U > O

TGIM!

Team,

Short one this week.

We talk at Drexel to work in our team in circles.  And work together on solutions.  I want to change that.

I prefer U’s.

Circles are closed.  Tight knit.  United.

But they don’t allow collaboration from anyone, not quick to bring in new ideas or members.

Be a U when you meet, not a circle!

 

SUPPLY HAPPINESS!

 

Facil,

Joel

RANDOM THOUGHTS

TGIM!

RANDOM THOUGHTS:

HERE WE GO!

LOOK AT THE QUOTE BELOW:

  1. HUMBLE HEART
  2. WARRIOR SPIRIT
  3. BIGGER PURPOSE

Let’s check off all 3!

Bigger purpose = SUPPLY HAPPINESS.

Humble Heart:  How can I help you?  How can I NOT help you so I am not ENABLING YOU?

WARRIOR SPIRIT!

Todd Flitter won’t say our competitors name with out saying F**kem before it.  I LOVE THAT.

We are TOO NICE.  WE have become leaders helping the industry or some crap.

WE are trying to FEED OUR FAMILY.  The COMPETITION is trying TO TAKE OUR CUSTOMERS.

FIGHT AS A WARRIOR.

HATE YOUR COMPETITION.

LOATHE THEM.

 

EAT EM FOR DINNER.

Does this make you uncomfortable?

THEN YOU ARE DOING THIS SHIT WRONG.  WARRIORS ARE NOT TIMID.

Some of you are going, “My God Joel, this is posted on the internet our competition will read this.”

GOOD!  BRING IT ON.

Here’s a letter TO THEM.

**************

Dear company X,

I am trying to take all of your customers away.

ESPECIALLY THE GOOD ONES.

When you come and try to take one of ours away, I feel like you came

INTO MY HOUSE AND ARE TRYING TO STEAL MY CHILDREN.

MAY GOD HAVE MERCY.

 

Love and Hugs,

Joel M. Fleischman

*****

 

 

 

PRIORITIES.

LESS IS MORE.

Team,

Our HEAD COACHES AND LEADERS met Thursday all day, AND WELL LATE INTO THE NEXT MORNING…

We had #FUN

But we also left better connected and even more importantly FOCUSED.

So, what’s our top 4 priorities we decided as a group.

100% we said these are our top 4.

  1. FLOORING (more on that one)
  2. PAULS, and the continuation of the Truss World.   Quick on that one.   We have invested nearly a million dollars in new equipment and manufacturing improvement.  We have went from 2 shifts with temp. help hires to WORLD CLASS one of a kind 5 shifts.  We now have more than doubled our designers. And they are phenoms.   This bus is ROCKING.  And we haven’t really even started yet!  THIS IS GONNA GET AWESOME FAST.  HANG ON.
  3. SALES.  You noticed our sales suck this year?  We are FLAT as a company.  BORING.  We are going to focus on THE CUSTOMER EXPERIENCE and (4.) TRAINING for our team to get there!
  4. TRAINING.  Soft skills and product knowledge.  The best people, trained professionally will be OUR DIFFERENCE MAKER GOING FORWARD.  We have THE BEST PEOPLE, now we make em the smartest!  DOUBLE BOOM.

Ok, flooring, top priority?  They are only 7% of our business?  whaaaat?

YES.  INDEED.

Andy Rettler estimates he spent 30% of his career so far at Drexel on flooring.  I’ve been “diving back in” for a decade.

This year alone FLOORING IS ESTIMATED TO LOSE, LOSE, $500,000.

Thing is: it’s easy fixes.

It’s a bolt mentality.  We tighten the screw, it loosens.  We repeat.  Yet we never get ahead.  NO MORE.

TOMORROW WE LAUNCH THE

LOCKTITE INITIATIVE

THERE WITH ENERGY, ENTHUSIASM AND A CONTAGIOUS POSITIVE SPIRIT.

NO GOING BACK.

It’s not new systems, it’s just locktiting the systems we have.  EASY.

Starting October 1, April will get out of the engine room & lead the team going after new sales.  A big sales number fixes a lot of this!

LOCKTITE!

CAN NOT WAIT TO DO THIS.

