1095 DAYS

TGIM!

TEAM,

THIS WILL KIND OF BLOW YOUR SOCKS OFF

1.

The majority, over 50%, I say it again with emphasis, THE MAJORITY of our TEAM has less than 3 years experience with Drexel.

2.

After being around our company my whole life, I am 100% confident in this statement:  ANY FULL TIME JOB HERE has a learning curve of 3 years to be ADEQUATE NOT AN EXPERT, 1095 days.  Most if not all of this experience comes from ON THE JOB TRAINING (not a youtube video or some closed door workshop).  The training comes from the DAILY EXPERIENCES, AND A SELF LEARNING MINDSET!  SELF LEARNING, NOT FORCED…

THIS LEADS TO A BUNCH OF OBVIOUS CONCLUSIONS:

Don’t assume the person that is helping you KNOWS ALL THE STEPS TO GET THERE.

If you have something to share with a teammate SHARE IT!  There are no magical elves that are gonna show up and train that person for you.

1095 days are A LONG TIME.  BE PATIENT WITH YOURSELF AND OTHERS.

The “smart people” here were not BORN smart.  They were given a chance, educated by other wiser people… that is how THEY GOT SMART.  So, simply… make each other stronger.

Don’t wish and wait for some magical training elf with his “now I know everything Unicorn” to show up.  That’s not how this works…

Do you need more help?  Do you need to ask more questions?  Do you need to double check each others work? Yes.  Yes.  Yes.

LEAN

On each other

Vendors

Suppliers

Yourself.  Stand up on your desk and scream, SOMEONE HELP ME.

Or teammates please sense if someone just took in 12 orders in the last 20 minutes.  Or got 8 plans to draw.  Or 12 estimates to do.  Or 50 phone calls in 5 minutes.  Or 17 add ons to an all ready crammed load.

“Hey buddy, you seem a little overwhelmed, can I help you?”

THERE IS NO MAGIC GUIDE TO OUR PROCESSES, I CANT’ TELL YOU EVERY STEP IN SPRUCE IN 100 TRAINING HOURS, I CAN’T SHOW YOU HOW A DOOR GETS HUNG (ACTUALLY YOU CAN JUST YOUTUBE THAT) I CAN’T TELL YOU HOW TO PULL A LOAD IN LESS TIME… YOU MUST LEARN ON THE JOB… WITH DEDICATED EFFORT FOR …

1095 DAYS!

The veterans here like myself are ALL READY TO HELP YOU, just ask, we might not sense it… but please ASK.  Veterans let’s do better by being available.  Our time with that will be very fruitful!

You will never be TOTALLY TRAINED.  THAT’S IMPOSSIBLE. THIS IS ON THE JOB TRAINING BABY.  I’M STILL LEARNING TOO!

ROCK ON.

OCTOBER IS HISTORICALLY OUR BUSIEST MONTH?  YOU READY TO DO THE AMAZING!!!!

And lastly… DO IT RIGHT THE FIRST TIME.  If you are too busy to do it right the first time… and ask questions and slow down… HOW WILL YOU HAVE TIME TO FIX IT???

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

 

 

SIMPLE IS NOT EASY.

TGIM!- tuesday.

Team,

Simple.  Think.

Pushups.

A walk before work.

Making your bed first thing in the morning.

Smiling more.

Saying hi when you see someone.

****

Yet Simple does not mean Easy.

****

Answering the phones with a smile.

Double checking acknowledgements.

Doing an accurate takeoff.

Putting out jobsite signs.

Reading back an order to a customer.

****

Simple.  Not Easy.

****

Focusing, concentrating on the SIMPLE tasks over time will give you the most success.  It’s not EASY.  But it is SIMPLE.

****

Still feel like reading?

“If your gift is to encourage others, be encouraging.  If it is giving, give generously.  If God has given you leadership ability, take the responsibility seriously.  And if you have a gift for showing kindness to others, do it gladly.”  – Romans 12:8

Team, if you are detailed oriented and your teammate isn’t, offer help.  If you suck putting together an email, ask a teammate.  Lean on your GOD GIVEN STRENGTHS and DELEGATE and work with others on your weaknesses.  That forms a tightly woven rope of strengths making us an unstoppable force!

****

DO NOT SPEAK BAD ABOUT A TEAMMATE.  WHAT GOOD DOES THAT DO?  EVEN IF IT IS IN JEST AS A JOKE, WHAT GOOD COMES FROM THAT?  NONE!  SPEAK HIGHLY OF YOUR TEAM.  STICK UP FOR THAT, TRAIN THEM…

EASY ON PEOPLE!  TOUGH AS NAIL ON STANDARDS AND PROCEDURES!

