TRUSTED ADVISER

TGIM!

Team, we can learn

SO MUCH IF WE LISTEN.

ESPECIALLY IF WE LISTEN TO OUR CONTRACTORS, AND THEN ADJUST ACCORDINGLY.

Friday I was at a meeting with a builder going over various ways we can improve.

Basically we were complaining about a cheap product we used that the builder requested that we were having service problems with.

Then he used words that MADE THE MEETING GRIND TO A HALT.

WHY WOULD YOU SELL IT TO ME?

YOUR JOB IS TO TELL ME WHAT TO USE.

IF YOU ARE UNCOMFORTABLE WITH THE PRODUCT OR SUPPLIER, TELL ME YOU CAN’T.

YOU ARE OUR TRUSTED ADVISER.

And then the project manager jumped in…

“We the builder are the homeowner’s trusted adviser as well.  They build with us because they trust us.  We do know more than the homeowner.  They don’t always like to hear that, but we are the experts.  As a supplier, you are the expert.  Tell us what we NEED to hear, not necessarily what we WANT to hear.”

OMG.  Mind blown.

Did you all hear this… will you take this to heart?  Makes perfect sense.  So don’t live in fear, be patient and kind, but speak THE TRUTH.

IT’S THE BEST FOR ALL OF US.

If it’s an inferior product, something we don’t specialize in, lead times are longer than we can honestly make, the schedule won’t work, etc… BE THE TRUSTED ADVISER.  BE BETTER.  BE DIFFERENT.  BE DREXEL.

FACIL,

Joel

HELP ME UNDERSTAND

TGIM!

 

Today we focus on three words.

HELP ME UNDERSTAND.

This one completely speaks to me and I will TRY to use it in daily conversations.

Before I blow up.

Before I make assumptions.

Before I control the situation.

Before I impose my will on the person.

Before I bite my teeth and then complain to someone behind their back

When faced with a problem that makes me erupt emotionally and mentally I will ask

HELP ME UNDERSTAND

And then listen.

I know that will help me understand the person better

and that person

will feel more important, worthy and confident knowing I took the time to understand.

If we all do that, our team will be much better.   And much happier.  And much more aligned with each other.  Nothing fancy, just impactful.

Facil,

Joel

BE YOU!

TGIM!

Team,

Today I feel compelled to write about YOU.

By that I mean your most authentic self.   Simply to be who God created you to be.  Harder than it sounds.

Ok at first let’s try a little experiment.

Imagine your favorite most influential people you have met in your life.

Could be a neighbor, teacher, friend, boss, client, uncle, aunt, mom or dad.

I bet if you made a list ALL OF THEM were super unique, mostly they were super THEMSELVES.

They NEVER tried to be someone they WEREN’T.

Yet, don’t we often try to be someone we are not?    We try to fit in, guess how the people around us want us to be, wish we were more like someone we aspire to be… yet… that is not who you are!

If you tend to be funny, be MORE FUNNY.  Caring?  Be MORE caring!  Super efficient?  You get the idea…

Use your unique GOD GIVEN talents and run with it.

***

Here’s a great podcast talking about this subject:

Embracing your Uniqueness – Podcast

From Jon Gordon:

An original is way more valuable than a replica.  When you try to be like everyone else you get lost in the sea of mediocrity.  Instead embrace what makes you unique.   BE A GREAT YOU!  STAND OUT!

****

For me… As I and our company matured, I often felt an urge to mature.  For a bit, I wore a tie.  For a bit, I wore nice shoes.   If I had a “networking event” I’d wear a sport coat.  Not even any Drexel gear.  DUH.  So…not me.  I’ve tried to run meetings with no humor, no lack of fun, no spark, you know a “serious meeting.”  NOT ME.   I tried to be silent.  NOT ME.  But I can be BETTER, a better listener, a better teammate.  But the best version, my happiest version is when I AM SIMPLY ME.

I am always disappointed in a sense when I see my friends, teammates, family or anyone close to me, try to be someone they are not.  They seem SO UNCOMFORTABLE and it never comes off quite right.  BE YOU.   BE MORE OF YOU.  AND THAT WILL IGNITE YOUR SOUL AND THOSE AROUND YOU!

****

Even recently, just this weekend, the women soccer team won the world cup.  You can see they are embracing (and getting criticized in some circles) for BEING THEMSELVES.   I think it totally is helping their success!

*********************************

 

***

OH DREXEL BUILDING SUPPLY IS AS UNIQUE AS HELL.  WE DON’T FIT IN A BOX.  SO DON’T TRY.  EXPLAIN WHAT WE DO…AND DO IT WITH A SMILE!  WE WON’T CHANGE TO FIT IN.  CHANGE TO HELP AND GET BETTER BUT NOT CHANGE WHO WE ARE!

****

BORN THIS WAY!

FACIL,

JOEL

 

 

 

SMART THINGS I HEARD

TGIM!

