Blenker Merge. All things are going well, with great communication, energy, and synergy.
It’s a controlled circus of everything.
Team members joining the supply team in Berlin.
And of course the team. The team!
It’s awesome. I just love their world and am happy to be a part of it.
Here’s me in my first “L10” meeting. I listened and learned. L10 stands for level 10. We reviewed metrics. They picked a superhero from their team. I thought that was cool.
It’s gone to be a great ride.
In the picture, you can see Rich and Ross. Yep, this System team is coming together! For all those at systems, this is gonna be awesome as we use our knowledge for the good of the team. You will all be impacted in a good way. FEAR NOT FAITH. Fear and Faith are both emotions alluding to the future. It’s up to you which one we choose each day! I choose FAITH.
“A person’s character is measured in how one handles one’s failures, not successes.” – Bill Courtney, Against the Grain
“How did you act when all was not good? Did you rise up to the challenge? Did you display grit, resilience, and integrity in your response?
Character isn’t about being perfect or always doing the right thing. Character is how you respond to your failures. It’s when you screw up and life
HITS YOU IN THE MOUTH
that you have AN OPPORTUNITY
to reveal your inner strength.”– Bill Courtney, Against the Grain
FOUR BEHAVIORS that help leaders move forward during a crisis, according to 21,000 leadership assessments*:
(and how it relates to Drexel)
- Make decisions with speed over precision. If you read the blog from last week, you will see we have many fast approaching initiatives. We will keep pushing harder to GO FASTER. Some of these are “stuck in the mud.” We will pull, prod, push with love to drive that out.
- Adapt BOLDLY to get ahead of changing circumstances. While the initiatives we are doing are just that, bold, we must have all 550 of you on board with that. Many of you I sense are still doing the same thing in a different world. That must change. To be who we want to be coming out of that each of us must get better. That’s on you and your team to educate you why the change is for the best and how to implement it in your life.
- Reliably Deliver. To you and to your customers. We must get these changes to the finish line. That’s this week’s goal finding traction and moving to implementation. Drexel2Go is a good example of that. It is close, signs going up this week, but now it must DELIVER what it promises. Becoming part of our company’s best practices.
- Take Care of Your Team. Safety. Health. Speed. Stress. 32 hours a week sucked bad. Taking away a benefit like the 1% incentive stung even worse. We are working on new pay plans coming out of this for those that have lived in an overtime 45 world. I do NEED YOUR HELP. You CAN NOT just do things the way you are doing. Too many still are. Are you work sharing, leveling the work load? Are you connected and communicating? Are you effective? Or are you frustrated and busy? Are you finding better ways to do things. When will the new pay plans come out? As soon as we get back to a normal world, AND, when WE all work together on leveling work loads and thinking, how could we do this in a 40 hour work week, without adding people? You see if we just go to 40 hours and then add 20% more people… we are going to go BACKWARDS NOT FORWARD. All while keeping in mind, a better experience for our contractors and clients, and better connection and teamwork. This week I need your help. Get your ideas to Captains. Captains be open minded and work with me on coaching on them. And then let’s BOLDLY DELIVER THOSE IDEAS WITH SPEED.
* Harvard Business Review
The changing of our world. And our work world too.
AND THERE IS NO GOING BACK.
This is the time to get better. We are not alone in these thoughts.
From a Bloomberg.com article Friday:
“And just as in the aftermath of the last crash, the seeds of that next boom may already be being planted. Zoom Video Communications Inc., the video conferencing service, revealed this week that it had gone from 10 million daily active users to 200 million thanks to the crisis. Grocery delivery has become an essential service. Amazon.com Inc. is facing plenty of criticism for its treatment of workers, but the company is the backbone of the American way of life.”
And a tweet from Mark Cuban owner of the Dallas Mavericks, and the guy on SharkTank that he posted on Twitter Friday:
If you want to dive further into the rabbit hole: Here is the best article I’ve read on the subject: https://www.forbes.com/sites/jeannemeister/2020/03/31/the-impact-of-the-coronavirus-on-hr-and-the-new-normal-of-work/#fffe0f92b602
WHAT HAVE YOU, WE, DREXEL, DONE ALREADY OR IS WORKING ON (And maybe you didn’t even notice).
- You are no longer requiring signatures at job sites. This is a piece of great news for us and our contractors. The time saved to track someone down for no reason is a boost to our efficiencies! We take pictures that are stored and easy to view to verify.
- You have started DREXEL2GO. (Call in loads.) WE WILL TAKE THIS FURTHER (still being developed). 1. Call or text in your order, within a 2-hour window, and we will stage and load. 2. We will stage the load outside the gate, marked with signage, and you can pick up at your convenience, even on weekends or after work hours (it will be monitored by a security camera. 3. We will bill your credit card or charge to your account.