******

LASTLY:

BERLIN GETS BLACKTOP THIS WEEK!  I WAS TOLD IT WOULDN’T BE DONE!

WARRIORS LOVE A GOOD CHALLENGE!!!!!!!!!

FACIL,

JOEL

OUR MISSION REMINDER

TGIM!

Team, our mission is TO SUPPLY HAPPINESS.

AN INSPIRATIONAL thing for sure.  Making others happy.  Our team, our clients our community.

Let’s drill that down a bit.

Our Mission is to be the #1 workplace in the state.

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Doing that will also make our clients happy (happy people buy from happy people).

***

To do that we must do a few things:

Live by the core values.

Hold each other accountable in a real way.

Work incredibly hard.

Hold and protect our margins.

Increase Sales.

Follow processes intently and completely, to alleviate the stress from others as they clean up your mess.

Be smart.

Say NO a lot.  Knowing WHO we are, what we do and simply CAN NOT DO.  A focus on that makes us happy as well.  Saying YES when it is not our comfort zone makes us stressed, not happy.  We can do this in a trusted adviser tone!

Know your role, do it well.  Not knowing your role makes your life full of anxiety.

Training.  Thank you for Justin Spuda, director of player personnel, as we become the nation’s leader on training in the building supply industry!  Period.  You will all get to know him if you don’t already.

That feeds our mission!   

Again, you can see when you focus on what is important, the rest becomes not-urgent or even less important.

****

As we work on goals, vision, future together, we must always remember our purpose.  And our mission.  Does it feed that?  Or does it just complicate things and cause more stress?

Your head coach and the leaders are meeting for a one day retreat and meetings this week.  We will stay focused on our mission as we lead us on!

— Facil,

Joel

TRUSTED ADVISER

TGIM!

Team, we can learn

SO MUCH IF WE LISTEN.

ESPECIALLY IF WE LISTEN TO OUR CONTRACTORS, AND THEN ADJUST ACCORDINGLY.

Friday I was at a meeting with a builder going over various ways we can improve.

Basically we were complaining about a cheap product we used that the builder requested that we were having service problems with.

Then he used words that MADE THE MEETING GRIND TO A HALT.

WHY WOULD YOU SELL IT TO ME?

YOUR JOB IS TO TELL ME WHAT TO USE.

IF YOU ARE UNCOMFORTABLE WITH THE PRODUCT OR SUPPLIER, TELL ME YOU CAN’T.

YOU ARE OUR TRUSTED ADVISER.

And then the project manager jumped in…

“We the builder are the homeowner’s trusted adviser as well.  They build with us because they trust us.  We do know more than the homeowner.  They don’t always like to hear that, but we are the experts.  As a supplier, you are the expert.  Tell us what we NEED to hear, not necessarily what we WANT to hear.”

OMG.  Mind blown.

Did you all hear this… will you take this to heart?  Makes perfect sense.  So don’t live in fear, be patient and kind, but speak THE TRUTH.

IT’S THE BEST FOR ALL OF US.

If it’s an inferior product, something we don’t specialize in, lead times are longer than we can honestly make, the schedule won’t work, etc… BE THE TRUSTED ADVISER.  BE BETTER.  BE DIFFERENT.  BE DREXEL.

FACIL,

Joel

HELP ME UNDERSTAND

TGIM!

 

Today we focus on three words.

HELP ME UNDERSTAND.

This one completely speaks to me and I will TRY to use it in daily conversations.

Before I blow up.

Before I make assumptions.

Before I control the situation.

Before I impose my will on the person.

Before I bite my teeth and then complain to someone behind their back

When faced with a problem that makes me erupt emotionally and mentally I will ask

HELP ME UNDERSTAND

And then listen.

I know that will help me understand the person better

and that person

will feel more important, worthy and confident knowing I took the time to understand.

If we all do that, our team will be much better.   And much happier.  And much more aligned with each other.  Nothing fancy, just impactful.

Facil,

Joel

BE YOU!

TGIM!

Team,

Today I feel compelled to write about YOU.

By that I mean your most authentic self.   Simply to be who God created you to be.  Harder than it sounds.

Ok at first let’s try a little experiment.

Imagine your favorite most influential people you have met in your life.

Could be a neighbor, teacher, friend, boss, client, uncle, aunt, mom or dad.