****

Lastly, I do encourage you to get outside and enjoy the outdoors… in anyway you can.  What a wonderful way to connect.  I promise you it will be worth your time.  And when you are there.  No phones.  No frantic pace.  Slow down… so you can see things.  Here’s something I can share.  New snapping turtles.  Right along the Eisenbahn trail, as we were biking with our kids.  We didn’t have time, but TOOK TIME to stop and check em out.  Great experience.  It doesn’t have to be a fancy or planned… just do it.

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

MAKE IT HAPPEN

TGIM!

Don’t miss the chance to do the right thing.  Look for those opportunities!

Here’s one from Chic-Fil-A this weekend:

***

Here’s Drexel’s version…

I got this text Saturday afternoon…

I made a few texts to Steve Herriges, Ryan Walsh, Jake Junk, and Todd Flitters.  All looked to fix the problem, not point fingers.  That was the key!  How do we fix it?  Easy peasy lemon squeezy!  They didn’t need until Noon on Sunday…

So we just came in loaded and delivered.  Jake Junk spun circles, laps, around Steve and I.  I am such a loser…

Ok Chik-fil-a here is DREXEL’S moment on social media.  Last night at 1030pm John wrote this on his facebook wall…

*****

Time to get on my soap box. Bear with me. This is a good story, politic free, with a happy ending.

In 1985 in Campbellsport, Albert Fleischman purchased a lumber yard and started Campbellsport Building Supply with 4 employees. He made the company very successful. In 1996 his son Joel joined the company and since then it has morphed and grown to 6 locations in SE Wisconsin under the brand name “Drexel Building Supply” with hundreds of employees selling everything you need to build a house. Drexel’s employees are the best, most professional and ethical you will find anywhere and they are also the happiest I have ever seen. The bottom line is that they emulate their President and leader, Joel. Joel doesn’t just “talk the talk”, he walks it.

Today’s example: Saturday afternoon at the Kettle Moraine Playhouse in Slinger our volunteers were working, building the interior for a late September occupancy. We had another shift of volunteers coming today for more work and it was a work day we could not afford to lose with a building inspection scheduled for Wednesday. Suddenly I realized we did not have the building materials we needed for today’s work. PANIC! I felt getting a lumber load on Sunday morning probably wouldn’t happen but I decided anything was worth a try so I reached out to Joel on a Facebook message. What I expected with a company as big as Drexel was that I would get a Monday morning response that said “sorry, do you still need that?” What I got was quite different. Just a few hours later Joel asked “What do you need?” I told him and he said “We will make it happen!” A little before 10:30 this morning I get a message, “The truck will be there at 11.” I was waiting to see which employee Joel had made a little less happy by taking away 2 hours of family time on a Sunday morning to deliver a load to a small customer in need. The truck pulls up and who is behind the wheel? Joel himself. What I should have realized is that Joel won’t ask an employee to do anything he’s not willing to do himself, so he took his personal time to load the truck and deliver it. This is just one more reason on a long list of reasons why I respect the heck out of Drexel Building Supply, their employees and their president, Joel Fleischman. I said Joel “walks the talk.” I was wrong. Joel “runs the talk.”

Thank you, Joel!!!!!!!!!!

****

He thanked me, but really I know ANY OF YOU WOULD OF DID THIS.  Thank you all!

Also, Adam Pieper made the mistake, owned up to it, was a man, and owned it.  I know Adam is a great dude, and I know he felt horrible, and I know it won’t happen again!  I don’t even mind dropping his name.  Shit happens, that is why God made boots!  And honestly my 7 year old, my dog and I had some good bonding moments.  Marcus even got his favorite blue door soda at 9:30am… mom got a little break from him and I… all was good!  Doing the right thing is an adventure not a burden!!!!

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

p.s.

The project is the Kettle Moraine Players in Slinger.  Cool little church being redone into a theater.  If you get a chance go see local actors and actresses do their thing!

 

 

 

 

Save

A GOOD CORNER MAN

TGIM!  (ON WEDS???)

 A GOOD CORNERMAN

Every boxer has a cornerman.

A cornerman is part pyschologist, part motivator, part parent, part medic.

I think we ALL need a good cornerman.   And we all should be one to one another.

Here is an example from last Friday.

I challenged Casey “Wubby” Simon, a flooring sales person, on Friday at 3pm to do 5 cold calls.  Or warm calls.  I said the day before a holiday is my favorite time to call.  Why?  If the person answers, they know they are not the only ones that are working pre-holiday weekend.  It usually goes a long way to them thinking, “wow, I’m impressed. Most of the guys that do business with me aren’t even ANSWERING THEIR PHONE, and this person has time TO ASK FOR MY BUSINESS!”  Good stuff.

THIS GETS BETTER.

