SO GOOD I HAD TO SHARE! MADE ME HAVE THIS LIQUID DISCHARGE FROM MY EYES! SO WEIRD! I WAS HAPPY, YET SAD. CRAZY!
EMAIL I GOT THIS MORNIG!
- Every question I had, she got an answer for me, whether she had to call Midwest Tops, or someone else.
- She sent us a bid for $2300-$2800 the same day we visited the Drexel showroom.
- When I suggested an idea for a second type of countertop surface in a certain area of the kitchen, she didn’t dismiss my idea with “no can do.” She made two drawings of my idea and sent them to me, and also got information on the cost of an unfinished wood top.
- She has been timely and responsive at every turn. And all of this BEFORE we even decided to go with Drexel. She made us feel like we are worthy of her time and attention even though we’re not able to spend $60,000 on a new kitchen. She has supported the creativity and attention I’ve been putting into my own kitchen design for many months.
What’s TGIM mean again?
THANK GOD IT’S MONDAY!
It’s a MINDSET. It’s what we GET TO DO, not HAVE TO DO. You could be dying, next to someone in critical condition, or hundreds of other things that would leave you unemployed. BE THANKFUL. FOR EVERYTHING.
THE BEST LEADERS….
the best ones.
DON’T CREATE FOLLOWERS.
THEY CREATE MORE LEADERS.
One of the best leaders in human history. Only lived til the age of 33. Rarely yelled, but led by example, words with stories, always with stories and parables, and then empowered others to lead the way. He was a servant leader. Jesus Christ was his name.
Why do we wear blue?
It’s a sign of professionalism, caring, teamwork, a symbol of our dedication to what we do and to each other. At Little Chute that hasn’t caught fire yet. The wearing of the blues. A source of PRIDE and TEAMWORK. I encourage those to hold themselves and others accountable to wear the blue!
Our best teammates if SHIT IS WRONG IN THE PROCESS. STOP. GO BACK TO THAT TEAMMATE AND REFUSE TO MAKE A PROBLEM WORSE BY ENABLING A WRONG DOER.
SO STOP THIS WEEK. AND SAY…WHAT THE HELL… this is gonna be a train wreck later on.
5 type of people
- LAZY. Enough said. I don’t think we have LAZY people here. If we do FIRE THEM. I have no time for them.
2. BLAME OTHERS. Not my fault. This team bothers me. Joel bothers me. I wasn’t trained properly. I got nothing out of that huddle. There is it… I got nothing out of that huddle. WHAT DID YOU PUT IN? THAT IS THE QUESTION.
3. BLAME THEMSELVES. I don’t have the right skills. I just can’t get up early enough. I’m not a born salesman. I’m just not organized. I like paper on the floor.
4. TALK ABOUT IT. “I’m on it.” “I’m gonna lose 10 lbs.” “I’m gonna start prospecting.” “Enough, I will make sure these deliveries are perfect.” “I will speak up at the next huddle.” “I am ALWAYS here to help. ” This I think is a lot of people. Good intentions. Good thoughts. Bad results. Very few people “want” to do the wrong thing… yet … at times.. .
5. THE DOERS. THE 1%. They just DO. They go 5, 4, 3, 2, 1 and go. Don’t overthink it. Don’t use excuses. Don’t say, LET ME TELL YOU KIND SIR WHY THIS WON’T WORK… THEY SIMPLY DO! that’s drexel. that’s us. BE A DOER. The doers will always change the world!
An expanded update:
lumber is 60% cheaper than last year!!!? Weird… contractors don’t seem to be talking about that, but boy when the marke it high do we hear it! We need to be smart. Prospect. Help each other. Go time. The market is showing signs of slowing down…. if it does be ready, if it doesn’t be ready. GET IT?
We as humans all need people to hold us in check. We are interviewing some fantastic candidates for the Little Chute Truss job. Leaders, people with GRIT… I can’t WAIT for them to come aboard. That will free up the downtown team to help others out more as well.
Marsh Cabinets, I just love it. Things are going well. This was HUGE WIN for our company.
Paperless. Why fight it? TRUST IT. why make a needless copy of something you have on file. What a time suck.
A rare disease is not rare if you have it. Campbellsport ran a 94% OTIF INCREDIBLY UNHEARD OF! However 45 deliveries were a complete SHIT SHOW. OUCH!
PERFECT TICKETS! LET’S FOCUS.
ELIMINATE PAIN POINTS.
FOCUS THIS WEEK. GET SHIT DONE. HELP EACH OTHER.
Our old flagship, truck 84, just turned over to 500,000 miles. Yep. A half a million miles and still making deliveries every day. That’s more than enough to go to the moon, around to the far side, and back again. Wow.
HERE WE GO!
Saturday I stopped at a brat fry. It was for Heberer Brothers Construction in Kewaskum. Heberer Brothers were celebrating their 50th anniversary. 3rd generation builders were there. My dad was very proud in the early 1990s that Heberer Brothers, a remodeling company in Kewaskum, choose to do some business with us. My dad was their direct contace. They have always had bright orange vans, still do. I was a teenager and helped Roger, Norman, and Bill load those vans almost every morning. They were the first customer to “fax in” their loads. The way of the future we were told! They were never our #1 customer, probably never top ten, but honestly one of the best customers we have ever had. I love our large builders, but please always remember the little guys, they are the base and foundation of the communities we work in and really have made Drexel what we are. As I enjoyed my hamburger I thought of all the “Heberer Brothers” that choose to buy from us and realize how blessed we are. Thank you Heberers!
NEVER QUIT IMPROVING.
Sometimes we plateau. Settle. Get comfortable. GET BACK ON TRACK. PUSH TO DO IT BETTER. And also PUSH TO MAKE THOSE AROUND YOU BETTER. Recently, I heard we were having an issue with new jobs being set up prior to first order…. that’s a load of crap. It leads to enabling, double work, and running around stressfully because we didn’t take the time to do it right the first time. FIND THE SMALLEST WAY TO IMPROVE TODAY, THEN STICK WITH IT!
#PAULS will revolutionize the industry. I am reading a book “Loonshot.” Very inspiring when it comes to PAULS. We will not go into this fearful. Or blindly, but we will go BOLDLY AND QUICKLY AS POSSIBLE. A few weeks we will be focused back on it. It’s a big deal. We haven’t forgot about it. You do you. We do that.
SMILE. HAVE FUN. R E L A X.
Are you gonna have fun today? GOSH I HOPE SO. HAPPY, SUPPLY HAPPINESS DAY!
SMILE! SMILE! SMILE!
NO ONE IS DYING…THAT I KNOW OF. MAKE IT FUN TODAY… even as you hold people accountable around you… make it fun.
LET’S REMEMBER HOW COOL THIS IS. Supplying happiness… our mission, surrounded by a great team, really cool clients with awesome projects in 2019.. as we head to Spring and Summer. It’s a cool ride people. ENJOY IT.
Go back and look at pictures from 10 years ago. Normally we go… I was so young… so happy….and then SADLY … I didn’t even realize it.
Friends in 10 more years… we will look back at TODAY and think the same thing!
PROFITABILITY / EFFORT / ENERGY
As a company, as diverse as we are (we sell multiple categories), we have to be aware of, WHAT’S NOT PROFITABLE, WHAT SUCKS OUR TIME, and then look to fix, drop, or dramatically improve it. Most companies our size will IGNORE those anchors that drag us down. We won’t ignore these, ever. It’s something we need to keep our eye on. And then DO SOMETHING ABOUT IT.
How do we do that? Sales, profit dollars, people on that team…and then sometimes it’s spidey sense, that gut feeling something doesn’t click. Then we can slow it down and go invoice by invoice if needed. We ALL need to do that. Hey, does that work the best way possible? Are we REALLY Listening to those problems… or sayin, nah, it’s how we have always done it, we are big enough, that probably doesn’t matter…
It doesn’t matter… until the whole company operates like it…and we become another SHOPKO, TOYS R US, SEARS, GYMBOREE, MATTRESS FIRM, CLAIRES…
At one point, they were better, cooler, bigger, and more profitable then Drexel.
Our competition… was all bigger and better than us… then we GOT EM.
WILL WE GO FURTHER AND GET BETTER, OR ARE WE AT OUR PEAK?
YOU ALL MAKE THAT CHOICE DAILY. DON’T EVER FORGET THAT FACT.
Companies that don’t improve. DIE. period.
Our Friend Sam… great story here.
Erin Skorupa recently changed seats on the bus from the Campbellsport Location to Downtown.
You might wonder, what the hell do they do at downtown? Make my life harder? Come up with silly titles? Drink Coffee and count money?
They play not only a vital role, a critical role. They are the OIL that runs the engine.
Here’s Erin perspective from making the move:
Last week I was on my annual fishing trip in Lake Erie. (I love fishing!) Being on the lake is my reset button, especially when its great weather, catching tons of monster walleyes, sippin’ some beer, and just relaxing in the boat on beautiful blue water.But this year… things were different; Super rough waters, small fish, and cold/rainy weather. So, what does one think about as they’re battling 4′ waves and tangled lines? Work. It dawned on me how similar fishing is to being a sales director…You have to trust that the captain will guide you safely through rough waters.have faith in your account manager and teamYou should know when to grab the net before they tell you to.be prepared on their behalfYou sometimes have to tell *not suggest* your captain they need to put a life vest on.don’t be afraid to put them in their place/push back – *within reasonIf you need to get out of the cabin, make the guys take you to the bar.get out of the office for a bit and bondIf your co-angler takes your board off with slack in your line and your fish gets off, show them the correct way.If you or someone messes up, take the time to learn/explain the hows and whys… just because it’s second nature for you does not mean everyone knows how to do it**this one I need to work on. Totally yelled at the guy.Not catching any fish? Try something else (different lure brands/colors/depths)just because you have been doing something one way for a long time, does not mean it’s the best way. change can be a good thing!‘There’s a fine line between fishing, and standing on the shore like an idiot.’ – Steven Wright