SO GOOD I HAD TO SHARE! MADE ME HAVE THIS LIQUID DISCHARGE FROM MY EYES! SO WEIRD! I WAS HAPPY, YET SAD. CRAZY!
EMAIL I GOT THIS MORNIG!
- Every question I had, she got an answer for me, whether she had to call Midwest Tops, or someone else.
- She sent us a bid for $2300-$2800 the same day we visited the Drexel showroom.
- When I suggested an idea for a second type of countertop surface in a certain area of the kitchen, she didn’t dismiss my idea with “no can do.” She made two drawings of my idea and sent them to me, and also got information on the cost of an unfinished wood top.
- She has been timely and responsive at every turn. And all of this BEFORE we even decided to go with Drexel. She made us feel like we are worthy of her time and attention even though we’re not able to spend $60,000 on a new kitchen. She has supported the creativity and attention I’ve been putting into my own kitchen design for many months.
It’s what we get to do, not have to do.
Working at Truss Systems I’ve worked with many “left side brained people” over the last 6 months:
GOOGLE TELLS ME:
“A person who is “left-brained” is often said to be more logical, analytical, and objective. A person who is “right-brained” is said to be more intuitive, thoughtful, and subjective. In psychology, the theory is based on the lateralization of brain function.”
So for a guy like me that is a:
HUGE GUT FEEL… “DRIVER”… A BIG RIGHT BRAIN GUY… A …READY….FIRE…AIM guy …working with left sided brain people can be frustrating….and I am sure it is for them to work with me as well- I am thankful they put up with me! THANK YOU!
SO WHAT I LEARNED TO DO IS….
TELL THE WHYS. PROVIDE DATA. MATH. REASONS. STORIES OF HOW WE GOT HERE AND WHERE WE ARE GOING. THE DO’S …AS WELL AS THE DON’TS…
THEY NEED TO SEE THE STEPS AND THE PATH. (OMG, BLOW MY BRAIN UP… WHO CARES, WE WILL FIGURE IT OUT— MY RIGHT BRAIN TALKING!)
LEFT BRAIN people want to know WHY we are doing this. Often that is math driven, or logically driven, it has to make sense on all levels. Which means there is an often a digestion period. So as they digest the salad I tend to already be done with dessert and already have the dishes cleaned!
I learned from my failings that IF things are not black in white, to say things like USUALLY this or that, but not ALWAYS. Or, we are doing this project DOWN THE ROAD, not now…and that vision isn’t clear yet. And just say that story hasn’t been written. Right brainers can dream with no sequence of WHY or How, they just see the future, they don’t see the path, left brainers (thank God) want to see the path FIRST before we get to our destination.
That I think has really helped our relationships, just explaining the whys in a logical sequence.
You see, Drexel needs BOTH OF US.
I’m an emotional, passionate, probably intimidating dude. I don’t like the intimidating part, BUT I GET IT. Please have the courage to talk to me…and harshly if you need to! I am human too with a big soft underbelly!
I will try to tell you the WHYS. If not ask my the WHYS, that will trigger me to explain further (after a deep breath and a swig of coffee)… It’s not a strength of mine, I prefer to lead with fire, emotion, and a gut feel based on my logic and will sell you on my thinking …and then I hope we IMMEDIATELY charge to battle and figure it out together filled with adrenaline based on the unknowns. EXCITING!
I do realize left sided people are waiting for me when I charge to BLOW UP since it doesn’t make logical sense to them. They don’t see the hours and hours I worked on a decision I gave them in 20 seconds. They think I am winging it, because I haven’t told them WHY…. So I have to explain the WHY.
HOPE YOU CAN USE THIS TO BUILD RELATIONSHIPS WITH PEOPLE DIFFERENT THAN YOU!
I hope that made sense, and “clicked” with 1, 2, or even 3 people!
TGI— the new year!
Fun fact: 2040 is closer than 1990. Woah… that brings things in perspective. If you are still living in 1990 or 1995 or 2000 I think it is time to grow and change!
Team last year I had a one word goal of LISTEN. The year before was PATIENCE.
This year I chose FACIL. It means easy in Spanish. As in, get going, get it done, don’t think hard, think EASY. Easy sounds too cheesy, too cliche, almost mocking any insurmountable task or mountain. FACIL, SOUNDS doable! Which all things are thru communication, hard work, team, and the power of the Spirit in you!
TEAM DO NOT DELAY. DO NOT LIVE IN FEAR. EMBRACE AND LOOK FOR CHANGE. AND GET TO IT.
YOU WON’T KNOW UNLESS YOU FRIGGIN GO FOR IT!
AND WHEN IS THE BEST TIME? NOW!
Below is Martin Luther King Jr. quote on the power of NOW.
peace and grace,
Think Small! The “bigger” we get the smaller we MUST THINK!
Any Incredible culture must grow and lead FROM WITHIN!
How “WE ARE CRIPPLED & DAMAGED” when…
- We say or think “someone should do something about this.” YOU own this company. YOU make culture. YOU own OTIF.
- We say or think “I am so thankful THEY finally FIXED it.” Shame on you. The They’s can’t do it all. YOU have to do it.
- Example: Culture club mentioned someone said we should get popsicles for the operations. Shame on that person. DO IT YOURSELF. It’s 15 bucks to load the freezer. Why wait for your store leader or culture club. JUST DO IT.
- Example: Joel we really need a leader to step up and fix this. Seriously YOU are the leader. YOU know the problem, YOU FIX IT. Develop a small team that knows the problem and OWN IT.
YOU own your day. YOU own OTIF. You know the problem. YOU fix it…. We empower YOU to take DREXEL TO THE NEXT LEVEL.
I KNOW YOU WILL.
LET’S DO THIS. TOGETHER. AND TOGETHER MEANS EACH OF US DOING OUR JOB AWESOMELY AND ADJUSTING AND FIXING WITHOUT WAITING FOR “SOMEONE TO DO SOMETHING.”
PROJECT X LAUNCH
AND START OF PAULS.
CLICK HERE FOR COUNTDOWN.
A few things:
THANK YOU TO THE CAMPBELLSPORT FINANCE TEAM. VOLUNTEERED TO GRIND ON SATURDAY TO MAKE SURE OUR BILLS WENT OUT SATURDAY MORNING. AND SMILES ON THEIR FACES. THAT IS TEAM BLUE ALL THE WAY!
SETTING A GREAT EXAMPLE FOR ALL OF US!
We talk about standards. And I’ve been talking about O.T.I.F and it’s gonna be a great year IF we do OUR JOBS.
Here’s one thing in a MICROSCOPE to work on this week.
Report Orders verbally back to the person to guarantee success.
Did you ever order something at a restaurant and not get it. Confusion, frustration and even if you get it for FREE you are disappointed right? Well, I heard you wrong… is usually the excuse.
So REPEAT the order BACK.
So let me get this right: 2 of these, 1 of these, and call you back on “x”….right?
ALWAYS REPEAT THE REQUEST!
Also this post from a few years ago is awesome if you have a few minutes:
Lastly…all of our competition designs things, all of them do estimates, most of them do free delivery, all of them have showrooms, all of them have “great customer service”, all of them stand behind their product, all of them do free estimates… etc etc
BUT WHAT STANDARDS DO THEY LIVE BY!
STRIVE FOR PERFECTION!
Two remarkable men, Ken Wilbanks & Keith Batenhorst told me to watch and listen to these:
So I will. And I think you should too. They think it will change your world. i believe them.