- You are doing virtual tours, virtual selections, pre-selections. We are using video technology combined with design software to accomplish this. This saves our selection of clients up to half a day in travel time and the selections. Each team member is going thru that clunky start. But this is the future. Nothing will 100% replace face to face, but we can minimize that time by at least 50%.
- You are working remotely (or many of your team members.) You are finding better flow (and allowing others as well.) Working more effectively. Driving less (substantially.) Up to 50% more effective. WE WILL TAKE THIS FURTHER. With video conference rooms and better remote working environments (or you will).
- You are working 40 hour work weeks. And this one is confusing for those with less MONEY for many accustomed to 5-10 overtime hours weekly. For those working 40 or less, not any change. For those confused, why this is a GOOD THING here’s the news: We are ACTIVELY putting those pay plans together to offset your losses. It is a huge amount of data, scenarios & equations. Each person is being analyzed. We are making sure it is right for them and their department! I personally promise you, we will get there with new pay plans if you were hired to work overtime as your “standard pay.” Your voice is heard among all of us. When we climb out of this, we will launch. We have very few salary people and over 95% receive a monthly commission. As our sales go down due to the gap created with the COVID there pay will naturally be contracted. Good news: You will have a balance in your life. We are working on a 37.5 workweek. 40 hours at work with a 30-minute break (staggered for location and department coverage).
- You are going to a task management system. Monday.com will solve many of our issues we never knew how to fix. One online form, not individualized for each QB that led to massive miscommunication, high anxiety, and longer lead times. By tracking tasks, we will have freedom from the workload as we can work share faster, get more done, lower stress, and see and produce results. Also, qbs won’t have to stand in the head coaches’ office asking where the hell the bid is at. Causing a complete shit storm of communication and time to figure that out. We have smart people working on this 90% of their time right now!
- PAULS. We are working with Shane Soule and his firm to bring this to life. Blenker is joining us officially on May 1. We are going to double our offsite construction capacity in 18 months. And do it in a more effective, automated way. This is being worked on NOW. This is needed in the State of Wisconsin. We are pursuing this, full speed ahead.
- Quicker, better, estimates. Switching to Mitek will enhance what we already do. A few team members are already using it!
- 3-D Walk thrus and virtual designs. A team is working on this currently. We will be leading Wisconsin in this shortly. It will be a charged service.
- Design Membership vs. Off the Menu Design. We will be going to a home design yearly membership which will include many of the conveniences our contractors and their clients have grown to love. But it will be streamlined (still 100% customized) to make it faster, and simpler, much faster, much simpler. Many clients are craving that. Our “Off the Menu Design” will include job site visits, one of a kind remodels, a much longer slower process, that will be charged hourly, jobs bid on an hourly rate. That is at the infancy stage but will be happening.
- Added a core value: CONNECTION. We do need each other. As humans, we need that connection!
- Cutting Down Drive Times: No more onsite case studies, eliminate traveling great distances for a one-hour meeting.
- No more on-site representation for vendors. No reason. Google Hangout with us. Use your time better. Be better. We don’t have time to chew the fat. Neither should they.
- Vendor direct. We are working with some of our largest vendors to automatically input our order into THEIR system. Eliminates another person entering it (and making mistakes) and waiting and adjusting those dreaded incorrect acknowledgments! July 2020 at the earliest for this one.
- Auto invoicing. Just like we have established a nearly auto payables system thanks to our finance team, we will be going to auto invoicing, saving time and stress.
- WorkSharing Deliveries. To take the burden of peak delivery hours, willing and able team members are joining in our TOP PRIORITY OTIF. THIS is what we did for our first 20 years, and will be what we do for our NEXT 20 YEARS. It’s GOOD for all of us to make deliveries once in a while!
WE ARE LEADING THE INDUSTRY IN THESE CHANGES. YOU ARE AWESOME.
A good time to reflect that YOU are an OWNER. So the more we GROW, THE BETTER WE ARE, THE MORE WE HELP CONTRACTORS &YOU, THE MORE YOUR SHARES VALUE WILL GROW!
STAY HAPPY. STAY SAFE.
Forced creativity is a powerful tool.
The absolute sheer pressure of a pandemic, where the playgrounds are wrapped in police tape here in my little town, the churches are closed, the dying die alone, it is almost unimaginable, but here we are. Totally reality.
Funny really, how it took THIS for many of us believers, to say, woah, I guess GOD IS IN CHARGE!
