Don’t worry about what is out of your control, the future. JUST WIN TODAY!
“Impact Winning” is perhaps the greatest skill we can have! How can you impact winning today?
A long and sometimes complicated article I hope you take time to read. We at Drexel want a GROWTH CULTURE versus a HIGH-PERFORMANCE Culture. This explains in great detail what that means.
Why YOU should do our book club (E-mail Jenna.Lee@drexelteam.com for more details.):
It improves you and inspires others! Here is a well written and inspiring review on one of the ten Books: RAVING FAN. Clint Patton is one of Drexel’s most effective quarterbacks.
He Impacts WINNING as much as anyone on the team! By the numbers year to date, he is Number 2 overall quarterback for NET PROFIT. And he’s improving himself too.
Here’s his report.
Below is my review of “Raving Fans” by Ken Blanchard and Sheldon Bowles
Generally speaking, this book is about an Area Manager that meets his Fairy Godmother “Charlie”…. Through a series of events, Charlie teaches the Area Manager the importance of creating Raving Fans using his 3 step sales process. During each step of the process, Charlie takes the Area Manager to a different business that illustrates the point he is trying to make. At the end of the book Charlie explains how each step ties together to create Raving Fans. As we dig deeper into Charlie’s sales process, you will begin to see how it fits with what we do at Drexel.
Step 1 – Decide What You Want… Charlie explained this in the book as, creating the perfect vision of your business or sales process centered around the customer experience. This vision will become the foundation of your business and help define the parameters for which you will operate. It also allows you to determine which customers fit your criteria.
Step 2 – Decide What the Customer Wants… What is the customer’s vision of, “the perfect experience”? If you don’t know what the customer wants, you will never know if you can align their vision with yours. How do we figure out what the customer wants? We ask questions, dig deeper, and LISTEN…, to find out what is important to them. Keep in mind that the customer is not always going to be completely transparent, we must learn what the key indicators/responses are and what they mean. Interestingly enough, not all businesses and customers’ visions are compatible… which is OK. If their vision is drastically different from ours, we will never be able to consistently deliver on their expectations.
Step 3 – Deliver Plus One… This is the process of setting expectations and being consistent. DON’T over-promise!!! You have to meet the customer’s expectations before you can exceed them. Once you have determined that your vision and the customer’s vision align, DELIVER on your promises consistently and get 1% better every day.
For us at Drexel, this process is at work every day and constantly evolving. Our perfect vision changes just a little bit with every step forward and so do the customers. It is our job to stay ahead of an ever-changing industry/society and deliver what we promise. We must never stop improving!… Understanding that and embracing it is the key!!
My Top 4 Quotes From the Book!!
“Success comes to those, and only those, who are obsessed with looking after customers.”
“Goods aren’t sold, product and services are bought.”
“If you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself.”
“Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”
Drexel Building Supply|Berlin
You want videos or podcasts?
My two favorites this week:
This one has vulgar language, it’s a podcast (you listen to this):
This one is God-driven: