We Rock! We Rule! We are the best, no one else is even close. I have NO IDEA why anyone wouldn’t buy from Drexel. All of my customers are SO HAPPY with me.
OH OH. THIS COULD BE A REALLY BAD THING.
The problem is: Groupthink
What’s Groupthink: Here’s what Wikipedia says… Groupthink is a psychological phenomenon that occurs within a group of people, in which the desire for harmony or conformity in the group results in an irrational or dysfunctional decision-making outcome. Group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative viewpoints, by actively suppressing dissenting viewpoints, and by isolating themselves from outside influences.
“Groupthink can happen when the group gets carried away with its brilliance and superiority. At Enron, the executives believed that because they were brilliant, all of their ideas were brilliant. Nothing would ever go wrong. An outside consultant kept asking Enron people, “Where do you think you’re vulnerable?” Nobody answered him. Nobody even understood the question. “We got to the point,” said a top executive, “where we thought we were bullet proof.”” Mindset: The New Psychology of Success by Dweck, Carol
Groupthink is when nobody has any new ideas, nobody fails because they don’t take a chance, no one has anything to improve, because you know, we are better than anyone else already!
“There are so many ways the fixed mindset creates groupthink. Leaders are seen as gods who never err. A group invests itself with special talents and powers. Leaders, to bolster their ego, suppress dissent. Or workers, seeking validation from leaders , fall into line behind them. That’s why it’s critical to be in a growth mindset when important decisions are made.”
I’m afraid this hits a little too close to home at times as we grow.
Team don’t be afraid to be critical OF US, OF EVERYTHING WE DO. Challenge what we do. Ask yourself, “If I was the competition this is how I would go after us.” Leaders ask questions of your team… and really wait for an answer,
“What is Drexel failing at? What are we doing wrong?” Or when there is a new idea everyone loves, someone needs to ask “Why will this fail?”
Winston Churchill had a special team put together to inform him of “the worst news of the day”. That way he could sleep good at night knowing nothing was being hidden from him.
Look for ideas, new ways. Don’t wait for Joel to come down from the mountains with tablets like Moses with “the newest and bestest and awesomest ideas.” Team, I am not, your leader is not, any smarter or more talented than you. Perhaps they have trained more, grinded more and learned more along their journey. Good chance they are in a rut too. That’s where maybe you come in and CHANGE THE WORLD.
WE ARE AS A TEAM INCREDIBLY STRONG WITH A GROWTH MINDSET. A CONTINUAL IMPROVEMENT MINDSET.
It’s all about getting a little better everyday and staying hungry with our best efforts… so in a 100 days, 1000 days we are a whole lot better.
Getting better starts today. Happy Monday!
– Joel Fleischman. Joel is Head Coach of the solution providers for Drexel Building Supply. (drexelteam). You can follow him on twitter: @JoelmFleischman. Since 1985, our business success has come from building others UP.