Here are a few things I learned both personally and professionally. And it’s more than I’ve learned in quite some time.
As T.S. Eliot said:
FLOW. You operations people and production people understand it, because we have worked on it. It doesn’t mean it can’t be better (it can) but it means you get it. Maximize your time, stay focused and the magic will happen. You know some hours, minutes, seconds, where you just “get shit done” and it feels “right” that’s flow.
An interruption as simple as looking at an e-mail, your mind shifts to a new task, then you have to re-engage on your main task. NO FLOW. Critical minutes lost every time you do that. Some research says 7 minutes it takes your brain to shift to a new task! Wow!
Drexel’s inside team and sales team, we basically DISCOURAGED FLOW. We called Campbellsport, the zoo. Controlled chaos. The finance team’s life IS being distracted. A phone call, a sales touch, everybody stops to say hi (which IS NEEDED, THAT’S CONNECTION), an e-mail, another task that has to happen RIGHT NOW.
We can’t do that anymore. We have to let people get in the flow. Here’s a really long, but badass article on it.
That doesn’t mean our customer service goes down, it means IT GOES UP. More people in flow, better work being done with more engaged and happier team members! Clients will love it.
A team member (I won’t name) emailed me something Friday. I was saddened by it honestly. Over a decade, a career of no flow in their job, and well, to be honest, they like it that way. They either fear the change or can’t see the other side. This person tells by 6am the phone and emails are coming in, and then with appointments, more emails, and much much more, they just can’t simply do what they were hired to do (their core task). See, that person has to realize we have to simply REDUCE, REPURPOSE OR ELIMINATE A BUNCH of that NON-ESSENTIAL…. without reducing or hopefully enhancing the connections with her team and his contractors!
Here is how I am going to coach her on Monday:
- CHECK EMAIL TWICE A DAY. It’s an email, which means it is NOT A 911. A 911 will come in as face to face or phone call. It’s an addiction. Good luck!
Consider using my away message that I have personally set up:
Thank you for the e-mail.
In an effort to be most effective, I am currently checking and responding to e-mail three times daily at 7:35am, 10:55am, and 4:35pm.
If you require urgent assistance (please ensure it is urgent) that cannot wait until then please contact me via phone or text at 920-979-4045.
Thank you for understanding this move to more efficiency and effectiveness.
It helps me accomplish more to serve you better.
Thank you for understanding,
(I learned that from Tim Ferris and his book “The 4 Hour Work Week.”)
2. Do not fire off rapid emails. Also, close the loop on emails. What do I mean by that?
The more emails YOU SEND the more OTHERS will lose THEIR FLOW. Also all those emails you send off… they are all going to just boomerang back to you. Send emails only when they are effective and essential (there are those words again).
I personally, will try to limit my emails to my team to ONE A DAY. ONE EFFECTIVE ONE.
If I send a team blue email, and it just takes 3 minutes for someone to open, read and digest BEFORE THEY CAN GET BACK IN THE FLOW … that is over 1350 minutes!
22 LOST HOURS. FOR ONE EMAIL.
Consider not responding if it doesn’t require a response or even putting on your email NRR (NO RESPONSE REQUIRED).
Also, close the LOOP. You if/then statements. Here’s an example. Please let me know if 3pm works for you, if not I am available Monday at 8 or Friday at 10, if that doesn’t’ work then please propose a time that does works for you. Or, I plan on having this done by Tuesday at 4pm, if that doesn’t work for you, then let me know what does. Instead of, what works for you? Leaving a long email thread coming.
Lastly, please SCHEDULE (google has a nice function on that) WHEN you want your emails to send. Why send one when you are trying to get in the flow, knowing response will boomerang back in 5 minutes. Schedule the send when you WANT responses to come back.
Understanding and owning your time is NOT a dis-service to the customer. The client wants you to do your job well and fast. So do your teammates. Don’t let them hijack your time.
THINK! Think different. This person perhaps needs to find someone at work to do the tasky things. Perhaps a part-timer even. Maybe work when we are not open.
Or really rethink it. I use stitch fix. Quarterly, this service sends me clothes. I tell them what I am looking for via something similar to a google survey. It loads up all my needs for them, leaving me time to not shop and they don’t have to be open at all to get that done. If we send people the right information, via questions, the first time, we should reduce LONG appts to brief introductions (connection) or no face to face at all. I am sure some of you are following this, and some of you are not, and that is ok. I love it and I do a feel a connection, they check in on my occasionally! 🙂
This person for years has chased the busyness of the job and actually has made it worse, not better for him and her team.
If you are still reading this, I do want to thank those working on the front lines. It’s scary out there. And you are doing it every day at work.
