I NEVER SAID SHE STOLE MY MONEY

TGIM!

E-mail, quick, easy, and it’s the way we communicate…

BUT BE EVER SO CAREFUL.

E-MAIL CAN BE YOUR WORST ENEMY.

Here’s the example.

I Never Said She Stole My Money: 7 Different Meanings

“I never said she stole my money” has 7 different meanings depending on the stressed word.

I didn’t say she stole my money – someone else said it.

I didn’t say she stole my money – I didn’t say it.

I didn’t say she stole my money – I only implied it.

I didn’t say she stole my money – I said someone did, not necessarily her.

I didn’t say she stole my money – I considered it borrowed, even though she didn’t ask.

I didn’t say she stole my money – only that she stole money.

I didn’t say she stole my money – she stole stuff which cost me money to replace.

Seven simple words that have 7 meanings.

 

Now think about sending a long e-mail to an upset customer, a proposal to a future client you have never met, a “process and procedure/accountability” e-mail to a team member saying they screwed up and need to get better (but you still love them).
Imagine how many UNINTENTIONAL MEANINGS THAT COULD HAVE!!!???!!!
If it’s personal, emotional, sensitive, sales potential related… don’t e-mail.  Meet face to face, or at least pick up the phone.  Avoid at all costs e-mails back and forth.
That way the MEANING IS CLEAR.
– Joel Fleischman.  Joel is Head Coach of the solution providers for Drexel Building Supply.  (drexelteam).   You can follow him on twitter:  @JoelmFleischman.   Our mission is to be a supplier of others happiness.  I hope this little post did just that.

Save

Save

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s