TGI-TUESDAY LIVE FOR TODAY!

Team,

A few things:

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THANK YOU TO THE CAMPBELLSPORT FINANCE TEAM.  VOLUNTEERED TO GRIND ON SATURDAY TO MAKE SURE OUR BILLS WENT OUT SATURDAY MORNING.  AND SMILES ON THEIR FACES.  THAT IS TEAM BLUE ALL THE WAY!

SETTING A GREAT EXAMPLE FOR ALL OF US!

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We talk about standards.  And I’ve been talking about O.T.I.F and it’s gonna be a great year IF we do OUR JOBS.

Here’s one thing in a MICROSCOPE to work on this week.

Report Orders verbally back to the person to guarantee success.

Did you ever order something at a restaurant and not get it.  Confusion, frustration and even if you get it for FREE you are disappointed right?  Well, I heard you wrong… is usually the excuse.

So REPEAT the order BACK.

So let me get this right:  2 of these, 1 of these, and call you back on “x”….right?

ALWAYS REPEAT THE REQUEST!

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Also this post from a few years ago is awesome if you have a few minutes:

https://joelfleischman.com/2013/12/17/how-to-help-a-very-tough-customer/

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Lastly…all of our competition designs things, all of them do estimates, most of them do free delivery, all of them have showrooms, all of them have “great customer service”, all of them stand behind their product, all of them do free estimates… etc etc

BUT WHAT STANDARDS DO THEY LIVE BY!

STRIVE FOR PERFECTION!

I HAVE THE GIFT TO GAB. SHUT UP ALREADY…

TGIM!

Team, God gave me a great gift.  At times I can be witty, funny, and I can speak well in front of large crowds!  Motivating even, so I am told.  I love to hear myself talk.  All that random knowledge I read about I get to share with people.  It’s awesome!

STUPID ME.

IN THE SILENCE IS ALL THE VALUE IN THE WORLD!  SHUT UP!

PLEASE READ THE BELOW…

http://blog.franciscanmedia.org/mother-teresa-on-the-power-of-silence

My favorite quote from this…:

“….When you look at people, they must be able to see God in your eyes. The fullness of the heart is expressed in our eyes, in our touch, in what we write, in what we say, the way we walk, the way we receive, the way we need ..”

I am quieter now than in my 20s (don’t laugh it’s true) and quieter now than in my 30s… and hopefully as my wisdom grows, my silence will too.  It will have to be intentional, and I may never be as good at silence as many of you already are… but I will try!

Peace and Grace,

Joel

 

MICROSCOPE AND TELESCOPES

From Jon Gordon newsletter April 18, 2016

Follow Jon.  Buy his books.  He’s golden.

Telescope and Microscope:

See the Big Picture and Zoom Focus Today

Almost every writer, speaker, and performance coach shares the importance of having a vision for your future. A vision is supposed to be energizing and exciting.

But the other day it hit me that sometimes a vision doesn’t energize you. Sometimes it depresses you because it seems impossible to achieve and so far away.

In these moments, it’s important to remember that just because you have a vision doesn’t mean it’s meant to happen now. Your vision is meant to show you what’s possible for your future.

Don’t let it frustrate you. Let it fill you with possibility and passion. If you see it, you can create it. If you have a vision, know that you also have the power to make happen.

The key is to just keep moving forward with grit and optimism towards your vision one step at a time.

To help you do this you’ll want to go through life with a telescope and a microscope.

You need both.

The telescope allows you to see the big picture.

The microscope helps you zoom-focus on what you need to do today to realize the big picture in the telescope.

If you just had a telescope and no microscope, you would have vision without execution which leads to nothing.

If you had a microscope without a telescope you would likely lose site of the big picture and get frustrated by all the challenges of today.

Together the telescope and microscope provide you with the right combination of inspiration and action to create your future.

The journey isn’t easy but with a telescope and microscope you’ll see where you are going, remember why you are going there and know what steps you need to take today.

-Jon

you’re ok. i’m ok.

TGI— TUESDAY!

Team,

I got this gem from Cardinal Dolan:

“The world says “I’m OK, you’re OK”. Advent reminds us that the world, and our lives, are a mess. We need something – *someone* – to make us whole. We need our Savior! Our lives are like the empty manger awaiting the birth of Christ!”

How true this is!  We are not OK.  Not even close.  We have issues…at work, at home… but we look the other way and say “I’m OK.”  God will and can help you.  Just stop to ask.  Stop to say, “I surrender…”

Same for our team here at Drexel.  Never be defensive.  Never blame others.  Never have an excuse.  It’s ok to say HELP ME.  HELP ME.  HELP ME.   That will make you vunerable and everyone else around you stronger so you yourself can be stronger.

WE WILL MAKE MISTAKES… LET’S OWN UP TO THEM,  PAUSE, FIND SOLUTIONS AND LONG TERM ANSWERS TO THEM! 

WE ARE BETTER THAN YESTERDAY, BUT NOT AS GOOD AS WE WILL BE TOMORROW!

I’m not ok… but I’m working on it!

THANK YOU FOR ALL HELPING ME!

GOD BLESS!

— JOEL

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p.s. Lastly I was asked today from a friend and industry leader:

Joel, give me FIVE THINGS an Executive Leader MUST do EACH WEEK to energize their org like this! Give me FIVE…. NOW … FAST…. From your GUT!

My answer:

love

serve

care

pray

laugh