Please if you have the slightest COUGH OR FEVER OR SYMPTOM, JUST STAY HOME. PLEASE. PLEASE.
COURAGE IS TO WORK. COURAGE IS TO STAY HOME.
LASTLY THANK YOU THANK YOU THANK.
OVER 4 MILLION IN SALES LAST WEEK.
32 HOUR WORK WEEK. I KNOW YOU ARE BUSTING YOUR BUTT AND STILL HAVING FUN.
This won’t be over today, tomorrow, or by the end of the week! Buckle down and let’s get creative but effective. (That word again.)
I AM GLAD THE CORONA IS HAPPENING TO ME, AND OUR COMPANY.
Certainly, I don’t wish it on anyone, but for me… it isn’t all bad.
Even if I die from it, I am glad it happened. And this is not an “optimistic” or the “glass is almost full” view. This is my reality.
I am reminded of this Bible verse (although this realization is only Spiritually based.
Corinthians 15:54-55 English Standard Version (ESV)
“Death is swallowed up in victory.”
55 “O death, where is your victory?
O death, where is your sting?”
What I simply mean by this is… everything has changed, HOPEFULLY, forever.
For me personally, on a million levels, my life was ideal.
Here’s the thing, time was never my friend. I love my life. I love all aspects. The juggling of it was always the problem. I love being everywhere. Knowing everyone. Playing superman both at home and away.
I missed stuff. I love to golf, fish, hunt, travel. I love Drexel. I just love being at work. But work, at least I told myself, doesn’t define me… but I easily work 50 hours a week. Maybe 70. Who knows the real number. AND I RELISHED IT. HUMBLE BRAGGED. I didn’t go on a vacation with my love Pam this year. I planned on not doing many family vacations this year. I missed family time a lot.
“You know guys, dad has to work. He has a big job,” we told the kids more often than I can count.
That’s the way it has always been in our industry. TIME, BEING BUSY, WAS REWARDED. Want to get a raise, move up in the company, just act and look and feel swamped. Help will arrive, support will be given. What if you were just productive? 8 times faster than the person next to you? Well then do 8 times more we said. WORK SO HARD. AND THEN WORK SOME MORE.
David Goggins, man I love you, but maybe quit running for a bit and watch a sunset, bruh.
Just stay BUSY, STRESSED, AND BEG FOR OVERTIME, ALWAYS BE AVAILABLE FOR MY TEAM, MY CUSTOMERS, MY DREXEL!
Want to sell more? WORK LONGER AND HARDER. Drive around. A LOT. REPORT TO WORK DAILY, BRIGHT AND EARLY, BUT LIVE ON JOB SITES. DO BOTH! MAKE BIG COMMISSIONS AND DIE TRYING!
We talked about technology to enhance Drexel but not to save time. Time? Who cares, there is always more.
WE NEVER EVER VALUED A PERSON’S TIME AT DREXEL. COVID-19 CHANGED THAT.
I was home yesterday for work. Honestly, it was hard. I WORK. MY TEAM NEEDS ME NOW MORE THAN EVER. JOEL, WORK! My brain told me.
Yet there I was “trying” to be with my family. Gosh, that should be normal! It isn’t “yet” but it will be!
WE WERE DOING IT WRONG. WE WILL NOT ANYMORE.
This week at Drexel for the first time ever… we took out all the BULLSHIT. Just focused on design, bids, orders, production, delivery and helped each other on the essential, getting those loads out, on time, in full.
We did that with us working 20% less. Each of us. Wow, that must have sucked. It must have really hurt us!
NO SIR! NOT AT ALL!
Drexel ran at 96% OTIF and we also had ALL-TIME RECORD March Sales. We each worked 30 or 32 hours as a team this week. We played games, cleaned shelves, napped, read books.
If we did it this week. We can do it EVERY WEEK. It’s now been proven.
We sold 1 million dollars in Campbellsport alone this week. 3 million dollars as a company, this week!
I bet most of you are less stressed EVEN WITH THE ANXIETY OF THE PANDEMIC upon you. Wow, is that screwed up or what?!?
It’s like all of us were in a giant test tube, a discovery world, and were able to see the results. Pretty damn amazing.
Here is a day in the life of a QB (account manager) just two weeks ago.
5:30am rise. Hustle off to work.
6:00am drive 30 minutes.
6:30am (or 7), get to work. “Punch in.” Check e-mails. Walk around. See the team. B.S. a bit (hey, I’m a salesperson) answer a few calls. Fairly chaotic and certainly not totally productive.
9 or 10am. Hit the road. (Most likely an hour later than they hoped.) Most likely in the direction right back from where they live and came from.
