Team,

A few things:

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THANK YOU TO THE CAMPBELLSPORT FINANCE TEAM.  VOLUNTEERED TO GRIND ON SATURDAY TO MAKE SURE OUR BILLS WENT OUT SATURDAY MORNING.  AND SMILES ON THEIR FACES.  THAT IS TEAM BLUE ALL THE WAY!

SETTING A GREAT EXAMPLE FOR ALL OF US!

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We talk about standards.  And I’ve been talking about O.T.I.F and it’s gonna be a great year IF we do OUR JOBS.

Here’s one thing in a MICROSCOPE to work on this week.

Report Orders verbally back to the person to guarantee success.

Did you ever order something at a restaurant and not get it.  Confusion, frustration and even if you get it for FREE you are disappointed right?  Well, I heard you wrong… is usually the excuse.

So REPEAT the order BACK.

So let me get this right:  2 of these, 1 of these, and call you back on “x”….right?

ALWAYS REPEAT THE REQUEST!

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Also this post from a few years ago is awesome if you have a few minutes:

https://joelfleischman.com/2013/12/17/how-to-help-a-very-tough-customer/

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Lastly…all of our competition designs things, all of them do estimates, most of them do free delivery, all of them have showrooms, all of them have “great customer service”, all of them stand behind their product, all of them do free estimates… etc etc

BUT WHAT STANDARDS DO THEY LIVE BY!

STRIVE FOR PERFECTION!