I bet if you made a list ALL OF THEM were super unique, mostly they were super THEMSELVES.

They NEVER tried to be someone they WEREN’T.

Yet, don’t we often try to be someone we are not?    We try to fit in, guess how the people around us want us to be, wish we were more like someone we aspire to be… yet… that is not who you are!

If you tend to be funny, be MORE FUNNY.  Caring?  Be MORE caring!  Super efficient?  You get the idea…

Use your unique GOD GIVEN talents and run with it.

***

Here’s a great podcast talking about this subject:

Embracing your Uniqueness – Podcast

From Jon Gordon:

An original is way more valuable than a replica.  When you try to be like everyone else you get lost in the sea of mediocrity.  Instead embrace what makes you unique.   BE A GREAT YOU!  STAND OUT!

****

For me… As I and our company matured, I often felt an urge to mature.  For a bit, I wore a tie.  For a bit, I wore nice shoes.   If I had a “networking event” I’d wear a sport coat.  Not even any Drexel gear.  DUH.  So…not me.  I’ve tried to run meetings with no humor, no lack of fun, no spark, you know a “serious meeting.”  NOT ME.   I tried to be silent.  NOT ME.  But I can be BETTER, a better listener, a better teammate.  But the best version, my happiest version is when I AM SIMPLY ME.

I am always disappointed in a sense when I see my friends, teammates, family or anyone close to me, try to be someone they are not.  They seem SO UNCOMFORTABLE and it never comes off quite right.  BE YOU.   BE MORE OF YOU.  AND THAT WILL IGNITE YOUR SOUL AND THOSE AROUND YOU!

****

Even recently, just this weekend, the women soccer team won the world cup.  You can see they are embracing (and getting criticized in some circles) for BEING THEMSELVES.   I think it totally is helping their success!

*********************************

 

***

OH DREXEL BUILDING SUPPLY IS AS UNIQUE AS HELL.  WE DON’T FIT IN A BOX.  SO DON’T TRY.  EXPLAIN WHAT WE DO…AND DO IT WITH A SMILE!  WE WON’T CHANGE TO FIT IN.  CHANGE TO HELP AND GET BETTER BUT NOT CHANGE WHO WE ARE!

****

BORN THIS WAY!

FACIL,

JOEL

 

 

 

SMART THINGS I HEARD

TGIM!

The longer I do my blogs, the more I am just repeating things I heard vs. coming out with my own content.

I think that is what you do when you get wiser, you don’t search for your own answers.  You lean on others and lean on God.

Here ya go:

TRUST, BUT VERIFY.

A Russian proverb, made famous in America by Ronald Reagan when he was president.  Andy Rettler says it almost daily.  Makes sense.  Trust your team, but verify to be sure.  An “it’s ok, everything is fine response” should be verified, doesn’t mean you don’t have trust, just verifying.

LEARN TO BE DEPENDANT, NOT INDEPENDENT.

Our whole life, we are told to work on GETTING independant.

I think that might be wrong.  If we depend on people, we learn to work as a team, a coordinated, unified team, MUCH stronger than any individual.

My 15 year old son said this about his basketball team.  I was pretty proud father.  It rings so true in everything we do in life!

YOU WON’T BE MOTIVATED DAILY,  YOU MUST LEARN TO BE DEDICATED.  DEDICATED > MOTIVATED.

Completely commit to your craft.  Your positive energy.  Your reason for being.  Or just the fact that you are dedicated to being the best EVEN ON THE DAYS YOU DON’T FEEL LIKE, WHICH WILL BE OFTEN.

Side Note:  You probably think I can’t wait to get to work every day.  Yes, many days I feel that way.  But definitely sometimes I don’t.  Joel, you report TO NO ONE, so you just take off these days, or you just come in late.  Or what?  I never thought of it that way, but after decades of this I am just dedicated.  7am means 7am.  Blue clothes means blue clothes.  I work Saturdays when scheduled.  Dedication is SUPERIOR to motivation!   And I LOVE MOTIVATION!

This is on Twitter.  Social Media isn’t garbage, what you get OUT of social media can be garbage or gold.  Your choice.  Life is a lot like that, you get out of it, what you want to…