Do job site visits. Be HIGHLY IMPACTFUL AND PRODUCTIVE. This is GOLD.
2:30pm Get back to the troops, drive back to the location.
3:00pm Arrive. Bombarded with people, e-mails, questions, etc. Not really productive.
5:00pm Start that drive back home.
5:30 Mentally a mess.
7pm. Grind out more emails and phone calls if necessary. Get ahead of a busy day tomorrow.
I would guesstimate the productivity here is about 50% or much less.
How about this week?
Work from home. Go to job sites. Come back home. Send perfect information to the inside team. Incredibly high productivity. Essentials only done well. And from what I have seen the team did not miss their chaos hovering over us. (Yes we do love you though!) Stay connected!
How about the future?
Stay connected. Use Google hangouts. Video feeds.
Steve Herriges did a pep rally video to his whole team. No longer do we have to take 100 plus team members for 20 minutes at 630am on a Friday to hope to make it and take notes. Actually, that even sounds odd.
Steve Herriges did an awesome pep rally video. Now, anyone can watch it, anywhere. At their pace.
We can take job site videos or pictures if needed.
We are going to connect with our teams using a program called Monday.com.
We are in negotiations with them RIGHT NOW, and will re-assemble using this platform (or one similar). We are assembly a world class team to work on it. Watch a video of it HERE. Go ahead watch it.
Here is a bunch of leaders using– Google Hangouts –this morning from Drexel Systems. Two weeks ago we would of all traveled to be together to do this. Saving drive time I estimate a 10-12 hour savings! And I feel it was more impactful. We still had fun. We were still connected.
Work at home or your home location, but stay CONNECTED.
THIS IS GOOD CHANGE. I AM GLAD WE WERE FORCED TO QUICKLY LEARN IT.
This week we really don’t know who helped out the most… in an essential and productive way. Who helped out to do the most bids? Who did the most orders? Who knows? No one… and that is wrong. We should all know those things to empower the strong and train the ones that are slower.
We track OTIF and the operations teams down to the minute. Works exceedingly well! (I made two loads this week, the process was awesome.) This is amazing. We need to bring things like this to all the departments!
How long you are punched in will no longer be rewarded. That is NOT A BADGE OF HONOR ANYMORE. It always has been that way in our industry. It might always be that way. NOT FOR DREXEL. Just because you work long hours, does not mean you are productive. We care ABOUT WHAT YOU GET DONE, ACCURATELY AND QUICKLY. THAT WILL BE REWARDED!
Estimators, designers, sales team, we help them by walking around, giving them incentives – WHICH DOESN’T WORK– or worse yet by gut feel and relationship alignment. Good people don’t need carrots, they need empowerment, happiness, training. They need to be listened to and sometimes coached. They need to see what they are doing right— and wrong.
Team, we will be coming out of this a DIFFERENT COMPANY. Working less (yes then more hourly pay) but DOING MORE. That’s everyone. Me included. My kids are 16, 14, 10. I already missed a large window. Time to buckle down and spend some time with them.
FOR THOSE THAT HAVE A “BAD GUT”, OR TEND TO WORRY, OR BECOME OVERLY CONCERNED, OR ARE SKEPTICAL… I DID NOT SAY LESS PAY. I STATED FEWER HOURS. YES, THIS ISN’T DONE YET. WE ARE WORKING ON IT. RIGHT. NOW.
This isn’t just about me though. Not even close.
Going to 40 hour work weeks will give you 250 more hours a year… to change the world, to impact your life, travel, nap, hunt, garden, fish, etc, hours at home & out in the world making an impact.
That is multiplied by 450 people.
112,500 hours. Annually. To supply happiness.
Over a million hours in a decade.
So even if I fall over dead tomorrow from Corona, or worse yet a loved one, we will have saved 1 million hours to impact the world– and not figuring out how to get a bid back on time.
For that, I am forever grateful.
I also believe this will make our company much, much more profitable. As we track productivity, we will get much better at doing everything we do, making our customers and team happier!
“IF YOU CAN’T MEASURE IT, YOU CAN’T CHANGE IT.” – PETER DRUCKER
What we fear about our new world… and how we will attack that?
As we get further away by working at home and measuring the snot out of everything, I have always worried that we will get… disconnected.
We will not be a family or team. How foolish I was. Of course, we will still together. Just like families do. Maybe more often.
But my sister is still my sister even though I don’t share a cubicle with her. We are connected.
