I have come to a frightening conclusion
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I am the decisive element in the workplace.
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It is my personal approach that creates the climate.
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It is my daily mood that makes the weather.
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I possess the tremendous power to make
a life miserable or joyous.
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I can be a tool of torture or an instrument of inspiration.
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I can humiliate or humor, hurt or heal.
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In all situations, it is my response that decides
Whether a crisis will be escalated or de-escalated
And a teammate humanized or de-humanized.
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If we treat co-workers as they are, we will make them worse.
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If we treat co-workers as they can be,
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We will help them become
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what they are capable of becoming.
— Joel Fleischman
Inspired by Johann Wolfgang Goethe