The longer I do my blogs, the more I am just repeating things I heard vs. coming out with my own content.

I think that is what you do when you get wiser, you don’t search for your own answers.  You lean on others and lean on God.

Here ya go:

TRUST, BUT VERIFY.

A Russian proverb, made famous in America by Ronald Reagan when he was president.  Andy Rettler says it almost daily.  Makes sense.  Trust your team, but verify to be sure.  An “it’s ok, everything is fine response” should be verified, doesn’t mean you don’t have trust, just verifying.

LEARN TO BE DEPENDANT, NOT INDEPENDENT.

Our whole life, we are told to work on GETTING independant.

I think that might be wrong.  If we depend on people, we learn to work as a team, a coordinated, unified team, MUCH stronger than any individual.

My 15 year old son said this about his basketball team.  I was pretty proud father.  It rings so true in everything we do in life!

YOU WON’T BE MOTIVATED DAILY,  YOU MUST LEARN TO BE DEDICATED.  DEDICATED > MOTIVATED.

Completely commit to your craft.  Your positive energy.  Your reason for being.  Or just the fact that you are dedicated to being the best EVEN ON THE DAYS YOU DON’T FEEL LIKE, WHICH WILL BE OFTEN.

Side Note:  You probably think I can’t wait to get to work every day.  Yes, many days I feel that way.  But definitely sometimes I don’t.  Joel, you report TO NO ONE, so you just take off these days, or you just come in late.  Or what?  I never thought of it that way, but after decades of this I am just dedicated.  7am means 7am.  Blue clothes means blue clothes.  I work Saturdays when scheduled.  Dedication is SUPERIOR to motivation!   And I LOVE MOTIVATION!

This is on Twitter.  Social Media isn’t garbage, what you get OUT of social media can be garbage or gold.  Your choice.  Life is a lot like that, you get out of it, what you want to…

 

 

BE DIFFERENT

TGIM!

TEAM,

I met with a builder on Friday.  He said you are different Joel.  (I’ve heard that my whole life.)   He goes the thing is, DREXEL is DIFFERENT.  He told me DIFFERENT IS GOOD.  The way you all care and have fun is DIFFERENT.  People need that in life.  Keep being DIFFERENT.  People buy from DIFFERENT.

I ask each of you at Drexel have you embraced that?  Owned that?  Are you being “different” and amazing?

***

Here team is an email I got randomly Saturday morning from a team member, that is along the same sediments….

I have worked in A LOT of places! I have worked in offices, factories, plants, on construction crews, and on the road, and I have never seen an environment like this one. It is so easy to go to work when everyone around you is focused on creating a better team, and not just a better “me.” From the minute you walk in the door here, you see bright smiles and genuine hospitality.  All day long you hear conversation and light laughter (Konen giggles) and there is a buzz I really cant describe.  It truly seems like something is being pumped into the air in the store to create such a positive place.  I want to thank Drexel for taking a chance and hiring all of us from Weather Tek and creating new possibilities for all of us.  The team her is unbeatable, and I am very proud to be a part of it. It is very uplifting to have so much support around you to help the customers get their jobs done.
Today is like my 6th Saturday and I always hated working weekends, but I enjoy coming here and spending my morning with everyone.  With the morning runs to Blue door and the joy of the conversations from everyone, it is a perfect way to start the weekend.
Thank you all for welcoming me into your work family, I am truly honored to be working among the best coworkers in the country.
THIS IS BEING DIFFERENT.  EACH OF YOU MAKES THIS IMPACT.  IT’S NOT WHAT WE DO, IT’S HOW WE DO IT!
***
“To be successful you MUST BE UNIQUE, you must be so different that if people want what you have, THEY HAVE TO COME TO YOU TO GET IT.”
Team, not all people want to have extraordinary cool service.  They love waiting in line at Menards, or have a dude or dudes build crap cabinets in their garage and call em Amish Built or Custom.  Fine whatever.  Move on.  BE DIFFERENT.  BE EXTRAORDINARY.  SMILE.  LAUGH.  JOKE AROUND.  Those people that CRAVE that customer service WILL FIND AND BUY FROM US.
And with those Dollars they gave us, we will give back to their community to change the world.
***
I get that you get this, sometimes we just need to hear it again!
….
And if you don’t get any of this…. let’s find you a company where you get it, cool?  This bus ain’t for you!
***
Lastly….
Kari Wik saw this at Taco Bell of all places.  How awesome!  IEU
FACIL.
JOEL

RANDOM THOUGHTS

TGIM!

What’s TGIM mean again?

THANK GOD IT’S MONDAY!

WHY?

It’s a MINDSET.  It’s what we GET TO DO, not HAVE TO DO.     You could be dying, next to someone in critical condition, or hundreds of other things that would leave you unemployed.  BE THANKFUL.  FOR EVERYTHING.

****

THE BEST LEADERS….

the best ones.

TRUE LEADERS

DON’T CREATE FOLLOWERS.