We will be adding our 11th core value:
That way we can always remember this time in our lives when we added, but more importantly, hold our culture dear by the connections we must make. It’s not the physical presence we need in 2020. It’s the connection. I can be connected, by a video, a call or a chat. We will use a connection to stay ENGAGED in our team and Drexel. Engagement is the number one way to protect Drexel. I can be aloof at my desk next to you, I can be CONNECTED anywhere!
Our contractors will be happier. We will have a team ready for them. Ready to help. Not stressed and busy. That’s what they have always wanted a team DEDICATED TO THEM. We can do this. We already work share, cross-train, and much more. We will just do that better. So any builder or their client can be helped by an army of connected people. Sounds pretty cool and fun.
Of course every teammate, every person will have to re-wire their brain and think differently. Based on a conversation with the special forces team on this topic this is Bradey Frank’s reply.
- Value People’s Time! — Start utilizing technology to cut down on unnecessary travel time. Google Hangouts has video and phone call capabilities. QB’s to use best judgment on when face to face is a must.
- Special Teams will aim to test first video huddle next time we meet. This will cut down on unnecessary travel as mentioned above, but still make it personable and allow us to hold others accountable.
- Loom — Possible estimating usage with this. Could be utilized for training and estimate reviews/issues. To be researched.
- Estimating Efficiency (per estimator) — Tracking of this TBD. Many factors to take into account.
WE WILL NO LONGER EMBRACE WORKING LONG HOURS, WE WILL EMBRACE PRODUCTIVITY.
For me, I will honestly say it would be 2pm, I would find a way to stay busy, make a few more non-essential phone calls. Check some more emails. Run through Facebook. Just to say I “grinded” until 5pm. No more. Honey, I’m coming home. My work is done. And, gulp, I will no longer feel ashamed.
I will have faith my productivity will be valued. Because it will be measured. Isn’t that all anyone wants? To feel valued? T
Thank you COVID-19. My world and our teams have changed forever.
MUCH MUCH MORE TO COME. LOVE YOU ALL.
90 days ago I never heard of it.
60 days ago I didn’t care.
10 days ago I was mocking it. (Media, politics over hype.)
Today… I am taking this as reality. Don’t panic. But let’s figure this out and what you need to know as it pertains to your career.
Here is a great article I would read explaining more. (Best one I have read. Very non-bias.)
A fantastic podcast to listen to on this is by Joe Rogan. No this is NOT giving you permission to watch a podcast at work for 90 plus minutes (lol). But if you go back to it later, are driving or whatever….
Here’s the deal. Two of my favorite lines on Twitter.
As said by someone on Twitter recently…
“I feel like I’d rather say ‘hey, remember when we overreacted to the whole COVID-19 scare wow we were so stupid’ years from now rather than “hey remember when we just carried on like normal instead of taking proper precautions and put the most vulnerable people in danger.”
A second tweet that stood out to me:
“I see a lot of people being like: ‘I would survive the Coronavirus. I’m taking my chances.’ The way I see it, yeah… I’d survive it… But I might carry it to someone who wouldn’t. And that, folks, is the problem.”
So what does it mean for Drexel? What’s the plan Stan?
We are gonna be fine. I talked to Julie Korth our CFO (money person) we have a plan for worst case scenario. Our bank relations are good to hold us over. We have cash deserves we can tap into. We can weather this storm. Our roots are deep. The trees without roots… I would be worried about them!
As ALWAYS, if you are SICK. STAY THE HELL HOME. DON’T BE A HERO. IF YOU ARE THAT IMPORTANT DREXEL IS DOING IT WRONG. CROSS TRAINING, WORKSHARE, TEAMWORK, BEST PRACTICES, ALL ALLOW FOR YOU TO GET OVER THE COLD AND NOT SPREAD IT.
As ALWAYS, wash your hands. Do smart things.
Live your life. Don’t live in fear.
WORST CASE. NEXT STEPS.
If we are all quarantined can I work from home? Kind of an interesting thing right?
If we are quarantined… there will not work at the job sites. We won’t have work. So what would do at home? There won’t be bids to do, jobs to ship, homes to design, no bills to pay, no vendors will be open. So… never say no. But if the state of Wisconsin shuts down, at this time, I assume we would too! We will follow our builders. No plans to do any of this. Just an awareness and letting you know we are on top of it.
Would that affect our jobs? My pay?
Well if we aren’t open yeah, that wouldn’t be great. Who knows how it would effect the world’s economy. Domestic made products it might actually help. If you are stuck in your home for 2 weeks, you might decide to build a deck this summer. If people don’t travel this summer…they really might say, hey, instead let’s do our kitchen! Home interest rates are historically low. It’s a great time to build! No one can predict the economy… so who knows…. how it would effect our industry.
