Blenker Merge.  All things are going well, with great communication, energy, and synergy.

It’s a controlled circus of everything.

Culture mixing.

Team decisions.

Future plans.

Inventory merge.

Financial planning.

Customer relations.

Team members joining the supply team in Berlin.

Vendor relations.

Fleet management.

And of course the team.  The team!

It’s awesome.  I just love their world and am happy to be a part of it.

Here’s me in my first “L10” meeting.  I listened and learned.  L10 stands for level 10.   We reviewed metrics.  They picked a superhero from their team.  I thought that was cool.

It’s gone to be a great ride.


In the picture, you can see Rich and Ross.  Yep, this System team is coming together!  For all those at systems, this is gonna be awesome as we use our knowledge for the good of the team.  You will all be impacted in a good way.  FEAR NOT FAITH.  Fear and Faith are both emotions alluding to the future.   It’s up to you which one we choose each day!  I choose FAITH.


“A person’s character is measured in how one handles one’s failures, not successes.”  – Bill Courtney, Against the Grain


“How did you act when all was not good?  Did you rise up to the challenge?  Did you display grit, resilience, and integrity in your response?

Character isn’t about being perfect or always doing the right thing.  Character is how you respond to your failures.  It’s when you screw up and life


that you have AN OPPORTUNITY

to reveal your inner strength.”– Bill Courtney, Against the Grain


FOUR BEHAVIORS that help leaders move forward during a crisis, according to 21,000 leadership assessments*:

(and how it relates to Drexel)

  1.  Make decisions with speed over precision.  If you read the blog from last week, you will see we have many fast approaching initiatives.  We will keep pushing harder to GO FASTER.  Some of these are “stuck in the mud.”  We will pull, prod, push with love to drive that out.
  2.  Adapt BOLDLY to get ahead of changing circumstances.  While the initiatives we are doing are just that, bold, we must have all 550 of you on board with that.  Many of you I sense are still doing the same thing in a different world.  That must change.  To be who we want to be coming out of that each of us must get better.  That’s on you and your team to educate you why the change is for the best and how to implement it in your life.
  3. Reliably Deliver.  To you and to your customers.  We must get these changes to the finish line.  That’s this week’s goal finding traction and moving to implementation.  Drexel2Go is a good example of that.  It is close, signs going up this week, but now it must DELIVER what it promises.  Becoming part of our company’s best practices.
  4. Take Care of Your Team.  Safety.  Health.  Speed.  Stress.  32 hours a week sucked bad.  Taking away a benefit like the 1% incentive stung even worse.  We are working on new pay plans coming out of this for those that have lived in an overtime 45 world.  I do NEED YOUR HELP.  You CAN NOT just do things the way you are doing.  Too many still are.  Are you work sharing, leveling the work load?  Are you connected and communicating?  Are you effective?  Or are you frustrated and busy?  Are you finding better ways to do things.  When will the new pay plans come out?  As soon as we get back to a normal world, AND, when WE all work together on leveling work loads and thinking, how could we do this in a 40 hour work week, without adding people?  You see if we just go to 40 hours and then add 20% more people… we are going to go BACKWARDS NOT FORWARD.  All while keeping in mind, a better experience for our contractors and clients, and better connection and teamwork.   This week I need your help.  Get your ideas to Captains.  Captains be open minded and work with me on coaching on them.  And then let’s BOLDLY DELIVER THOSE IDEAS WITH SPEED.

* Harvard Business Review
















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