Ben “Varsity” Lee is overhearing the conversation.  He works in millwork (not the same department, which I guess might even be a cooler fact of the story) and he gets right in Casey’s face and says “I’ll be your hype man, LET’S DO THIS!”  Reminded me of a small dog that is ready to play “fetch!”  Remember installing, pulling a load, paying the bills, or SELLING, is just a game, if you make it that way!  I could tell right away that this gave Wubby: 1. CONFIDENCE 2. ENERGY.  Both keys to doing a great job on any task!!

A good cornernman will pump you up, train you, be with you in tough times, and always tell you how great you are!

This week find yourself a cornerman, or even better, BE ONE!

*****************

p.s. How did the story of Wubby and Varsity end?

Here’s the email- from Wubby if you are interested..names changed to protect the innocent..

Joel, Below are the 5 calls that I made with a few notes about how they went.  I left a few voicemails, but I wanted to talk to 3 so I called a couple extra.

XYZZ Homes – Left a voicemail.  Had called earlier this week with the same result.  Said who I was but didn’t give much information.  Just asked them to call me back to discuss some things.  I will follow up again next week.

ABCD  Remodels – Jeff and Gregg are the owners.  They were working on one of my neighbors homes for a remodel a few weeks ago so I went and talked with them.  They didn’t answer any of my calls until today.  Worked out great because they are doing a bathroom remodel right now in West Allis and they asked if I could be out there to measure TODAY!  I will be out there this afternoon.  They have a lot of customers looking for hardwood or tile and are normally sending people to big box stores.  They want to come in to the store in the next few weeks to meet with me.

BYK Construction and Remodeling – Spoke to Andrew the owner.  Had called before but never gotten through to him.  Gave him my 30 second elevator speech and he told me that he is content with his flooring options now (didn’t say who he goes through).  Stole a line out of Spuda’s book and told him that’s great that he’s content and his needs are being met, but my goal and our company’s is to go above and beyond having our partners be content.  We will go the extra mile to please you and the clients that you work with.  My goal Is to make your life easier whether it be saving you time, saving you money, or meeting clients on site or during late hours to accommodate.  Andrew made a joke about making his life easier and asked about babysitting his kids.  That broke the ice for us and had us laughing.  He said that I should call him again in a few weeks and he’ll be done with the project he’s on now and will come in to meet.

BDCC Door Builders – Left a voicemail for the owner Brian

Handydude Remodeling – Been speaking with the owner Austin for a few weeks.  He has said  that he wants to come in and meet but hasn’t had the time.  I said we just 20 minutes to sit down with you and discuss what we can do to make life easier for you.  If we need to come meet you on a jobsite we’d be more than happy to do that.  Take a twenty minute lunch break, I’ll bring you lunch and we can chat.  He asked me to give him a call in a month or so, right now he just can’t commit to meeting. 

All in all the calls went well.  Landed a measure and a face to face today and will lock down a time for them to come in and meet in the next couple weeks. 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

ROCK THE BOAT- BUT DON’T GET SHOOK!

TGIM- ONE DAY LATE!

 

TEAM:

Here is an excerpt from “Play the Man” by Mark Batterson.

I find it incredibly inspiring…

“When was the last time you were criticized? If it’s been awhile, it should make you nervous. Why? Because it probably means you’re maintaining the status quo rather than challenging it. You can’t make a difference without making waves, and some people in the boat won’t like it. So be it. Rock the boat anyway.

Also, how easily offended are you? If the answer is easily, then you need to man up. When you take offense, you become defensive. And the second you become defensive, the kingdom of God stops advancing through you. Playing the man means playing offense with your life. In marriage, playing offense is called romance. With your kids, it’s the difference between reactive and proactive parenting. In the workplace, it’s bringing your A-game attitude Monday through Friday, nine to five. ”

To Recap:

  1. BEG FOR REAL CRITICISM FROM YOUR PEERS.
  2. BE BOLD WITH YOUR OPINIONS.
  3. WE CAN’T GET BETTER BY REMAINING SILENT!
  4. DO NOT BE OFFENDED BY CRITICISM.  BE COURAGEOUS INSTEAD.
  5. YOUR INTENSITY AROUND CRITICISM IS TOXIC. IT’S A WEAKNESS.
  6. RISE UP!

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

 

 

 

TGIM- FROM FRIENDS!

TGIM!

TEAM.  We truly mean it.  Truly.  If you believe in the team, your life will become easier.  The TGIM this week is from three rock stars Haley Gregorio, Craig Johnson, and Steve Herriges.