Closed would be closed…
SOMEONE WILL SURVIVE (IN A BUSINESS SENSE, THIS ISN’T THE ZOMBIE APOCALYPSE. SOME OF US MIGHT GET A COLD…) IT MIGHT TAKE OUT THE WEAK BUSINESSES. FINE WITH ME!
SOMEONE WILL THRIVE. THAT PLANS TO BE DREXEL.
THIS MIGHT IN FACT BRING OUR COUNTRY TOGETHER! WORKING AS ONE! HELPING EACH OTHER!
NO MATTER WHAT, WE WILL KEEP YOU INFORMED. WE WILL KEEP YOU AWARE.
WE WILL OVER COMMUNICATE.
Words are powerful.
Coronavirus caused people to avoid Corona beer. Sales were up 5% anyway (The media is not our friend; they don’t report the good news often.)
Drexel has made a shift away from “Account Manager,” a term we used for what we used to call our “Outside Salesman.” THEY ARE NOW QUARTERBACKS.
We shifted away from Outside Salesman, or my least favorite term OSR (outside sales rep), for what we perceive as a negative connotation in our industry. An OSR… THE STEREO TYPE ANYWAYS… is a white middle age male with 20 years of experience that makes milk runs to jobsites, dumps work on his team, is disorganized and spends his expense account on beers at the bar, golf rounds, and burgers for lunch. Although I do like beer, golf, and burgers…
We are better than that. Much. Since our people’s goal is to be “organized on our client’s behalf” we felt… account manager was way better. Our organization has talented people with a supply happiness mission, each specialist that work with an account manager to manage a contractor’s account…. to simple MANAGE THE ACCOUNT. EH…. that was ok.
But we are sports related company, we are Drexel Building Supply. WE ARE DIFFERENT. Account manager is pretty… normal.
The “former” account managers have green lighted the term: quarterback. Not in the pompous arrogant, jock sort of way.
But in the good way.
Quaterback: Teammate who directs and lead an offense.
A LEGENDARY, HALL OF FAME QUARTERBACK, DOES ALL OF OUR CORE VALUES….
SO GOING FORWARD… WE DON’T HAVE ACCOUNT MANAGERS…WE HAVE QUARTERBACKS!
THOSE CORE VALUES IN QB TERMS!
HAVE FUN. WITH THEIR TEAM. CELEBRATE THE WINS.
Hold others ACCOUNTABLE. DEVELOP TEAM MEMBERS (especially the inexperienced.)
ETHICS * RESPECT * TEAM WORK * CHANGE
WATCH UNTIL THE END! ALL 3 MINUTES! GO!
So what did I learn recently?
The best people DO NOT make the best company.
The BEST CULTURE makes a great great company.
Great people are EVERYWHERE. All over the globe. For instance, sometimes we hire from our competition. They SUCK. But there is a GOOD PERSON THERE. So yes, find great people, but the culture you create with them…that’s the magic sauce. That’s everything.
Leadership is driving CULTURE. It is GIVING VISION. It is holding down the core values.
The TEAM, each individual needs to bring their best, why God made them, to work every day, and their VOICE, their ACTIONS must be heard. They must be empowered, engaged…that drives the company. NOT VICE VERSA.
The power of “downtown”, “captains”, “leaders”, “head coaches” … is not to DICTATE TO YOU… but to guide you… to help you… to EMPOWER YOU!
We must constantly cultivate that drive.
We all need to strive for this. Hopefully you are considering joining CULTURE CLUB. If you are not, ask yourself why not? Fear, boredom, a belief you are not a superstar? Shame on you!
You are. You are all superstars.
Also… why we need to FIRE PEOPLE that don’t fit in with this style of leadership. If they don’t want to love, serve, care and be a leader of where they are… with great core values, they simply are not a fit. THAT IS 100% OK.
One more topic:
Our head coaches swapped for 2 weeks.
What a sacrifice for them to stay humble. To realize they are influence but do not control. To be authentic. To show this is ONE TEAM.
They have realized I believe from their feedback. They need to teach, rally, set the pace, learn, listen… and that our team is amazing. A summary from each of them… at least what they told me… not exact but close… A very, very brief summary from what I took from what they told me.
Nick Whitty, “The flooring team doesn’t know how amazing they are.”
Craig Johnson, “It’s a new store. Daily, minute to minute learning lessons.”
Keith Batenhorst, “20 year store. Runs smoooth.”
Steve Herriges: “Pace. We can go much faster.”
Steve Larson: “Welcome to the zoo. Teams empowered to go on their own and do it.”
Matt “Gronk” K: “New categories, but things still run the same.”
