Random thoughts over the last several weeks that I have accumulated in the brain.
One of my favorite ALL TIME quotes:
“The master in the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, education and his religion. He hardly knows which is which; he simply pursues his vision of excellence in whatever he does, leaving others to decide whether he is working or playing. To him he is always doing both.”
What core values are the Packers missing?
For me, it’s accountability.
In fact, I see that here. Things are going pretty well, so we tend to let things slide a little bit. We aren’t being jerks when we hold people accountable. We are just trying to get better. And the best organizations accountability is a WE THING, not a top down management thing.
The Packers success, bred a sense of arrogance and a sense that things will be fine, because they have always been fine.
It’s not any ONE thing, it’s ALL THE THINGS. That’s what is so frustrating.
I think the Packers problem is that they keep looking to what worked in the past, not what needs to work now.
CHOP WOOD. CARRY WATER.
You have to wake up every day and chop wood and carry water. Things going bad for you: chop wood, carry water. Things going good: chop wood, carry water.
The second reading at the Mass I attended Sunday spoke exactly of this:
Paul wrote a letter to the Thessalonians around 51 A.D….
Thessalonians 3:7-12New International Version (NIV)
7 For you yourselves know how you ought to follow our example. We were not idle when we were with you, 8 nor did we eat anyone’s food without paying for it. On the contrary, we worked night and day, laboring and toiling so that we would not be a burden to any of you. 9 We did this, not because we do not have the right to such help, but in order to offer ourselves as a model for you to imitate. 10 For even when we were with you, we gave you this rule: “The one who is unwilling to work shall not eat.”
11 We hear that some among you are idle and disruptive. They are not busy; they are busybodies. 12 Such people we command and urge in the Lord Jesus Christ to settle down and earn the food they eat.
Are we busy or busybodies, a huge difference! I can be busy but really not accomplish much in the next 10 hours here at Drexel… or I can chop wood and carry water. This is not Joel “driver” mode, but reality. Think how much you GET DONE the day before your vacation, what if you worked with that intensity everyday?
Do you believe how good you can be?
As many of you know I love coaching youth basketball. Currently I am coaching some 7th and 8th grade boys. The 8th graders, the natural leaders on a middle school boys team don’t expect to win. It was halftime of our 3rd game in the tourney. The game was tied. I told them I expected more. I told them we should be winning by 20. They looked at me like I was on drugs. I think they expected me to be thrilled. TIED AT HALFTIME COACH! I said if they believed in themselves 1/2 as much as I believed in them, they would be upset as well. They went out and won that game by almost 10 and got 7th place in an 8 team tournament. We can’t shoot, dribble, and are very short, and the coach is mediocre at best, but besides that we rock!
I think that is how our margin works. “Joel, you don’t understand MY customers…. WE ARE SIMPLY NOT WORTH 2% MORE. WE AREN’T, I AM NOT. If you only believed in yourself as much as I believe in you, we wouldn’t have margin problems. We could change the world. You have to BELIEVE.
“We shouldn’t act surprised when we don’t understand what a God who says He surpasses all understanding is doing.”
Being more intense rarely gets more done. Having fun gets more done. BEING INTENSE AND HAVING FUN CHANGES THE WORLD!
As we grow, look for SOLUTIONS… not why we CAN’T DO IT. Same with your customers, you don’t have to say yes… just don’t say NO.
DON’T SAY: Sorry we CAN’T. Instead say “How about this?”
You have to work as a person that lives for this moment, this time to shine, not a person burdened by rules. MAKE SHIT HAPPEN.
Speaking of that…
Department coaches change the world… IF IT MAKES SENSE, have your annual pow wow scheduled sooner than later. You can host it in March, but schedule it now, the date is up to you. Start building that agenda. Then execute it!
Be sure Andy and I are invited and talk to us prior. We can help share the vision.
Big topic: REVIEW YOUR PRICE INTEGRITY. ALL SHOULD BE REVIEWED, SOME NEED A BUMP UP, AND SOME NEED A BUMP DOWN. PRICE INTEGRITY IS A PERFECT BULLS EYE. FIND THAT RIGHT SPOT so we can SELL WITH OUR SOULS ON FIRE!
What were you gonna get done this year, but you know time got in the way…. That’s a buzz kill friends! GET. SHIT. DONE.
The joy of accomplishment is much better than the joy of fear.
Our company wouldn’t be where it was if we didn’t move FORWARD.
PEOPLE TIED TO SALES:
DON’T MEASURE YOUR SALES. I AM TALKING TO ALL OF YOU THAT DO. I REALLY AM. YOU ARE MEASURING YOUR FRUIT. FRUIT IS THE RESULT OF THE PROCESS.
The root gives you the fruit, the fruit is just the byproduct. If you count your apples, it is really hurting the root.
Grow your root and your fruit will grow in abundance!
SO WHAT SHOULD YOU MEASURE WEEKLY?
HERE’S SOME IDEAS:
JOB SITE VISITS
PERSONAL THANK YOU NOTES
HOW MANY SINCERE APPRECIATIONS
ON TIME AND IN FULL FOR YOUR PERSONAL JOBS
FIRES PUT OUT (LESS IS BETTER)
TEXTS RETURNED IN 15 MINUTES OR LESS
E-MAILS RETURNED IN 1/2 A DAY OR LESS
ORDERS YOU DELEGATED OUT
HOURS NOT IN THE OFFICE
FOLLOW UP CALLS AND THANK YOUS
A DONATION YOU MADE PERSONALLY BECAUSE OF YOUR SUCCESS
I can’t tell you what to measure. What do you want to get better at? Measure that!
The progression of change:
Recently Nick Whitty and I were discussing a book he just read:
In the United States car assembly factory, they were PROUD of the fact that after each car was put together they had a quality control manager with a wooden mallet walk around the car and tweak anything that was off.
In Japan, they were PROUD they had no such person. When done right the first time, no such person was needed.
DOES YOUR DEPARTMENT HAVE A WOODEN MALLET PERSON?
IF WE DID OUR JOB RIGHT THE FIRST TIME, COULD THEY OR RATHER THOSE STEPS BE ELIMINATED.
CURRENT PROCESS OF A POTENTIAL LOAD THAT GOES OUT AT DREXEL
- PULLING TEAM, CHECKS OFF ALL ITEMS AS THEY PULL AND MARK ACCORDINGLY AND DESIGNATE A SPACE FOR IT.
- LOADING TEAM, DOUBLE CHECKS PULLING TEAM FOR ANY ERRORS.
- DRIVER BEFORE LEAVING, DOUBLE CHECKS LOAD.
- JOBSITE WE UNLOADED AND THEN TAKE PICTURES OF OUR LOAD
COULD ANY OF THESE STEPS BE ELIMINATED OR STREAMLINED? I DON’T HAVE THAT ANSWER… BUT YOU MAYBE DO.
If your customers love you and you love those around you and you are having fun doing it… your job just got really easy didn’t it?
— – Joel Fleischman. Joel is Head Coach of the solution providers for Drexel Building Supply. (drexelteam). You can follow him on twitter: @JoelmFleischman. Our mission is to be a supplier of others happiness. I hope this little post did just that.