THEY CREATE MORE LEADERS.

One of the best leaders in human history.   Only lived til the age of 33.    Rarely yelled, but led by example, words with stories, always with stories and parables, and then empowered others to lead the way.   He was a servant leader.  Jesus Christ was his name.

****

Why do we wear blue?

It’s a sign of professionalism, caring, teamwork, a symbol of our dedication to what we do and to each other.   At Little Chute that hasn’t caught fire yet.  The wearing of the blues.  A source of PRIDE and TEAMWORK.   I encourage those to hold themselves and others accountable to wear the blue!

****

STOP.

Our best teammates if SHIT IS WRONG IN THE PROCESS.  STOP.  GO BACK TO THAT TEAMMATE AND REFUSE TO MAKE A PROBLEM WORSE BY ENABLING A WRONG DOER.

SO STOP THIS WEEK. AND SAY…WHAT THE HELL… this is gonna be a train wreck later on.

****

5 type of people

  1. LAZY.  Enough said.  I don’t think we have LAZY people here.  If we do FIRE THEM.   I have no time for them.

2. BLAME OTHERS.  Not my fault.  This team bothers me.  Joel bothers me.   I wasn’t trained properly.  I got nothing out of that huddle.  There is it… I got nothing out of that huddle. WHAT DID YOU PUT IN?  THAT IS THE QUESTION.

3. BLAME THEMSELVES.  I don’t have the right skills.  I just can’t get up early enough.  I’m not a born salesman.  I’m just not organized.  I like paper on the floor.

4.  TALK ABOUT IT.  “I’m on it.”  “I’m gonna lose 10 lbs.”   “I’m gonna start prospecting.”  “Enough, I will make sure these deliveries are perfect.”  “I will speak up at the next huddle.”  “I am ALWAYS here to help. ”  This I think is a lot of people.  Good intentions.  Good thoughts.  Bad results.  Very few people “want” to do the wrong thing… yet … at times.. .

5.  THE DOERS.  THE 1%.  They just DO.  They go 5, 4, 3, 2, 1 and go.  Don’t overthink it.  Don’t use excuses.  Don’t say, LET ME TELL YOU KIND SIR WHY THIS WON’T WORK… THEY SIMPLY DO!  that’s drexel.  that’s us.  BE A DOER.  The doers will always change the world!

****

An expanded update:

lumber is 60% cheaper than last year!!!?  Weird… contractors don’t seem to be talking about that, but boy when the marke it high do we hear it!    We need to be smart.  Prospect.  Help each other. Go time.   The market is showing signs of slowing down…. if it does be ready, if it doesn’t be ready.  GET IT?

We as humans all need people to hold us in check.   We are interviewing some fantastic candidates for the Little Chute Truss job.  Leaders, people with GRIT… I can’t WAIT for them to come aboard.  That will free up the downtown team to help others out more as well.

Marsh Cabinets, I just love it.  Things are going well.  This was  HUGE WIN for our company.

Paperless.   Why fight it?  TRUST IT.   why make a needless copy of something you have on file.  What a time suck.

A rare disease is not rare if you have it.   Campbellsport ran a 94% OTIF INCREDIBLY UNHEARD OF!  However 45 deliveries were a complete SHIT SHOW.  OUCH!

PERFECT TICKETS!   LET’S FOCUS.

ELIMINATE PAIN POINTS.

FOCUS THIS WEEK.  GET SHIT DONE.  HELP EACH OTHER.

FACIL,

JOEL

TO THE MOON AND BACK

Our old flagship, truck 84, just turned over to 500,000 miles. Yep. A half a million miles and still making deliveries every day. That’s more than enough to go to the moon, around to the far side, and back again. Wow.

I understand that this is the first Moffett truck that Drexel bought back in 2006.
It makes me wonder how many tons of material it has hauled over the years.
Anyway, I thought that was pretty cool.
– Darryl Vogelmann,  Campbellsport Operations and Superb Team Member (always smiling and thinking)  and truck #84 driver.
Story continued…
Darryl is correct… kind of….. the original Moffett truck #84 never hauled a Moffett when originally purchased.  Had a hoist and dumped #30,000 loads.  Just ask Benson and McCarty how well that worked??? I used to have the pics. Good for a laugh.

Took a lot of good maintenance guys and really really good operators to make it this long.
— Eb
%%%%%%%%%%%%%%%%%%
The stories the team share and create  are what drives this company into excellence.  I can’t play “Moses” and part the seas and “make miracles”… our company is too dynamic for that, too many good people, too diversified.
Keep failing.  Keep trying.   Keep supplying happiness.  Ask why it went wrong, was it a process or a person issue, and how we can remove the mistakes in the future…
***
Lastly,
Your job may not be your ultimate purpose but it can ALWAYS be a vehicle to live and share your great purpose.
I think Darryl is a great role model for that.   He finds his ultimate purpose is every delivery!
Facil,
Joel