WE CAN ALL LEARN A LOT FROM THE SWAP!
EAT CHANGE FOR BREAKFAST. EMBRACE CHANGE IN EVERYTHING YOU DO. LOOK FOR IT. OWN IT. LOVE BEING UNCOMFORTABLE. THAT’S WHERE THE MAGIC HAPPENS.
Take notes. Be a Life long learner & listener. A Doer.
How frightening it can be to think any moment we can die.
Also how liberating. We will die. So there is an end game. Screw it up. Fail. Who cares.
Anxiety, pressure, being the best version of yourself can be exhausting. Learn to LET IT GO…
Discipline is freedom.
Smile a lot more.
Get shit done.
Social media is a curse. A demon. A time suck. A trap.
What’s the biggest problem in your life or work. Are you fixing it? Is it fixable? If it’s fixable find a solution and do it. No excuses. If no solution realize the obstacle IS THE WAY. (A good book by the way.) Embrace that obstacle!
SOMETIMES I AM FRIGHTENINGLY INTENSE.
NEXT TIME I DO NOT GIVE A SHIT.
COULD BE THE SAME TOPIC.
I DO THAT INTENTIONALLY BASED ON THE TEMPERATURE OF THE ROOM, OR THE STORY I AM TRYING TO TELL…
BOTH ARE OK.
Life of course is not how many obstacles you have, it’s how you deal with them. That’s the purpose. That’s what you will be judged on I believe.
ONE WORD. ONE GOAL. ONE FOCUS. I HAVE BECOME A BIG FAN.
2017 TEACH 2018 LISTEN 2019 FACIL (EASY IN SPANISH) 2020…
My one word is GO!… many of you think I already GO! fast enough. Too fast.
What does GO! mean to me. It means simplify, focus, be educated, THEN HAVE NO FEAR AND GO!. It means less of the little shit, but more OF THE PURPOSE STUFF. It means to teach the over thinkers (not the analytical, I have come to LOVE THE ANALYTICAL) and simply let it live, AND GO!
SIMPLY DO YOUR JOB, STAY FOCUSED, BUT WHEN YOU SEE OPPORTUNITY, LIFE, FUN, ATTACK IT!
1 of 2 things WILL PROBABLY HAPPEN TO YOU … if you set goals this year!
Great new things. New you. blah blah blah.
YOU HAVEN’T GIVEN ANYTHING UP. SO YOU WILL FAIL.
WHAT DID YOU GIVE UP? You were busy before all this new you shit? GIVE ME ALL THE STUFF YOU GAVE UP. THAT’S THE HARD PART. You don’t have more time… so
- EITHER YOUR PLAN WON’T WORK
- YOU WILL TRY TO KILL YOURSELF DOING MORE
- YOU WILL PICK THE WRONG THINGS TO GIVE UP
- YOU LIKE YOUR OLD SELF MORE THAN YOU THINK
I’ve been there. I drink less. I watch almost zero TV. I barely golf. Some of my friends I had to let go a little. If you noticed I haven’t been at your location. I can’t do that and plan out 2020. I didn’t go to the Packer game, I am NOT going to any INDUSTRY conferences, IBS, roundtables or 1,000 other things. I am not doing NARI, builders associations, Lions Club events, or any of that sort. Shame on you JOEL you should. NO I CAN’T. I HAVE TO GO! ON WHAT I DEEMED MORE IMPORTANT. YOU CAN. NOT. DO. IT. ALL.
YOU ARE NOT LISTENING….
CAN NOT. I had TO SAY NO, TO SAY YES!
2. YOU ARE NOT TOUGH ENOUGH FOR YOUR GOALS.
You are SIMPLY NOT TOUGH ENOUGH TO DO YOUR GOALS.
PERIOD. IT’S THAT EASY AND THAT HARD.
“They may forget your name, but they will never forget how you made them feel.” — Maya Angelou.Jul
THEY MAY FORGET PROCESSES, PROCEDURES, THE PRODUCT THEY BOUGHT FROM YOU, THE TRAINING YOU HAD, THE TRUSSES YOU BUILT, THE DESIGN YOU DID…
BUT THE INTERACTIONS… THE WAY YOU MADE THEM FEEL…
THEY WILL NEVER FORGET!
SOME OF YOU ARE BUSY BEING BUSY.
WE NO LONGER AS A COMPANY ARE PROUD OF YOUR WORK HOURS, WE ARE PROUD OF YOUR PRODUCTIVITY.
BUSYNESS IS A CURSE! A LIE! A DEMON!
I WANTED TO WRITE MORE… MUCH MORE…
BUT IT IS…
GO PACK GO