***

Haley shared (sharing knowledge is so amazing… keep giving!)  with us a kind of sad moment in her career.  She decided to open a meeting with a “what’s good” sharing opening.  Each person was asked to say what’s good.  She had one person say “nothing.”   How sad.  Maybe this person was having a bad day, or a bad moment, or trying to be sarcastic and funny…either way what a sad thing to do.  Next time I see that person I am going to give that person a hug.  You are alive.  You have a job.  You are loved by many.  To say nothing… well I’m ashamed our Drexel influence hasn’t went that far.    This just motivates us more to be then ever a cheerleader for life!  Trust me, things could be worse!  Visit Children’s Hospital or a brain recovery unit, and tell me after that… that you have “nothing” to be blessed about!!!!

***

Steve Herriges shared the below:

Another company standing out above the rest by taking customer service to a new level.

 

chewy.com for pet food. When you order your pet food it is typically on your porch the next day.  They also will auto-ship at whatever interval you choose.  First order is half-off to make it easy to try it out.  But the real cool parts….

 

1) screenshot attached is what they sent my sister when she asked if she could return food after their dog passed away.

2) photo of a postcard I got in the mail from them yesterday adding a personal connection to an online company.

 

It’s fun to see that stuff.  And it certainly works for them because now I am telling people about them…

 

Steve Herriges

WE MUST REMEMBER TO SURPRISE AND DELIGHT OUR CLIENTS AS OFTEN AS POSSIBLE, DON’T MISS THAT OPPORTUNITY!!! GO FOR IT!

***

Craig Johnson isn’t a huge reader.  He knows the power of it, but like a lot of us, is one busy dude!  Yet, he knew as a leader he couldn’t sit on the sidelines any longer and listen in on the book club about books he’s never read.  He’s 3 books in.  I am super proud of him!

Here’s the best part of his recap that I wanted to share (The Carpenter, Jon Gordon):

Love.Serve.Care.  Simple yet hard to master.  This is the key to life.  If we Love.Serve.Care for our Family, Co-Workers, and Our Clients.  We would have more meaningful relationships and our customers would never be focused on price. 

***

Thanks Team.

***

One last thing.  LOVE DOES.  Love doesn’t talk about it, think about it, facebook about it… LOVE DOES.  Be whimsical, be spontaneous, say YES to the RIGHT things more often and GO FOR IT.  LOVE DOES.

***

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

 

BANNING THE 3C’S WEEK CHALLENGE!

TGIM!

The first paragraph in the book “How to win friends and influence people” by Dale Carnegie is never CONDEMN, CRITICIZE OR COMPLAIN.   In case you think this buck sucks or something it was written in 1937…and is CURRENTLY #19 on top selling books in 2017!  WOW! SO MAYBE WE SHOULD EXPLORE AND OWN THAT FIRST CHAPTER…

Complaining is like puking.  You feel better but everyone around you feel worse…

Also by condemning, criticizing and complaining you are PUSHING PEOPLE AWAY FROM YOU.  FRIENDS, FAMILY, CUSTOMERS, TEAM MEMBERS.   YOU ARE NOT “RELATING” TO THEM, YOU ARE PUSHING THEM AWAY!  YOU ARE EVEN MORE ISOLATED!

Here’s the problem I believe 99% of the people that do condemn, criticize and complain don’t even know they do it… so…how do you address it?  YOU BAN IT ALTOGETHER!   Here’s THIS WEEK’S CHALLENGE…SINCE YOU DON’T DO THE 3C’S BUT ..know “other” that people do the 3c’s..but not you…cough, cough, wink, wink…

COMPLAINING IS NOT CONVERSATION.

It’s even in the Bible- “Do everything without complaining or arguing”  Phil 2:14

ZERO TOLERANCE FOR THIS.  YOU OR ANYONE AROUND YOU.  Get a fine jar, wear a rubber band on your wrist you snap whenever you do one… whatever it takes to change.

There is so much in this life to be thankful for…. we can’t do the 3cs.  We just cant!

Just like when you smile the world smiles back, when you complain, the world turns into a landfill of garbage around you.

3cs cause Energy Vampires, which sucks the positive energy out of anybody.

No problems, only solutions.  Also similar to GOOD!  Only GOOD THINGS, opportunities to improve….

I’ve only had a few bad days on this planet, a death, personal loss or physical pain, seriously only a handful… that’s a lot of good ones!  FOCUS ON THE GOOD!  If you are reading this, 1) you have time to read this, 2) you are healthy enough to read this, 3) you are sober enough to read this 4) you have enough money to have a phone or computer to read this.  That’s 4 things…. and that’s pretty good!

Here’s a short video below… that goes a bit deeper.

I’m going to get my fine jar up and running right now.  I look forward to each department and store taking their own initiatives.  CULTURE CLUB PLEASE HELP TO TAKE A LEADERSHIP ROLE ON THIS AS WELL.  CORE VALUE 10: BE ACCOUNTABLE AND HOLD OTHERS ACCOUNTABLE TOO!

THE BANNING OF THE 3CS WEEK STARTS RIGHT NOW!

 

– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.