THIS THING IS ALL ABOUT YOU

TGIT?!!!?

THANK GOD’S IT’S TUESDAY!???!!!

Team,

This is about YOU.  NO!  NOT YOU AS A “WHOLE” BUT YOU AS AN INDIVIDUAL.

How can I personally help you?

Huh?

Ok, my life, my job is to serve people.  Doug and I are going out to North Carolina the rest of the week to get Drexel better.

But really that’s about making YOUR job better, or you better at YOUR job, or BOTH.

Hopefully you don’t see me as leading from afar.   As it says in the GOOD BOOK, the sheperd must herd his flock in the fields right with his sheep, not by remote control or something (ok, it doesn’t exactly say that).

Anyways, if you have ANYTHING anything at all that can help YOU in some way, ALWAYS LET ME KNOW.

I am not as good as you might think.  I can’t sense when you need help.  Processes we put in place years ago, might suck currently.  I’m not great at sensing all of that and with currently 230 team members… I can’t put my finger on every situation.

Big or small, I can help you!  Please just ask me.

If you have something you want me to address at the roundtable this week or something for you personally 5 years from now, I would be forever grateful.

Helping YOU, makes ME feel better.  And it makes ALL OF US BETTER.

If I am not helping you… I’m not doing my job very well.

SO HOW CAN I HELP YOU?

 

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our purpose since 1985 is to be a supplier of other people’s happiness.

 

 

 

 

TENACITY – ALL DAY

GUEST BLOGGER- JUSTIN SPUDA, MILLWORK LEGEND IN THE MAKING, BROOKFIELD

TGIM!

GOOD FOOTBALL GAMES COME DOWN TO THE 4TH QUARTER.  GREAT FOOTBALL GAMES COME DOWN TO THE LAST DRIVE.

It seems as though the first series in a NFL game is played the hardest, the fastest, and with the most tenacity. The big boys up front get tired after the first series, they slow down, their speed to the ball fades.

your first quote, order, or selections meeting of the day is tackled with tenacity, you’re in it and you are in the zone.

I’ve noticed my tenacity fades closer to 4-5pm. something I’ve recognized as a self-growing opportunity. I wanted to share this because I am working hard to close the day with the same tenacity, same intensity as 7 in the morning..

I know this is a rant and some may just delete (who is this guy), but let’s close hard, speed to the ball, we’re in this together…

 

 

 

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our purpose since 1985 is to be a supplier of other people’s happiness.

QUALITIES NECESSARY FOR SPIRITUAL WARFARE

TGIM!

All of you are leaders.  Even if you just started here you can be a leader.  Many of you have taken leadership roles and many of you aspire to have greater leadership as we grow.  A few of you recruit and hire for leaders.  Let this be our guide as we move forward.

This page from “Spiritual Leadership” from J. Oswold teaches us a  few things:

1. What to look for in a leader.

2. How to improve as a leader and

3. How to train others to be leader.

Montgomery was an allied hero in World War II; a leader for the allied forces.

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our purpose since 1985 is to be a supplier of other people’s happiness.

Buffalo Wild Wings… (Buffalo Waiting Wings)

Guest Blogger: Nick Whitty, Store Leader Wrightstown

Emily (Nick’s Wife) and I had some errands to run last night and we stopped at Buffalo Wild Wings for dinner.

 

Everyone knows the story with this place – Great food, great atmosphere, good time right?

The restaurant wasn’t packed but there were plenty of people there. Obnoxious cubs fans, 1 kids birthday party, and then your standard Tuesday night out for dinner folks like Em and I.
We went because baby Whitty wanted wings. All you dads out there know how that goes, baby gets what the baby wants. Sat down to order at 6:20. Waitress came over right away and she was very nice. We both ordered the boneless wings that BWW is so famous for. All things were pointing to a great meal.

6:55 rolls around and I’m on my 3rd glass of water, Emily was getting that crazy pregnant woman look in her eyes, the 2 tables next to us were starting to get restless, haven’t heard a word from the waitress.

7:00 she comes over and says, “I know you’re going to think I forgot to put your order in but I didn’t. It got stuck behind a big order and your food will be right out.”

When the food finally came at 7:05 we were so frustrated and the experience had lost it’s shine that both of us ate as fast as we could and didn’t say a word to each other. I mean we ordered wings right? How does it take that long at a place that has “Wings” in their name? And to be honest, I didn’t think they tasted as good as usual. They probably were the exact same wings I’ve had before, made the exact same way, with the exact same sauce but they were different.

You all know where I’m going with this by now… It’s about the experience and setting expectations. If the waitress would have told us “just so you know there’s a big group of people in front of you who’s order just went in, I’ll check and see how long it’s going to be for your food and let you know” we would have been fine. We weren’t in a rush, didn’t have anywhere to be, but in our heads a 15 minute wait for wings would have been ok. Not 40.

In our day to day roles our version of wings are 2×4’s and bundles of shingles. Or maybe a new vanity in a bathroom or a whole new kitchen. Or possibly an invoice or credit that a customer is looking for. We aren’t doctors or surgeons or lawyers, it’s not life or death, but we can really make someones day in a hurry. We can put that feeling of comfort and pride in someone when we help them through their project and they see the finished product. It’s not about the wings or the shingles, it never is. How do we supply happiness to someone today? We might have a delivery that doesn’t get to a jobsite on time, there will probably be a crooked stud or two that leaves here, we’ll have a door that laminates and a window crank that just doesn’t work. How do we clear these obstacles?

Set clear dead lines, meet them. Be comfortable with your price, stand to it. Understand customer expectations fully, exceed them. And smile for god’s sake. If issues come up, meet them head on and get it taken care of. Get your teammates involved. Use our core values as a cornerstone.

We’ve moved mountains folks. But we’re not done yet, we’re just getting started. Be the best!

YOUR GOALS ARE HOLDING YOU BACK

TGIM!!!

Team,

Joshua Medcalf reminded me this week:

OUR GOALS ARE HOLDING US BACK.

We come up with so many excuses why we didn’t hit our goal, it’s almost easy to predict failure.

We have a monthly margin, OTIF (on time and in full), and a  sales goals.  An entire book could be written on why we don’t always hit these goals.

A MISSION HAS NO EXCUSES.

Drexel’s mission:  To be a supplier of other people’s happiness.

You can’t make a reasonable excuse to not every minute of every day do this.

 

goals

So quit kicking yourself in the Butt… instead find your personal mission.

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our purpose since 1985 is to be a supplier of other people’s happiness.