THIS WILL KIND OF BLOW YOUR SOCKS OFF
The majority, over 50%, I say it again with emphasis, THE MAJORITY of our TEAM has less than 3 years experience with Drexel.
After being around our company my whole life, I am 100% confident in this statement: ANY FULL TIME JOB HERE has a learning curve of 3 years to be ADEQUATE NOT AN EXPERT, 1095 days. Most if not all of this experience comes from ON THE JOB TRAINING (not a youtube video or some closed door workshop). The training comes from the DAILY EXPERIENCES, AND A SELF LEARNING MINDSET! SELF LEARNING, NOT FORCED…
THIS LEADS TO A BUNCH OF OBVIOUS CONCLUSIONS:
Don’t assume the person that is helping you KNOWS ALL THE STEPS TO GET THERE.
If you have something to share with a teammate SHARE IT! There are no magical elves that are gonna show up and train that person for you.
1095 days are A LONG TIME. BE PATIENT WITH YOURSELF AND OTHERS.
The “smart people” here were not BORN smart. They were given a chance, educated by other wiser people… that is how THEY GOT SMART. So, simply… make each other stronger.
Don’t wish and wait for some magical training elf with his “now I know everything Unicorn” to show up. That’s not how this works…
Do you need more help? Do you need to ask more questions? Do you need to double check each others work? Yes. Yes. Yes.
On each other
Yourself. Stand up on your desk and scream, SOMEONE HELP ME.
Or teammates please sense if someone just took in 12 orders in the last 20 minutes. Or got 8 plans to draw. Or 12 estimates to do. Or 50 phone calls in 5 minutes. Or 17 add ons to an all ready crammed load.
“Hey buddy, you seem a little overwhelmed, can I help you?”
THERE IS NO MAGIC GUIDE TO OUR PROCESSES, I CANT’ TELL YOU EVERY STEP IN SPRUCE IN 100 TRAINING HOURS, I CAN’T SHOW YOU HOW A DOOR GETS HUNG (ACTUALLY YOU CAN JUST YOUTUBE THAT) I CAN’T TELL YOU HOW TO PULL A LOAD IN LESS TIME… YOU MUST LEARN ON THE JOB… WITH DEDICATED EFFORT FOR …
The veterans here like myself are ALL READY TO HELP YOU, just ask, we might not sense it… but please ASK. Veterans let’s do better by being available. Our time with that will be very fruitful!
You will never be TOTALLY TRAINED. THAT’S IMPOSSIBLE. THIS IS ON THE JOB TRAINING BABY. I’M STILL LEARNING TOO!
OCTOBER IS HISTORICALLY OUR BUSIEST MONTH? YOU READY TO DO THE AMAZING!!!!
And lastly… DO IT RIGHT THE FIRST TIME. If you are too busy to do it right the first time… and ask questions and slow down… HOW WILL YOU HAVE TIME TO FIX IT???
— – Joel Fleischman. Joel is Head Coach of the solution providers for Drexel Building Supply. (drexelteam). You can follow him on twitter: @JoelmFleischman. Our mission is to be a supplier of others happiness. I hope this little post did just that.